Frequently Asked Questions

Here you’ll find answers to frequently asked questions about our TRIGGERDIALOG service. Click on each of the questions for additional information and details.

What is new about TRIGGERDIALOG?
  • With TRIGGERDIALOG, Deutsche Post allows you to send addressed and highly targeted advertising mailings automatically based on customer behavior.
  • Marketing automation systems combine printed advertising mailings and digital channels to boost impact.
  • A customized advertising mailing can be generated for each customer based on the trigger.
  • Images can also be tailored to individual customers.
  • A customized advertising mailing is generated for every end customer based on the trigger and specified settings.
  • Advertising mailings are then sent automatically to Deutsche Post for production and dispatch.
  • The advertising mailing includes not only up-to-date, customized content, but is also delivered at a time when the customer has demonstrated a high level of interest.
What are triggers?
  • Triggers are rules or customer behaviors identified by the system, which can then be used to address customers individually.
  • Rules can be things like customer birthdays or anniversaries, but also customer behaviors, such as online shop purchases, clicks on certain goods or a login.
  • Advertising mailings are initiated automatically based on these triggers.
  • You can use your marketing automation system to define which triggers initiate production and dispatch of a printed advertising mailing.
What is the production process for a mailing?
  • When a trigger initiates an advertising mailing, the marketing automation provider sends the configured data to a Deutsche Post output management subsidiary, which produces, processes, posts, prints and dispatches the mailing.
  • The timing of the production process is defined so that mailings are processed, produced and dispatched on a daily basis.
Exactly how does the creation of customized advertising mailings work in a marketing automation system?
  • As a rule, the mailing data is transmitted directly from the marketing automation system to TRIGGERDIALOG via API.
  • The mailings are produced within the TRIGGERDIALOG system automatically and individually according to specified timelines.
Which print formats are available?
  • Letter formats: A4 letter format with one to three sheets (printed on one side or both sides) or postcard, both in DIN long window envelope
  • Postcard formats: Postcards in DIN long (210 × 99 mm), A6 (148 × 105 mm) or Maxi (235 × 125 mm) format
Can I use TRIGGERDIALOG for international mailings?
  • Yes, automatic mailing is available for addresses worldwide.

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