International investigation request

Was your letter mail item damaged abroad or not received at all? Place an international inquiry here.

Please note that, due to the Covid-19 situation, the shipment of letters may take more time than usual.
We therefore kindly ask you to send your inquiry for letters sent to the USA after 42 days earliest.
Inquiries for letters sent to all other countries can be admitted after 15 days.

General Information:

The * marked fields are mandatory.

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Let us help you:

Customer service BRIEF Domestic registered and COD items:

0228 4333112

Mon.-Fri.: 8:00 a.m. - 6:00 p.m. *

Business customer service BRIEF:

01806 555555

Mon.-Fri.: 8:00 a.m. - 6:00 p.m. */**

* except on German bank holidays
** 20 cents per call from a German landline; max. 60 cents per call from a German mobile network