International investigation request

Was your international mail item damaged abroad or not received at all? Place an international inquiry here.

Please note that the shipment duration varies from country to country. We kindly ask you to only send us investigations for letters that exceed the maximum average shipment duration.
Find more details for your destination country here

General Information:

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Let us help you:

Customer service Brief national:

0228 4333112

Mon.-Fri.: 8:00 a.m. - 6:00 p.m. *
Sat.: 8:00 a.m. - 2.00 p.m. *

Customer service Brief international:

0228 4333112

Mon.-Fri.: 8:00 a.m. - 6:00 p.m. *

* except on German bank holidays