POSTIDENT via smartphone

The most frequently asked questions about POSTIDENT

Identity verification by means of POSTIDENT is usually free of charge and always starts with the contracting party whose service you want to use
We confirm your identity on behalf of your contracting party
POSTIDENT satisfies the statutory requirements for identity verification, for example when opening an online bank account or activating a prepaid SIM card
POSTIDENT stands for "POST IDENTification," which is when we here at Deutsche Post confirm your identity
It can be used by anyone, either on site in the post office or via a smartphone, as desired

POSTIDENT	What’s so special?
In a video chat	Online from 8 a.m. to 10 p.m., Monday to Sunday (except on national holidays in Germany) A call center agent will personally guide you through the identity verification procedure online via video chat You will need a piece of identification (passport or ID card) with holographic features The video chat usually lasts 5-6 minutes
Locally in the post office	Personally by the employee in the post office A valid ID card is usually sufficient as a means of identification After your visit to the post office, your contracting party usually receives your identification data the same day
With the eID function	Any time while on the go with the POSTIDENT app on your smartphone And the eID chip on your official ID card (in credit card format) Optimally, you will need less than 2 minutes
With photos	Use the POSTIDENT app to upload photos of documents for verification For example, to register for a car sharing service by verifying your driver’s license Your documents can usually be verified in 15 minutes
Sign a contract "digitally" without pen and paper	Conclusion of contract online in a few minutes Legally equivalent to a "signature" on paper To make sure that the right person is signing, they must first be identified via video chat After identity verification via video chat, you can immediately sign the contract digitally