POSTIDENT help area for private customers

Here you will find the answers to the most frequently asked questions relating to all POSTIDENT processes.

General

What is POSTIDENT and how does it work?

POSTIDENT offers various procedures. The identity check is initiated by the contracting party whose service you want to use and for whom you must verify your identity. You may need this service, for example, when opening an account with a bank, using an information service from your health insurance provider or activating a prepaid SIM card. The number of different procedures offered by the contracting party is up to them.

POSTIDENT offers the following procedures

  • POSTIDENT in by video chat: enables you to verify your identity quickly and easily by talking to a call center agent via your PC or app. Usually every day from 8 a.m. to 10 p.m.
    For more information, visit here.
  • Locally in a post office: during the day, you can verify your identity in person at a post office near you during its normal opening hours. After your visit to the post office, your contracting party usually receives your identification data the same day.
    For more information and to search for a post office near you, visit here.
  • POSTIDENT by photo: you identify yourself by photographing and uploading the documents to be verified as well as recording a short video sequence of yourself. Around the clock.
    For more information, visit here.
  • POSTIDENT by eID function: here you identify yourself via the eID function of your ID card.
    The eID function must be enabled and activated. You also need your personal PIN.
    For more information, visit here.
How long does POSTIDENT take?
  • Via video chat: usually 5-6 minutes
  • In the post office: after your visit to the post office, your contracting party usually receives your identification data within one day
  • With the eID function: Optimally, you need less than 2 minutes
  • By photo: your documents are usually checked within 15 minutes
  • E-Signing for online contracts: after identification via video chat, you can sign the contract in digital form immediately
How and where can I get started with POSTIDENT?

Your identity check with POSTIDENT is initiated by the contracting party for whom you need your identify verified, for example in order to open a bank account or activate a prepaid SIM card.

Your contracting party will either forward you directly to the POSTIDENT portal online, send you a link by e-mail or provide you with a coupon for identification in the post office.

How can I see the status of my identity check?

If you have any general questions about the status of your order or booking process, or the opening of your account, please contact the relevant contracting party (such as an online retailer or a bank) directly.

Can I designate a proxy for POSTIDENT?

No, this is not possible.

Post office

Will I incur costs for the identity check?

Our identity check service with POSTIDENT by post office is free of charge.

I don’t have my POSTIDENT coupon. What can I do?

You cannot have your identity verified by means of POSTIDENT by post office without a coupon. You have the following options:

  • Contact the contracting party for whom you want your identity confirmed – a bank or an online retailer, for example – and have them send you a new coupon.
  • Select a different POSTIDENT procedure that is accepted by your contracting party.

 

Where do I find a post office for an identity check?

The Postfinder provides an overview of post offices offering the "Postident" service.

Do I have to print out the POSTIDENT coupon?

No, the POSTIDENT coupon does not necessarily have to be printed out. You can use the POSTIDENT app (available for iOS and Android) to show your coupon in the post office.
To do this, you need to launch the POSTIDENT app and enter your "case ID" – provided it is available on your coupon – in the app.

Coupon
Which ID documents are accepted?

The following documents are accepted

  • Valid German ID cards (including provisional cards)
  • Valid German passports (including provisional ones)
  • Official foreign identity cards and passports equivalent to German ID cards and passports. The documents must contain a photo and a machine-readable zone (MRZ).
Ausweis
What happens to my data?

Your data is transmitted to the contracting party on whose behalf we are verifying your identity for the purpose of confirming it. We will therefore save your data only until it has been successfully transmitted to our contracting party.

Where can I find more identity check information for ALDI TALK?

Registration and verification for ALDI TALK is available at https://www.alditalk.de/registrieren.
ALDI TALK provides you with various options, including POSTIDENT by post office.

Video chat

How can I have the identity check performed on a different device?

Simply open the link for identification (including the case ID) on a different device or use the POSTIDENT app.

How can I use video chat with my smartphone?

Requirements:

  • Valid ID document
  • Front and back camera
  • POSTIDENT app for iOS or Android
  • Case ID or QR code
  • Fast and stable Internet connection (3G, LTE or Wi-Fi)
  • Bright and uniform light conditions

Launch the POSTIDENT app and enter your case ID or scan the QR code. The app will then guide you through the identity check process.

Which ID documents are accepted?

Authorized ID documents are valid German ID cards, official foreign identity cards that are equivalent to a German identity card, and passports, provided that the documents contain visual (holographic) security features and a photograph and are accepted by Deutsche Post as identification. Please note that not all available ID documents can be accepted due to the required security features for documents. If your ID document is not accepted by POSTIDENT via video chat, you can also use our POSTIDENT via post office procedure (if available) or contact your contracting party to discuss other options.

An authorized ID document must contain the information required for identification and be legible (i.e. at minimum be written in Latin characters and Arabic numerals) and decipherable for the service employees.

Is my data safe?

The Deutsche Post brand has always been synonymous with security and trust when it comes to exchanging information. Secrecy of correspondence and data protection are deeply rooted in our company’s DNA. Deutsche Post offers maximum security. All data is processed and stored exclusively on servers in Germany. The data that is exchanged between you and the call center agent during your video chat is also encrypted.

What happens to my data?

For the purpose of confirming your identity, your data is transmitted to the contracting party (such as a bank or mobile network provider) on whose behalf we are performing the identity check. We will therefore save your data only until it has been successfully transmitted to your contracting party. For more information, please refer to our data privacy information.

Can I withdraw my consent for the video chat procedure?

You can terminate the video chat at any time. In this case, all of the data that you entered up to that point will be deleted. You also have the option of selecting a different identification process.

eID function

Which ID documents are accepted?

You will need a German ID card with the eID function as an authorized ID document.

How can I activate the online ID function for my ID card?

When you request a new ID card, the eID function is activated automatically. You will then receive a letter containing a transport PIN. The first time you use the eID function, you can change it to your personal PIN.

For more information about activating the eID function, see the Personalausweisportal (ID card portal) or contact your citizens’ or residents’ registration office.

What are the PIN and "Transport PIN" and where do I find them?

When you ordered your ID card or residence permit, you were sent a PIN letter by mail enabling you to activate the online ID function.

The PIN is a 5 or 6-digit sequence of numbers. When you identify yourself online with your ID card or residence permit, you will be asked to specify your PIN for security reasons.

A 5-digit PIN functions as a "Transport PIN" or activation PIN. This PIN must be changed to a 6-digit PIN of your choice before you can use the online ID function for the first time. This can be done via the POSTIDENT app.

If your PIN has 6 digits, your identification document is ready for online use and you can start the identity check right away.

Which smartphones are compatible with the online ID function (eID)?

You can find a list of all compatible devices here.
If your device is incompatible with the online ID function (eID), you can choose a different identity check procedure (such as POSTIDENT by video chat).

How do I change the transport PIN to a PIN of my choice in the POSTIDENT app?

Step 1: Instead of entering the PIN of your choice, choose the “Does your PIN have 5 digits?” option.

Step 2: Hold your ID to the back of your smartphone to start the process.

Step 3: Enter the 5-digit "Transport PIN" from the PIN letter.

Step 4: Using the online ID function, choose and confirm a 6-digit PIN that you would like to use for the identity check procedure in the future.

Step 5: Hold your ID to the back of your smartphone to confirm your entry and change the "Transport PIN" to the PIN of your choice.

Step 6: Start the identity check with the PIN you chose.

I have forgotten my PIN. How do I get a new PIN?

If you already have an ID card with the eID function activated but you have forgotten your PIN, you can have it reset at your citizens’ or residents’ registration office. Please inquire beforehand about any fees that may be incurred.

What do I need in addition to an authorized ID document?

The following requirements must be met:

  • A German ID card with the eID function activated
  • A 6-digit PIN of your own choosing (or the 5-digit transport PIN from your official PIN letter)
  • A smartphone (with the NFC function activated) or an approved card reader for use on the desktop
  • POSTIDENT app or the AusweisApp2 software (Windows/Mac)
Is my data safe?

The Deutsche Post brand has always been synonymous with security and trust when it comes to exchanging information. Secrecy of correspondence and data protection are deeply rooted in our company’s DNA. Deutsche Post offers maximum security. All data is processed and stored exclusively on servers in Germany. The data that is exchanged between you and the call center agent during your video chat is also encrypted.

What happens to my data?

For the purpose of confirming your identity, your data is transmitted to the contracting party (such as a bank or mobile network provider) on whose behalf we are performing the identity check. We will therefore save your data only until it has been successfully transmitted to your contracting party. For more information, please refer to our data privacy information.

Photo

Which ID documents are accepted?

Authorized ID documents are valid German ID cards, official foreign identity cards that are equivalent to a German ID card, and passports, provided that the documents contain a photograph and are accepted by Deutsche Post as identification.

Please note that not all available ID documents can be accepted due to the required security features for documents.
If your ID document is not accepted by POSTIDENT by photo, you can also use our POSTIDENT by post office procedure (if available), or contact your contracting party to discuss other options.

An authorized ID document must contain the information required for identification and be legible (i.e. at minimum be written in Latin characters and Arabic numerals) and decipherable for the service employees.

Which driver's license documents are accepted?

Authorized driver’s licenses are valid German driver’s licenses, valid European driver’s licenses in credit card format (with the exception of Greek driver’s licenses), as well as foreign driver’s licenses, provided they contain a photograph and are accepted by Deutsche Post for verification.

Please note that not all available driver’s licenses can be accepted due to the required security features for documents.If your driver’s license is not accepted by POSTIDENT by photo, please contact your contracting party to discuss other options.

An authorized driver’s license must contain the information required for identification and be legible (i.e. at minimum in Latin characters and Arabic numbers) and decipherable for the service agents.

What can I do if my document is damaged or illegible?

If your driver’s license is damaged or if a date of issue* was entered illegibly, you cannot continue the process with your current document for security reasons. In this case, please contact the driver’s license authorities for your place of primary residence.

*Handwritten entry under item 14 on new driver’s licenses

How do I create high-quality photos?
  • Ensure that all information is legible.
  • Ensure that lighting is sufficient so that all information is easy to read.
  • Avoid backlighting and reflections (caused by windows in the background, for example).
  • Fill the image section with the image as far as possible without cutting off areas of the document.
  • Ensure that your fingers are not covering any information.
What can I do to ensure I am recognized clearly?
  • Use the most current documents you can in which you are clearly recognizable.
  • Ensure that the lighting is sufficient so that all images can be seen clearly.
  • Avoid wearing head coverings or similar accessories when recording your video profile.
  • Only wear your glasses if you are also wearing them in the profile photos on your documents.
What do I need for the identity check using a smartphone?

For an identity check while on the go, you will need your valid documents (depending on the purpose this may be an ID document and/or driver’s license) and a smartphone or tablet running an Android or iOS operating system. You can complete the identity check via the POSTIDENT app.

After installing the app, enter the case ID that was sent to you by e-mail.

Download the POSTIDENT app from the App Store or Play Store.

Is my data safe?

The Deutsche Post brand has always been synonymous with security and trust when it comes to exchanging information. Secrecy of correspondence and data protection are deeply rooted in our company’s DNA. Deutsche Post offers maximum security. All data is processed and stored exclusively on servers in Germany. The data exchange is also encrypted.

What happens to my data?

Your data is transmitted to the contracting party on whose behalf we are verifying your identity for the purpose of confirming it. We will therefore save your data only until it has been successfully transmitted to our contracting party. For more information, please refer to our data privacy information.

Can I withdraw my consent for the procedure?

You can terminate the process at any time. In this case, we will delete all of the data that you entered up to that point.

E-Signing

What is a digital signature?

A digital signature is a type of electronic confirmation that a previously identified person has agreed to the exact contents of a document. The signature is attached to the (PDF) documents. Its validity can subsequently be confirmed by means of commonly used PDF programs.

The digital signature by Deutsche Post meets the highest German and European security requirements.

Do I have to print out the digitally signed contract and sign it manually?

No. The digital signature is legally binding without being a printed or a handwritten signature.

Does the digitally signed contract display the signature?

Depending on the purpose, a visible stamp by Deutsche Post may be applied that states the name of the signatory.

The validity of the signature is confirmed by the attached certificate, which is not visible in the document itself, but can be verified by means of commonly used PDF programs.

How can I check if the digital signature is valid?

The validity of the signature can be verified by means of commonly used PDF programs.

If the digitally-signed document is opened with Adobe Reader for example, then once the certificate has been checked, a green check appears at the top of the screen, confirming the validity of the digital signature.

Information about the digital signature in the document and its change history can also displayed in the “Signatures” window. Here you can also find information about the time point when the document was signed as well as details about its trustworthiness and about the signatory.

Can I interrupt the E-Signing process and complete it later?

Yes, you can continue the E-Signing procedure at any time either on your smartphone while on the go or on your PC/laptop by using the (re-entry) link that was sent to you via e-mail.