Accessibility

We're a company run by people. As such, equal opportunity, inclusion and a sense of belonging are important to us.

Inclusivity has been a part of our corporate culture for years now and has guided our efforts to make our digital offers accessible to EVERYONE.

With the passing of the German Accessibility Improvement Act (BFSG), accessibility is now required by law. In response the company has implemented various measures to ensure that all digital offers subject to the BFSG meet its requirements.

Changes to our online offers for private customers have been based on the Web Content Accessibility Guidelines (WCAG), to ensure easy access for all. We continue to work tirelessly to improve the customer experience of our digital offers.

Have you found something in our digital offers for private customers that is difficult for people with disabilities to access, and would like to notify us? Is there something on our websites or mobile applications that is difficult to read, operate or understand? To notify us, please use the following contact form: 

* Mandatory field. The legal basis is the performance of a contract as described in Article 6(1)(b) GDPR. The other fields are optional and are processed on the basis of your consent as described in Article 6(1)(a) GDPR.

Do you have a different concern? For information on a wide range of other topics, visit our customer service page.

Until formal establishment of the State Market Monitoring Agency for the Accessibility of Products and Services (Marktüberwachungsstelle der Länder für die Barrierefreiheit von Produkten und Dienstleistungen – MLBF), please send your queries or concerns to:

Phone: +49 (0) 391 567 4530

E-mail: MLBF(at)ms.sachsen-anhalt.de