You can check whether a post office or DHL Paketshop is accessible in the Location Finder . Under the “Accessibility” tab
, you can see whether a location offers barrier‑free access.The Location Finder also provides other important information such as opening hours and available services. Our staff on‑site will be happy to assist you with your request.
Helpful services for accessible pickup and drop‑off of parcel and letter shipments
Accessible entry to Post Offices and DHL Paketshops (parcels and letters)
Pickup by a person authorized by you at the post office (parcels and letters)
If you are unable to collect your shipment from the post office yourself, you can authorize another person to do so on your behalf. You can find more information here: Help with delivery to a postal outlet | DHL Private Customer Service
Delivery Information (Parcel)
You can save personal Delivery Information in your DHL customer account. This information helps our delivery staff take your individual needs into account as best as possible when delivering to your address. Example: “Please wait a little longer, I need more time to get to the door.” Learn more here: Set Delivery Information
If you are not at home and have not booked any of our recipient services, we will automatically deliver your shipment to a neighbor or to a nearby post office or Packstation.
You can specify in your Delivery Information that, in such cases, shipments should preferably be delivered to a Packstation - or, if not desired, that they should not be delivered to a Packstation but rather to a post office instead.
You can register for a DHL customer account free of charge and save your Delivery Information there.
Second Delivery (Parcel)
Was your shipment addressed to your home unable to be delivered and therefore redirected to a post office or Packstation? If the pickup location is not suitable for you, you can request a Second Delivery.
Note: The Second Delivery service is not available for all shipments. You can find more information in the FAQ on Second Delivery
Blind Mail (Letter)
With the "Blindensendung" (Blind Mail) service, Deutsche Post enables the free shipment of Braille documents, audio recordings intended for blind recipients, and materials specifically designed for blind individuals.
Eligible senders include persons with an officially recognized visual impairment as well as organizations for the blind. Learn more here (only available in German): Blind Mail – National and International | Deutsche Post