- You will receive your POSTIDENT coupon either from the contracting party on whose behalf we are performing your identification check or via the POSTIDENT portal.
- The employee at the post office takes the information from the coupon and will verify the ID document you present.
- After you confirm your identification data, it is transmitted digitally to your contracting party.
How does the identity check work in post offices?
The following items are required:
Valid ID document with photo (ID card, passport)
Printed POSTIDENT coupon from your contracting party
Recommended without a paper copy: Simply open the POSTIDENT coupon digitally within the POSTIDENT app.
Frequently asked questions about the identity check procedure in a post office
- Will I incur costs for the identity check?
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Our identity check service with POSTIDENT by post office is free of charge.
- I don’t have my POSTIDENT coupon. What can I do?
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Your identity cannot be verified through POSTIDENT by post office without a coupon. You have the following options:
- Contact the contracting party for whom you want to your identity confirmed – a bank or an online retailer, for example – and have them send you a new coupon.
- Select a different POSTIDENT procedure that is accepted by your contracting party.
- Contact the contracting party for whom you want to your identity confirmed – a bank or an online retailer, for example – and have them send you a new coupon.
- Which ID documents are accepted?
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The following documents are accepted
- Valid German ID cards (including provisional cards)
- Valid German passports (including provisional ones)
- Official foreign identity cards and passports equivalent to German ID cards and passports. The documents must contain a photo and a machine-readable zone (MRZ).
Please visit our comprehensive help area if you have any additional questions
Additional information on POSTIDENT by post office:
This procedure permits personal and reliable identity verification in our Germany-wide post office network. All forms of ID with a photo are usually accepted. To further enhance the security of this process, ID readers have been introduced in over 8,500 post offices to automatically verify the ID security features.