Yes, as a business customer, you define in your contract the retention period of the identification data for POSTIDENT by video chat, POSTIDENT by photo, POSTIDENT by eID function, POSTIDENT by post office and POSTIDENT by AutoID. The retention period is a maximum of 3 months.

Data protection is of the utmost concern. This is why DP AG as a data processor concludes a data processing contract with you as part of the POSTIDENT contract, which is directly included in the contract as an attachment.

• POSTIDENT by post offices includes the identification of natural persons in accordance with the provisions of the Money Laundering Act, TKG and eIDAS. 
• POSTIDENT by video chat includes the online identification of natural persons in accordance with the provisions of the Money Laundering Act, TKG and eIDAS via the web browser on the home PC or from any location via an app on a mobile device.
• POSTIDENT by eID function enables the online identification of new customers in accordance with the specifications of the German Money Laundering Act and the German Telecommunications Act. This is done via Deutsche Post's POSTIDENT portal and the new ID card, the electronic residence permit or the eID card for citizens of the EU and EEA with the eID function activated.
• POSTIDENT by AutoID enables fast and secure personal identification, automated with machine learning technology via an app on a mobile device
• POSTIDENT delivery includes the secure delivery of a mailing after identifying the recipient at the front door or at the post office.
• POSTIDENT E-Signing offers the seamless conclusion of a contract (qualified electronic signature, QeS)

• In the case of POSTIDENT by video chat, POSTIDENT by the online ID function and POSTIDENT via AutoID, no further documents can be sent.
• With POSTIDENT by post office, the return of further documents is not part of the service. For the return of further documents, please provide the customer with an addressed and already stamped envelope.
• With POSTIDENT delivery, you can send documents that are only handed over to the recipient personally. This is ensured by on-site identification.

POSTIDENT by post office, POSTIDENT by video chat, POSTIDENT by online ID function, POSTIDENT by AutoID, POSTIDENT delivery and POSTIDENT E-Signing:

A monthly invoice will be issued. The basic services and sales tax are shown separately in the invoices.

POSTIDENT by post office:

Authorized ID documents are valid German ID cards, official foreign identity cards that are equivalent to a German ID card, and passports, provided that the documents contain a photograph of the holder and are accepted by Deutsche Post as identification. Please note that not all available ID documents can be accepted due to the required security features for documents. If private customers have questions about the identification process with ID documents that are not accepted, they will be referred to you as the party commissioning the identity check.

An authorized ID document must contain the information for the mandatory fields on the POSTIDENT form and be legible (i.e. at minimum in Latin characters and Arabic numerals) and decipherable for the vicarious agents of Deutsche Post.

If, in exceptional cases, information about the address is not provided in the ID document, the vicarious agents of Deutsche Post will request this from the person to be identified during the identity verification process in the post office.

POSTIDENT by video chat:

Authorized ID documents are valid German ID cards, official foreign identity cards that are equivalent to a German identity card, and passports, provided that the documents contain visual (holographic) security features and a photograph and are accepted by Deutsche Post as identification.

Please note that not all available ID documents can be accepted due to the required security features for documents. If private customers have questions about the identification process with ID documents that are not accepted, they will be referred to you as the party commissioning the identity check.

An authorized ID document must contain the information for the mandatory fields on the POSTIDENT form, and be legible (i.e., at minimum be in Latin characters and Arabic numerals) and decipherable for the vicarious agents of Deutsche Post.

POSTIDENT by online identification function:

Authorized documents for identification using the eID function are the new German ID card, an electronic residence permit or the eID card for citizens of the EU and EEA with the eID function activated. For identification via desktop, an ID-capable card reader and the AusweisApp2 are required. The POSTIDENT app is required for legitimation via Android or iOS smartphone (with activated NFC). In both cases - via desktop or smartphone - the online ID function must be activated, and the personal 6-digit PIN must be known.

Further information on the online ID function of the new ID card can be found here.

POSTIDENT by AutoID

The information required for the purpose of identification must be present and legible on an acceptable identification document.

In the AutoID method valid identification documents from the following countries can be used:

• ID cards: Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czechia, Cyprus, Estonia, Finland, France, Georgia, Germany, Gibraltar, Hungary, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, USA

• Residence permits: Germany

• Passports: Afghanistan, Albania, Andorra, Armenia, Australia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, China, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Japan, Jordan, Korea, Kosovo, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Moldova, Monaco, Montenegro, Netherlands, New Zealand, North Macedonia, Norway, Pakistan, Philippines, Poland, Portugal, Romania, Russia, Serbia, Singapore, Slovakia, Slovenia, Spain, Sri Lanka Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Kingdom, USA, Vatican

Requirement is, that these documents contain a photograph and are accepted by Deutsche Post for the identification.

If the ID document is not accepted by AutoID at POSTIDENT, the private customer is offered an alternative procedure via the POSTIDENT portal.

POSTIDENT delivery

Valid German identity cards, foreign official identity cards corresponding to the German identity card and passports are considered acceptable identification documents, provided these documents are accepted by Deutsche Post for identification purposes. Please understand that due to the requirements for security features of the documents, not all available ID documents can be supported.

If, contrary to expectations, any of the identification data is incorrect, please submit a complaint in accordance with our GT&C.

We kindly ask you to display each disputed identification in an e-mail as follows:

The format for reporting errors in cases when results are provided in digital form only is as follows:

E-mail in pure text format.

• Recipient: postident[at]deutschepost.de
• The sender’s e-mail address is assigned to one of the business customer’s points of contact disclosed to DPAG.
• Subject line (Subject): „Reklamation POSTIDENT–<case ID>“

Message contents should each be placed in their own row:

• Abrechnungsnummer (Billing number): <Billing number>
• Vorgangsnummer (case ID): <Case ID>
• Reklamationsgrund (reason for complaint): <Text up to 160 characters>

With POSTIDENT by video chat, if a person cannot be identified due to technical problems or other circumstances, the person to be identified will receive an e-mail instructing them to continue with the POSTIDENT by video chat procedure at a later time, or to select a different POSTIDENT procedure for identification (via post office, or eID function).

If it is not possible to identify a person at POSTIDENT using the online ID function due to technical problems or other circumstances, the person to be identified can choose an alternative method and continue the identification.

If it is not possible to identify a person at POSTIDENT using AutoID due to technical problems or other circumstances, the person to be identified will receive an email instructing them to resume the POSTIDENT procedure using AutoID at a later date or another POSTIDENT procedure to choose for identification (e.g., by post office).

With POSTIDENT by post office:

The person to be identified receives a POSTIDENT coupon, which asks them to identify themselves in a Deutsche Post post office. As soon as the identity check is complete, the result of the identification is transmitted to you as the business customer on the same day. However, neither you nor Deutsche Post have any influence over when the person to be identified goes to the post office with the POSTIDENT coupon to identify themselves.

You will be provided with the results of the identification digitally e.g. in the Postident information portal after the identity verification procedure in the post office is completed.

With POSTIDENT by video chat:

Identifying a person via video chat takes approximately 5 minutes.

With POSTIDENT using the online ID function:

Identification takes about 2-3 minutes.

With POSTIDENT by AutoID:

As a rule, the test steps in the app take less than 3 minutes for the users. The results are then delivered digitally (subject to a quality check by service agents)

POSTIDENT delivery:

The identification of the recipient by the deliverer or at the post office usually takes less than 2 minutes.

With POSTIDENT E-Signing:

The upstream identification by video chat takes about 5 minutes (if necessary). The length of time for reading and checking is at the discretion of the contract signatory (validity can be configured). The signature process itself takes a few minutes.

As our business customer, you can download the identification data in the contractually agreed cycle from the automated interface following identity verification.

Currently, POSTIDENT is offered only in Germany. However, foreign companies and institutions can also use POSTIDENT for identity verification in the German market. Identity verification by POSTIDENT overseas is not possible.

With the digital identification procedures such as POSTIDENT by video chat, POSTIDENT by eID function or POSTIDENT by AutoID, foreign persons can identify themselves at any time and any place if the requirements necessary for the identification are met.

POSTIDENT by post office without a digital interface:

With the product variant POSTIDENT by post office, the customer data necessary for identification can be taken from the POSTIDENT coupon. The POSTIDENT coupon has to be created by you as our business customer and given to the person to be identified. Either you provide the POSTIDENT coupon for download on your website, or you send it by mail to the person to be identified.

POSTIDENT by post office with a digital interface:

If you are connected digitally to the POSTIDENT portal, your customers are forwarded from your website to the POSTIDENT portal for the identity verification process. Here, your customer can download the POSTIDENT coupon in the form of a PDF file.

Alternatively, a digital interface is available without forwarding your customers to the POSTIDENT portal. Once connected to the automatic data interface, you can independently generate individualized POSTIDENT coupons to create unique cases.

Deutsche Post is constantly working on increasing process security to prevent misuse by means of documentary fraud, in particular account use under false identities. The legal requirements for combating money laundering and terrorist financing are implemented as part of this procedure.

If the recipient of the mailing could not be met in person, the mailing will be forwarded to a post office and kept there for pick up by the recipient for 7 working days.

If the mailing is not picked up, acceptance or identification was refused or no successful identification could be made, the mailing will be returned to the sender.