The information required for the purpose of identification must be present and legible on an acceptable identification document. Valid ID cards and passports for the countries Austria, Germany, Italy, Poland, Turkey and Ukraine are valid identification documents in the AutoID process, provided these documents contain a photograph and are accepted by Deutsche Post for the identification.

Please understand that due to the requirements for security features of the documents, not all available ID documents can be supported.

If your ID document is not accepted by POSTIDENT by AutoID, you are welcome to use an alternative procedure offered by your contractual partner, such as POSTIDENT by post office, or contact your contractual partner for further options.

• Please pay close attention to the instructions in the app on how to proceed and on which is the correct ID card / passport page for each identification step.
• Make sure that all information is legible. In the case of poor-quality recordings (e.g., blurred photo), please repeat the process.
• Ensure there is sufficient lighting so that all information can be seen.
• Avoid backlight and reflections (e.g., from windows in the background).
• Fill in the image section with the motif (e.g., the document) as best as possible without cutting off areas of the document. Use the mask shown as a guide when positioning the motif.
• Be careful not to cover any information with your fingers.
• To check the security features during the second identification step, please wave your ID card (data page with your photo) clearly in front of the camera. Please keep your smartphone steady.

Identification via PC or Mac is currently not supported. Please use the POSTIDENT app on your smartphone or tablet to identify yourself.

After you have created the required images and video sequences, your identification process is complete. In the app and by e-mail you will be informed of the result of your identification and, if necessary, be given information as to why the identification process must be repeated and what needs to be done differently.