Our data privacy declaration

We respect and protect your personal data.

Whether you are a customer, prospective customer or visitor to our website: we respect and protect your privacy. What does that mean for your personal data? The following provides you with a quick and easy overview of what personal data we collect from you and what we do with it. We also inform you about your rights under prevailing data protection law and tell you whom you can contact if you have any questions.

1. General information on data protection and data security
2. Privacy statement for the homepage (www.postdirekt.de)

We are pleased to inform you about how we use the personal data collected when you access this homepage.

Personal data

Personal data denotes any information concerning the personal or material circumstances of an identified or identifiable natural person. That includes, for example, your real name, address, telephone number and date of birth. Information that is not directly linked to your true identity – such as favourite websites or a site’s number of users – does not constitute personal data.

Collection and processing of personal data when you visit our website

The website of Deutsche Post Direkt GmbH is part of the entire web presence of Deutsche Post AG. Consequently, the privacy statement of Deutsche Post AG also applies to the collection and processing of personal data when you visit the website of Deutsche Post Direkt GmbH. You can read it at: https://www.deutschepost.de/de/f/footer/datenschutz.html

Use of the contact form

If you make use of the possibility of sending us an enquiry by e-mail or use our contact form for that, we collect the data provided to us in this way in order to deal with your enquiry. We shall comply with your request to contact you or any other requests for information on the basis of your enquiry. Your personal data will not be disclosed to third parties nor will the data collected in this way be used for advertising purposes.

IT security at Deutsche Post Direkt GmbH

The Bundesamt für Sicherheit in der Informationstechnik (BSI – Germany’s office for information security) has certified Deutsche Post Direkt in accordance with the industry standard ISO 27001 on the basis of the IT Baseline Protection Catalogue (certificate number BSI-IGZ-0287-2017). This certification was awarded to the business processes used in the ADDRESSFACTORY product factory for cleansing and enriching customer addresses as well as to the online services and their integrated data exchange platform for secure transfer of address data.

This certification means that Deutsche Post Direkt offers its customers special technical and organisational security measures for protecting the personal data of data subjects. The BSI’s certification releases customers from the obligation to monitor Deutsche Post Direkt as contractor, as otherwise required by data protection law, and also ensures a particularly high level of security for the personal data of data subjects.

Right to obtain information

If you request so in writing, we shall inform you of what data we have stored regarding you (e.g., name, address).

Group Data Privacy Policy

The Deutsche Post DHL Group Data Privacy Policy defines the standards that apply to data processing throughout the Group, with a special focus upon transfers to third countries, i.e., the transmission of personal data to non-European Union countries that do not have an acknowledged adequate level of data protection. Deutsche Post Direkt GmbH is party to the Group Data Privacy Policy. If you would like to learn more about the Group Data Privacy Policy, please use this link:
Download the Group Data Privacy Policy (summary) (PDF, 362 KB)

Contact

If you have any further questions on data protection, please send an e-mail to datenservice@postdirekt.de.

Last revised: 04/2018

3. Privacy statement of Deutsche Post Direkt GmbH for the online services portal

Privacy statement of Deutsche Post Direkt GmbH for the online services portal

  • Personal data
  • Collection and processing of personal data
  • Use and disclosure of personal data
  • Subscription to an e-mail newsletter
  • Use of web tracking
  • Use of cookies
  • Security
  • Right to obtain information
  • Group Data Privacy Policy
  • Contact

Last revised: 21. December 2017

Deutsche Post Direkt GmbH (referred to in the following as Post Direkt) is delighted that you have visited our website and at your interest in our company and our products and services. We are committed to protecting your personal data when they are processed throughout the entire business process and we want you to feel secure when you visit our internet sites. The following explains what information we at Post Direkt collect during your visit to our websites and how it is used.

Personal data

Personal data denotes any information concerning the personal or material circumstances of an identified or identifiable natural person. That includes, for example, your real name, address, telephone number and date of birth. Information that is not directly linked to your true identity – such as favourite websites or a site’s number of users – does not constitute personal data.

Collection and processing of personal data

When you visit our websites, our web servers temporarily store the following information as standard for the purpose of system security: the connection data of the requesting computer system, which of our websites you visit, the date and length of your visit, the data identifying the type of browser and operating system used and the website from which you visit us. Any personal particulars above and beyond that, such as your name, address, telephone number or e-mail address, are not recorded, unless you disclose them as part of registering to use the online services and for implementing contracts.

Use and disclosure of personal data

We use the personal data you provide solely for technical administration of the websites and to fulfil your wishes and requirements, i.e., usually to handle contracts concluded with you or to respond to your enquiry. We also use the data for product-related surveys and marketing purposes but only if you have given your prior consent or – if required by law – you have not objected to that. Your personal data are not disclosed, sold or otherwise transferred to third parties, unless that is necessary for handling the contract or you have given your explicit consent. It may be necessary, for example, for us to disclose your address and order data to our suppliers when you order products.

Subscription to an e-mail newsletter

We would be pleased to contact you so as to supply you with information regarding offers and further news concerning our products and services. If you register for the online services or place orders, we shall therefore ask you to state whether you wish to receive further information from us regarding products and services by e-mail. We shall send you this e-mail newsletter subject to your prior consent. You can revoke such consent at any time with future effect by notifying us.

Use of web tracking

Our website uses Matomo (former Piwik), a web analytics service. Matomo (former Piwik) uses cookies, text files that are stored on your computer and allow us to analyse how the website is used. As part of that, use information generated by the cookie (including your truncated IP address) is transferred to our server and stored so that use of the website can be analysed in order to help us optimise our website. Your IP address is anonymised immediately in this process, meaning you as the user remain anonymous. The information generated by the cookie and relating to your use of this website is not disclosed to third parties. You can also prevent the use of cookies by making the appropriate setting in your browser software; however, if you do so, you might not be able to use all the features of this website in full.

If you do not consent to the storage and evaluation of the data from your visit to our website, you can deactivate this function on this website: https://vermietung.postdirekt.de/os2/piwikout.html.

Use of cookies

Cookies are used on our websites only to enable use of the single sign-on function. We use session cookies, which store data in your browser’s memory for the purpose of technical control of sessions. This information does not constitute personal data.

Security

Post Direkt takes all necessary technical and organisational security measures to protect your personal data against loss and misuse. Your data are stored in a secure operating environment that is not accessible publicly, for example. Whenever your personal data are transferred, they are always encrypted by means of Secure Socket Layer (SSL) technology. That means communication between your computer and servers belonging to Post Direkt is conducted using a recognised encryption method. The Bundesamt für Sicherheit in der Informationstechnik (BSI – Germany’s office for information security) has certified Post Direkt in accordance with the industry standard ISO 27001 on the basis of the IT Baseline Protection Catalogue (certificate number BSI-IGZ-0287-2017). This certification was awarded to the production-related business processes and the IT systems required for them, including the network and communication connections, used in the ADDRESSFACTORY product family, the portal (www.postdirekt.de/online-services) and the related data exchange platform. Within the certified information network, personal data are stored and processed in a data hub for the purpose of address, master and reference data management and dialogue marketing.

This certification means that Post Direkt offers its customers special technical and organisational security measures for protecting the personal data of data subjects. The BSI’s certification releases customers from the obligation to monitor Post Direkt as contractor, as otherwise required by data protection law, and also ensures a particularly high level of security for the personal data of data subjects. If you wish to contact Post Direkt by e-mail, we point out that the confidentiality of the information transferred is not ensured. The content of e-mails may be able to be viewed by third parties. We therefore advise you to send us confidential information solely by post.

ISO 27001 Zertifikat

Right to obtain information

If you request so in writing, we shall inform you of what data we have stored about you (e.g., name, address).

Group Data Privacy Policy

Post Direkt is a subsidiary of Deutsche Post AG and so the Group Data Privacy Policy also applies to it. The Deutsche Post DHL Group Data Privacy Policy defines the standards that apply to data processing throughout the Group, with a special focus upon transfers to third countries, i.e., the transmission of personal data to non-European Union countries that do not have an acknowledged adequate level of data protection. If you would like to learn more about the Group Data Privacy Policy, please use this link:

Download the Group Data Privacy Policy (summary) (PDF, 362 KB)

Contact

If you have questions about processing of your personal data, you can contact the Data Protection Officer of Deutsche Post Direkt GmbH. They and their team are also on hand to respond to requests for information, receive suggestions and deal with complaints. Data Protection Officer at Deutsche Post Direkt GmbH:

Markus Giese (Attorney)
Deutsche Post Direkt GmbH
Junkersring 57
53844 Troisdorf
Germany

4. GDPR data protection information (EU-DSGVO)