Latest Update: February 9, 2023
Below we would like to inform you about the current ramifications on shipping and delivery by Deutsche Post DHL as a result of national and international events that may impact transportation processes.
Current information and notes
Effects on shipping and delivery by Deutsche Post DHL.
- Are there any restrictions to international mail and parcel services?
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International items may be subject to delays due to the COVID-19 pandemic. These may be caused by changes in transport procedures (e.g. border controls), changes in international transport (e.g. cancellation of previously used flight connections) and/or changes in delivery procedures in the destination country (e.g. quarantine or other protective measures).
If you plan to send items to international destinations, please consult this site for information on possible restrictions. We are updating the site regularly.
Delays in delivery and limited capacity for processing tracking inquiries due to force majeure
The transport and delivery of international shipments may take significantly longer than usual at present as a result of the impact of the ongoing global pandemic.
If possible, we would request that you refrain from submitting an inquiry as to the whereabouts of your international shipment until the overall situation caused by the pandemic has eased somewhat.
You can check your shipment status at any time, either on our website or on that of our respective delivery partner (usually the foreign postal company).
In individual cases, the delivery of shipments can take up to three weeks within Europe at present, and may take longer outside Europe.
We and our delivery partners are doing everything in our power to make sure your shipment is delivered as quickly as possible.
We apologize for any inconvenience and thank you for your understanding under these exceptional circumstances.
Current information on delivery to business addresses outside Germany:
Official administrative measures (e.g. the closure of businesses by official order) may lead to problems with the delivery of items to business addresses outside Germany (e.g. companies, retailers, public authorities, shopping centers etc.). The situation may arise whereby it is neither possible to deliver such items, nor to inform the addressees as to possible collection in a Paketshop. This may cause delays and unwanted returns. In light of this, we advise that you liaise with the recipient concerning the local situation to ensure that delivery is possible.
Current information on shipping to destinations in Asia, Oceania and parts of Africa:
As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. Furthermore, the substantial increase in fuel costs is causing additional upheaval in the international air traffic networks and contributing to a further shortage of transport capacities.
In light of this, significantly longer transit times can be expected in some cases for shipments to long-haul destinations. That particularly applies to destinations in Asia and Oceania, but also impacts other destinations such as parts of Africa. Please understand that we are not in a position to reliably predict the effects that the currently rapidly changing situation may have.
- What do business customers in Europe need to know about sending mail and Packet products from countries outside Germany?
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All restrictions applicable to exports from Germany also generally apply to products available to our European shipping customers outside Germany.
Packet products are largely subject to the same restrictions as those applicable to Warenpost International.
- Europe
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Information on possible restrictions on shipping international letter mail, Warenpost items, Päckchen and parcels.
Key
= Items can be sent for all customers and products without restrictions. 
= Items can be sent in most cases, with potential restrictions for specific products or regions. 
= Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender. 
= We apply a weight-based international crisis surcharge to DHL Paket International shipments sent by contract customers/business customers. We have published details in the Business Customer Portal and by letter. Country Status Details Åland Islands 
Albania Andorra Armenia Austria Belarus Belgium Bosnia-Herzegovina Bulgaria Campione d'Italia Canary Islands Ceuta Channel Islands More Croatia Cyprus (excl. Northern Cyprus) More Cyprus (Northern Cyprus) Czech Republic Denmark (excl. Faeroe Islands) Estonia Faeroe Islands Finland (excl. Åland Islands) France (excl. overseas territories and departments) Georgia Gibraltar Greece (excl. Mount Athos) Greenland Hungary Iceland Ireland Italy (excl. Livigno and Campione d'Italia) Kazakhstan Kosovo More Latvia Liechtenstein Lithuania Livigno Luxembourg Malta Melilla Moldova Monaco Montenegro Mount Athos Netherlands (excl. territories outside Europe) North Macedonia Norway Poland Portugal Romania Russia San Marino Serbia Slovakia Slovenia Spain (excl. Canary Islands, Ceuta and Melilla) Sweden Switzerland Turkey Ukraine More United Kingdom (excl. Channel Islands) More Vatican City Further Information:
United Kingdom:
Unrestricted service has been resumed to the United Kingdom for letters, small packages (Päckchen), Warenpost items, and parcels.In spite of the trade agreement reached between the European Union (EU) and the United Kingdom, shipments containing merchandise (parcels, small packages (Päckchen), Warenpost International items) must be prepared for export to a customs destination (in particular the electronic transmission of all customs data and submission of a CN 23 customs declaration and, if applicable, the commercial invoice in duplicate, attached to the outside of the shipment). For information regarding Brexit and parcel service to the UK, please visit dhl.de/brexit.
As a consequence of strikes in the UK, transit-time delays cannot be ruled out.
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Channel Islands:
Unrestricted service has been resumed to the Channel Islands for letters, small packages (Päckchen), Warenpost items, and parcels.In spite of the trade agreement reached between the European Union (EU) and the United Kingdom, shipments containing merchandise (parcels, small packages (Päckchen), Warenpost International items) must be prepared for export to a customs destination (in particular the electronic transmission of all customs data and submission of a CN 23 customs declaration and, if applicable, the commercial invoice in duplicate, attached to the outside of the shipment). For information regarding Brexit and parcel service to the UK, please visit dhl.de/brexit.
As a consequence of strikes in the UK, transit-time delays cannot be ruled out.
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Cyprus (excl. Northern Cyprus):
All products can be shipped, but currently there may be significant delays compared to the usual transit time of 9 - 11 days (a transit time extension of up to 2 weeks is possible) due to capacity constraints in international shipments.-----
Kosovo:
No service restrictions currently apply to letters and small packages. Parcel shipments with the destination Kosovo can only be sent as private customer parcels at the present time.-----
Ukraine:
Shipments to the following regions/cities are currently suspended: Donetsk region, Luhansk Oblast, Crimea, postal codes 83000-87000 & 91000-99000.
Otherwise, Deutsche Post DHL will maintain letter and parcel mail service to Ukraine for as long as possible despite the current developments in that country. In light of the armed conflict in the country, we are unable to offer transport insurance or accept any liability for shipments to Ukraine as the current risk is outside the control of Deutsche Post. We apologize for any inconvenience. This applies to all products irrespective of the general service description. Should future developments mean that the transport of shipments to Ukraine or local delivery within the country are no longer possible, we will return the shipments consigned to us to the respective sender wherever possible. Please bear in mind that the situation can change at short notice at any time.-----
United Kingdom:
Unrestricted service has been resumed to the UK for letters, small packages (Päckchen), Warenpost items, and parcels.In spite of the trade agreement reached between the European Union (EU) and the United Kingdom, shipments containing merchandise (parcels, small packages (Päckchen), Warenpost International items) must be prepared for export to a customs destination (in particular the electronic transmission of all customs data and submission of a CN 23 customs declaration and, if applicable, the commercial invoice in duplicate, attached to the outside of the shipment). For information regarding Brexit and parcel service to the UK, please visit www.dhl.de/brexit.
Due to the strikes announced for November and December in the UK, transit-time delays cannot be ruled out.
- North, South and Central America & The Caribbean
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Information on possible restrictions on shipping international letter mail, Warenpost items, Päckchen and parcels.
Key
= Items can be sent for all customers and products without restrictions. = Items can be sent in most cases, with potential restrictions for specific products or regions. = Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender. = We apply a weight-based international crisis surcharge to DHL Paket International shipments sent by contract customers/business customers. We have published details in the Business Customer Portal and by letter. Country Status Details Anguilla 
Antigua and Barbuda 
Argentina 
Aruba Bahamas Barbados Belize Bermuda Bolivia Bonaire Brazil More Canada More Cayman Islands Chile More Colombia Costa Rica Cuba Curaçao Dominica Dominican Republic Ecuador El Salvador Falkland Islands French Guiana Greenland Grenada Guadeloupe Guatemala Guyana Haiti 
Honduras Jamaica Martinique Mexico Montserrat Nicaragua Northern Mariana Islands Panama Paraguay Peru Puerto Rico More Saba Saint Martin Sint Maarten St. Bartélemy St. Eustatius St. Kitts and Nevis St. Lucia St. Pierre and Miquelon St. Vincent and the Grenadines South Georgia/ South Sandwich Islands Suriname Trinidad and Tobago Turks and Caicos Islands United States of America More Uruguay Venezuela Virgin Islands, British Virgin Islands, US Further Information:
- Items can be sent to Brazil (i.e. letters, small packages (Päckchen), Warenpost items and parcels (Paket))
- For private customers: The Premium service is available for sending parcels to Brazil
- For business/contract customers: The DHL Paket International service is available. Please note that a weight-based international crisis surcharge will be applied to each parcel
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- Items (i.e., letters, small packages (Päckchen), Warenpost items and parcels (Paket)) can generally be sent to Canada.
- Until further notice, parcels without Premium service will be transported to Canada by ocean freight as a result of very limited transport capacities. Note that such shipments will be subject to considerable delays
- For business/contract customers: The DHL Paket International service is available. Please note that a weight-based international crisis surcharge will be applied to each parcel
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- Items can be sent to Chile (i.e. letters, small packages (Päckchen), Warenpost items and parcels (Paket))
- For private customers: The Premium service is available for sending parcels to Chile
- For business/contract customers: The DHL Paket International service is available. Please note that a weight-based international crisis surcharge will be applied to each parcel
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USA:
At this time, transport capacities to the US are considerably reduced. Nevertheless, the dispatch of letters, small packages (Päckchen), Warenpost items and parcels (Paket) is generally possible by air freight.- Merchandise shipments for business/contract customers:
The DHL Paket International service is available. Please note that a weight-based international crisis surcharge will be applied to each parcel - European business customers:
"Deutsche Post Packet" products products can still be sent as usual; no changes to service currently apply. Please note, however, that the prices for all Packet products have risen due to the current international crisis. These products will be shipped via air freight. Please contact your account manager in your European country office for further information.
These restrictions also apply to items being sent to Puerto Rico.
- Asia
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Information on possible restrictions on shipping international letter mail, Warenpost items, Päckchen and parcels.
Key
= Items can be sent for all customers and products without restrictions. = Items can be sent in most cases, with potential restrictions for specific products or regions. = Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender. = We apply a weight-based international crisis surcharge to DHL Paket International shipments sent by contract customers/business customers. We have published details in the Business Customer Portal and by letter. Country Status Details Afghanistan Armenia Azerbaijan Bahrain Bangladesh Bhutan Brunei Darussalam Cambodia More China More East Timor Georgia Hong Kong More India Indonesia Iran Iraq Israel Japan More Jordan Kazakhstan More Korea (Dem. People’s Republic of Korea, North Korea) Korea (Republic of Korea, South Korea) More Kuwait Kyrgyzstan Laos Lebanon Macao Malaysia Maldives Mongolia Myanmar Nepal Oman Pakistan Palestinian territories Philippines More Qatar Russia Saudi Arabia Singapore More Sri Lanka Syria 
Taiwan More Tajikistan
Thailand More Turkey Turkmenistan United Arab Emirates Uzbekistan Vietnam Yemen Further Information:
As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. In light of this, longer transit times should currently be expected for shipments to Cambodia. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time
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China's efforts to fight Covid-19 in many cities and regions are currently having an impact on the international shipment of goods from Germany to China - both at airports and on the ground - and are resulting in considerable delays to processing at the present time. In many cases, it is not possible to route shipments to the corresponding airports in China or process them for onward carriage in the destination country. This also impacts the availability of tracking event information. In order to avoid a further buildup of ever greater volumes, which in turn contribute to processing bottlenecks, we would like to inform you that we are suspending service for all Premium shipments (shortened transit time) until further notice, as we cannot guarantee our ability to deliver these services. We kindly ask that you refrain from inquiring as to the whereabouts of items at this time.
- Merchandise shipments for business/contract customers:
Shipping of DHL Paket International and Warenpost International items is limited to Standard (Economy) shipping. As current transit times are unpredictable, please anticipate a transit time of around 15-30 days. Premium shipping is not possible at the present time. Please note that the crisis surcharge is not currently being charged. - Merchandise shipments for private customers:
Franking is only possible online and is limited to Standard shipping. As current transit times are unpredictable, please anticipate a transit time of around 15-30 days. Priority shipping of small packages (Päckchen) with the Insurance up to EUR50 service and of parcels (Paket) with Premium service is not possible at this time. - Document shipments:
Document shipments are not subject to any restrictions. This also applies to shipments with additional services such as Einschreiben International (international registered mail).
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- As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. In light of this, longer transit times should currently be expected for shipments to Hong Kong. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time
- For business/contract customers: The DHL Paket International service is available. Please note that a weight-based international crisis surcharge will be applied to each parcel
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- As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. In light of this, longer transit times should currently be expected for shipments to Japan. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time
- For business/contract customers: The DHL Paket International service is available. Please note that a weight-based international crisis surcharge will be applied to each parcel
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As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. In light of this, longer transit times should currently be expected for shipments to Kazakhstan. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time
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Korea (Republic of Korea, South Korea):
- As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. In light of this, longer transit times should currently be expected for shipments to Korea. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time
- For business/contract customers: The DHL Paket International service is available. Please note that a weight-based international crisis surcharge will be applied to each parcel
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As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. In light of this, longer transit times should currently be expected for shipments to the Philippines. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time
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- As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. In light of this, longer transit times should currently be expected for shipments to Singapore. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time
- For business/contract customers: The DHL Paket International service is available. Please note that a weight-based international crisis surcharge will be applied to each parcel
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- As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. In light of this, longer transit times should currently be expected for shipments to Taiwan. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time
- For business/contract customers: The DHL Paket International service is available. Please note that a weight-based international crisis surcharge will be applied to each parcel
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- As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. In light of this, longer transit times should currently be expected for shipments to Thailand. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time
- For business/contract customers: The DHL Paket International service is available. Please note that a weight-based international crisis surcharge will be applied to each parcel
- Merchandise shipments for business/contract customers:
- Australia & Oceania
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Information on possible restrictions on shipping international letter mail, Warenpost items, Päckchen and parcels.
Key
= Items can be sent for all customers and products without restrictions. = Items can be sent in most cases, with potential restrictions for specific products or regions. = Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender. = We apply a weight-based international crisis surcharge to DHL Paket International shipments sent by contract customers/business customers. We have published details in the Business Customer Portal and by letter. Country Status Details American Samoa Australia More Christmas Island Cocos Islands Cook Islands Fiji French Polynesia Guam Heard Island Kiribati Lord Howe Island More Marshall Islands Micronesia Nauru New Caledonia New Zealand More New Zealand outlying islands More Niue Norfolk Island Palau Papua New Guinea Pitcairn Islands Samoa Solomon Islands Tasmania More Tokelau Tonga Tuvalu Vanuatu Wallis and Futuna Further Information:
As transport capacity to Australia is very limited at this time, special measures are required to maintain letter and parcel service. For this reason, transit times of 40 days or more cannot be ruled out for Standard (Economy) shipping (i.e., without Premium service).
Document shipments:
- Service for letter mail items weighing up to 500 g and with a maximum thickness of 2 cm is generally by air freight.
- Transit times of 40 days or more cannot be ruled out for letter mail items weighing over 500 g or with a maximum thickness of over 2 cm.
- These terms also apply for Dialogpost International and Presse International items.
Merchandise shipments for private customers: - Until further notice, small packages (Päckchen) and parcels (Paket) without Premium service can only be ordered online and the expected transit time is 40 days or more.
- For significantly faster delivery of merchandise, we highly recommend sending items as a parcel (Paket) with Premium service. This can be ordered online and in retail outlets.
Merchandise shipments for business/contract customers: - The Warenpost and DHL Paket International services are available. Please note that a weight-based crisis surcharge will be applied to each DHL Paket International parcel.
- Transit times of 40 days or more are possible for DHL Paket International Economy parcels.
- DHL Paket International Premium will continue to be transported by the fastest method (air freight).
The restrictions also apply to shipments to Tasmania and Lord Howe Island.
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As transport capacity to New Zealand is very limited at this time, special measures are required to maintain letter and parcel service. For this reason, transit times of 50 days or more cannot be ruled out in Standard Economy shipping (i.e., without Premium service).
Document shipments:
- Service for letter mail items weighing up to 500 g and with a maximum thickness of 2 cm is generally by air freight.
- Transit times of 50 days or more cannot be ruled out for letter mail items weighing over 500 g or with a maximum thickness of over 2 cm.
- These terms also apply for Dialogpost International and Presse International items.
Merchandise shipments for private customers: - Until further notice, small packages (Päckchen) and parcels (Paket) without Premium service can only be ordered online and the expected transit time is 50 days or more.
- For significantly faster delivery of merchandise, we highly recommend sending items as a parcel (Paket) with Premium service. This can be ordered online and in retail outlets.
Merchandise shipments for business/contract customers: - The Warenpost and DHL Paket International services are available. Please note that a weight-based crisis surcharge will be applied to each DHL Paket International parcel.
- Transit times of 50 days or more are possible for DHL Paket International Economy parcels.
- DHL Paket International Premium will continue to be transported by the fastest method (air freight).
The restrictions also apply to New Zealand's outlying islands.
- Africa
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Information on possible restrictions on shipping international letter mail, Warenpost items, Päckchen and parcels.
Key
= Items can be sent for all customers and products without restrictions. = Items can be sent in most cases, with potential restrictions for specific products or regions. = Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender. = We apply a weight-based international crisis surcharge to DHL Paket International shipments sent by contract customers/business customers. We have published details in the Business Customer Portal and by letter. Country Status Details Algeria More Angola Benin Botswana Burkina Faso Burundi Cameroon Canary Islands Cape Verde Central African Republic Ceuta Chad Comoros, Union of the Congo (Dem. Republic of the Congo) Congo (Republic of the Congo) Djibouti Egypt Equatorial Guinea Eritrea Eswatini Ethiopia Gabon Gambia Ghana Guinea Guinea-Bissau Ivory Coast Kenya Lesotho Liberia Libya Madagascar Malawi Mali Mauritania Mauritius Mayotte Melilla Morocco Mozambique Namibia Niger Nigeria Réunion Rwanda Saint Helena, Ascension and Tristan da Cunha São Tomé and Principe Senegal Seychelles Sierra Leone Somalia South Africa More South Sudan Sudan Tanzania Togo Tunisia Uganda Western Sahara Zambia Zimbabwe Further Information:
In view of the current geopolitical situation, the available transport capacities for many destinations are substantially reduced. In light of this, longer transit times should currently be expected for shipments to Algeria. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time
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- Items can be sent to South Africa (letters, small packages (Päckchen), Warenpost items and parcels (Paket))
- In view of the current geopolitical situation, the available transport capacities for many destinations are substantially reduced. In light of this, longer transit times should currently be expected for shipments to South Africa. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time
- For business/contract customers: The DHL Paket International service is available. Please note that a weight-based international crisis surcharge will be applied to each parcel