Latest Update: August 09, 2023
Below we would like to inform you about the current ramifications on shipping and delivery by DHL Group as a result of national and international events that may impact transportation processes.
Current information and notes
Effects on shipping and delivery by Deutsche Post and DHL.
- Are there any restrictions to international mail and parcel services?
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International items may be subject to delays. These may be caused by changes in transport procedures (e.g. border controls), changes in international transport (e.g. cancellation of previously used flight connections) and/or changes in delivery procedures in the destination country.
If you plan to send items to international destinations, please consult this site for information on possible restrictions. We are updating the site regularly.
Current information on shipping to destinations in Asia, Oceania and parts of Africa:
As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. Furthermore, the substantial increase in fuel costs is causing additional upheaval in the international air traffic networks and contributing to a further shortage of transport capacities.
In light of this, significantly longer transit times can be expected in some cases for shipments to long-haul destinations. That particularly applies to destinations in Asia and Oceania, but also impacts other destinations such as parts of Africa. Please understand that we are not in a position to reliably predict the effects that the currently rapidly changing situation may have.
- What do business customers in Europe need to know about sending mail and Packet products from countries outside Germany?
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All restrictions applicable to exports from Germany also generally apply to products available to our European shipping customers outside Germany.
Packet products are largely subject to the same restrictions as those applicable to Warenpost International.
- Europe
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Information on possible restrictions on shipping international letter mail, Warenpost items, Päckchen and parcels.
Key
= Items can be sent for all customers and products without restrictions. 
= Items can be sent in most cases, with potential restrictions for specific products or regions. 
= Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender. 
= We apply an International Transport Cost Surcharge to DHL Paket International shipments sent by contract customers/business customers. We have published details in the Business Customer Portal and by letter. Country Status Details Åland Islands 
Albania Andorra Armenia Austria Belarus Belgium Bosnia-Herzegovina Bulgaria Campione d'Italia Canary Islands Ceuta Channel Islands More Croatia Cyprus More Czech Republic Denmark (excl. Faeroe Islands) Estonia Faeroe Islands Finland (excl. Åland Islands) France (excl. overseas territories and departments) Georgia Gibraltar Greece (excl. Mount Athos) Greenland Hungary Iceland Ireland Italy (excl. Livigno and Campione d'Italia) Kazakhstan Kosovo More Latvia Liechtenstein Lithuania Livigno Luxembourg Malta Melilla Moldova Monaco Montenegro Mount Athos Netherlands (excl. territories outside Europe) North Macedonia Norway Poland Portugal Romania Russia San Marino Serbia Slovakia Slovenia Spain (excl. Canary Islands, Ceuta and Melilla) Sweden Switzerland Turkey Ukraine More United Kingdom (excl. Channel Islands) More Vatican City Further Information:
United Kingdom:
Unrestricted service has been resumed to the United Kingdom for letters, small packages (Päckchen), Warenpost items, and parcels.In spite of the trade agreement reached between the European Union (EU) and the United Kingdom, shipments containing merchandise (parcels, small packages (Päckchen), Warenpost International items) must be prepared for export to a customs destination (in particular the electronic transmission of all customs data and submission of a CN 23 customs declaration and, if applicable, the commercial invoice in duplicate, attached to the outside of the shipment). For information regarding Brexit and parcel service to the UK, please visit dhl.de/brexit.
As a consequence of strikes in the UK, transit-time delays cannot be ruled out.
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Channel Islands:
Unrestricted service has been resumed to the Channel Islands for letters, small packages (Päckchen), Warenpost items, and parcels.In spite of the trade agreement reached between the European Union (EU) and the United Kingdom, shipments containing merchandise (parcels, small packages (Päckchen), Warenpost International items) must be prepared for export to a customs destination (in particular the electronic transmission of all customs data and submission of a CN 23 customs declaration and, if applicable, the commercial invoice in duplicate, attached to the outside of the shipment). For information regarding Brexit and parcel service to the UK, please visit dhl.de/brexit.
As a consequence of strikes in the UK, transit-time delays cannot be ruled out.
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Cyprus:
All products can be shipped, but currently there may be significant delays compared to the usual transit time of 9 - 11 days (a transit time extension of up to 2 weeks is possible) due to capacity constraints in international shipments.-----
Kosovo:
No service restrictions currently apply to letters and small packages. Parcel shipments with the destination Kosovo can only be sent as private customer parcels at the present time.-----
Ukraine:
Shipments to the following regions/cities are currently suspended: Donetsk region, Luhansk Oblast, Crimea, postal codes 83000-87000 & 91000-99000.
Otherwise, DHL Group will maintain letter and parcel mail service to Ukraine for as long as possible despite the current developments in that country. In light of the armed conflict in the country, we are unable to offer transport insurance or accept any liability for shipments to Ukraine as the current risk is outside the control of Deutsche Post. We apologize for any inconvenience. This applies to all products irrespective of the general service description. Should future developments mean that the transport of shipments to Ukraine or local delivery within the country are no longer possible, we will return the shipments consigned to us to the respective sender wherever possible. Please bear in mind that the situation can change at short notice at any time.-----
United Kingdom:
Unrestricted service has been resumed to the UK for letters, small packages (Päckchen), Warenpost items, and parcels.In spite of the trade agreement reached between the European Union (EU) and the United Kingdom, shipments containing merchandise (parcels, small packages (Päckchen), Warenpost International items) must be prepared for export to a customs destination (in particular the electronic transmission of all customs data and submission of a CN 23 customs declaration and, if applicable, the commercial invoice in duplicate, attached to the outside of the shipment). For information regarding Brexit and parcel service to the UK, please visit www.dhl.de/brexit.
Due to the strikes announced for November and December in the UK, transit-time delays cannot be ruled out.
- North, South and Central America & The Caribbean
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Information on possible restrictions on shipping international letter mail, Warenpost items, Päckchen and parcels.
Key
= Items can be sent for all customers and products without restrictions. = Items can be sent in most cases, with potential restrictions for specific products or regions. = Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender. = We apply an International Transport Cost Surcharge to DHL Paket International shipments sent by contract customers/business customers. We have published details in the Business Customer Portal and by letter. Country Status Details Anguilla 
Antigua and Barbuda 
Argentina 
Aruba Bahamas Barbados Belize Bermuda Bolivia Bonaire Brazil Canada More Cayman Islands Chile Colombia Costa Rica Cuba Curaçao Dominica Dominican Republic Ecuador El Salvador Falkland Islands French Guiana Greenland Grenada Guadeloupe Guatemala Guyana Haiti 
Honduras Jamaica Martinique Mexico Montserrat Nicaragua Northern Mariana Islands Panama Paraguay Peru Puerto Rico More Saba Saint Martin Sint Maarten St. Bartélemy St. Eustatius St. Kitts and Nevis St. Lucia St. Pierre and Miquelon St. Vincent and the Grenadines South Georgia/ South Sandwich Islands Suriname Trinidad and Tobago Turks and Caicos Islands United States of America More Uruguay Venezuela Virgin Islands, British Virgin Islands, US Further Information:
- Items (i.e., letters, small packages (Päckchen), Warenpost items and parcels (Paket)) can generally be sent to Canada.
- Until further notice, parcels without Premium service will be transported to Canada by ocean freight as a result of very limited transport capacities. Note that such shipments will be subject to considerable delays
- For business/contract customers: The DHL Paket International service is available. Please note that an International Transport Cost Surcharge will be applied to each parcel
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USA:
At this time, transport capacities to the US are considerably reduced. Nevertheless, the dispatch of letters, small packages (Päckchen), Warenpost items and parcels (Paket) is generally possible by air freight.- Merchandise shipments for business/contract customers:
The DHL Paket International service is available. Please note that an International Transport Cost Surcharge will be applied to each parcel - European business customers:
"Deutsche Post Packet" products products can still be sent as usual; no changes to service currently apply. Please note, however, that the prices for all Packet products have risen due to the current international crisis. These products will be shipped via air freight. Please contact your account manager in your European country office for further information.
These restrictions also apply to items being sent to Puerto Rico.
- Asia
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Information on possible restrictions on shipping international letter mail, Warenpost items, Päckchen and parcels.
Key
= Items can be sent for all customers and products without restrictions. = Items can be sent in most cases, with potential restrictions for specific products or regions. = Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender. = We apply an International Transport Cost Surcharge to DHL Paket International shipments sent by contract customers/business customers. We have published details in the Business Customer Portal and by letter. Country Status Details Afghanistan Armenia Azerbaijan Bahrain Bangladesh Bhutan Brunei Darussalam Cambodia More China East Timor Georgia Hong Kong More India Indonesia Iran Iraq Israel Japan More Jordan Kazakhstan More Korea (Dem. People’s Republic of Korea, North Korea) Korea (Republic of Korea, South Korea) More Kuwait Kyrgyzstan Laos Lebanon Macao Malaysia Maldives Mongolia Myanmar Nepal Oman Pakistan Palestinian territories Philippines More Qatar Russia Saudi Arabia Singapore More Sri Lanka Syria 
Taiwan More Tajikistan
Thailand More Turkey Turkmenistan United Arab Emirates Uzbekistan Vietnam Yemen Further Information:
As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. In light of this, longer transit times should currently be expected for shipments to Cambodia. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time
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- As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. In light of this, longer transit times should currently be expected for shipments to Hong Kong. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time
- For business/contract customers: The DHL Paket International service is available. Please note that an International Transport Cost Surcharge will be applied to each parcel
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- As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. In light of this, longer transit times should currently be expected for shipments to Japan. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time
- For business/contract customers: The DHL Paket International service is available. Please note that an International Transport Cost Surcharge will be applied to each parcel
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As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. In light of this, longer transit times should currently be expected for shipments to Kazakhstan. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time
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Korea (Republic of Korea, South Korea):
- As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. In light of this, longer transit times should currently be expected for shipments to Korea. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time
- For business/contract customers: The DHL Paket International service is available. Please note that an International Transport Cost Surcharge will be applied to each parcel
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As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. In light of this, longer transit times should currently be expected for shipments to the Philippines. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time
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- As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. In light of this, longer transit times should currently be expected for shipments to Singapore. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time
- For business/contract customers: The DHL Paket International service is available. Please note that an International Transport Cost Surcharge will be applied to each parcel
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- As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. In light of this, longer transit times should currently be expected for shipments to Taiwan. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time
- For business/contract customers: The DHL Paket International service is available. Please note that an International Transport Cost Surcharge will be applied to each parcel
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- As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. In light of this, longer transit times should currently be expected for shipments to Thailand. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time
- For business/contract customers: The DHL Paket International service is available. Please note that an International Transport Cost Surcharge will be applied to each parcel
- Australia & Oceania
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Information on possible restrictions on shipping international letter mail, Warenpost items, Päckchen and parcels.
Key
= Items can be sent for all customers and products without restrictions. = Items can be sent in most cases, with potential restrictions for specific products or regions. = Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender. = We apply an International Transport Cost Surcharge to DHL Paket International shipments sent by contract customers/business customers. We have published details in the Business Customer Portal and by letter. Country Status Details American Samoa Australia More Christmas Island Cocos Islands Cook Islands Fiji French Polynesia Guam Heard Island Kiribati Lord Howe Island More Marshall Islands Micronesia Nauru New Caledonia New Zealand More New Zealand outlying islands More Niue Norfolk Island Palau Papua New Guinea Pitcairn Islands Samoa Solomon Islands Tasmania More Tokelau Tonga Tuvalu Vanuatu Wallis and Futuna Further Information:
Transport capacity to Australia is very limited at this time. However, air mail service for letters, small packages (Päckchen), Warenpost items and parcels is in principle available. In light of this, longer transit times should generally be expected for shipments to Australia.
Merchandise shipments for business/contract customers:- The Warenpost and DHL Paket International services are available. Please note that an International Transport Cost Surcharge will be applied to each DHL Paket International parcel.
The restrictions also apply to shipments to Tasmania and Lord Howe Island.
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Transport capacity to New Zealand is very limited at this time. However, air mail service for letters, small packages (Päckchen), Warenpost items and parcels is in principle available. In light of this, longer transit times should generally be expected for shipments to New Zealand.
Merchandise shipments for business/contract customers:
- The Warenpost and DHL Paket International services are available. Please note that an International Transport Cost Surcharge will be applied to each DHL Paket International parcel.
The restrictions also apply to New Zealand's outlying islands.
- The Warenpost and DHL Paket International services are available. Please note that an International Transport Cost Surcharge will be applied to each DHL Paket International parcel.
- Africa
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Information on possible restrictions on shipping international letter mail, Warenpost items, Päckchen and parcels.
Key
= Items can be sent for all customers and products without restrictions. = Items can be sent in most cases, with potential restrictions for specific products or regions. = Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender. = We apply an International Transport Cost Surcharge to DHL Paket International shipments sent by contract customers/business customers. We have published details in the Business Customer Portal and by letter. Country Status Details Algeria More Angola Benin Botswana Burkina Faso Burundi Cameroon Canary Islands Cape Verde Central African Republic Ceuta Chad Comoros, Union of the Congo (Dem. Republic of the Congo) Congo (Republic of the Congo) Djibouti Egypt Equatorial Guinea Eritrea Eswatini Ethiopia Gabon Gambia Ghana Guinea Guinea-Bissau Ivory Coast Kenya Lesotho Liberia Libya Madagascar Malawi Mali Mauritania Mauritius Mayotte Melilla Morocco Mozambique Namibia Niger Nigeria Réunion Rwanda Saint Helena, Ascension and Tristan da Cunha São Tomé and Principe Senegal Seychelles Sierra Leone Somalia South Africa More South Sudan Sudan More Tanzania Togo Tunisia Uganda Western Sahara Zambia Zimbabwe Further Information:
In view of the current geopolitical situation, the available transport capacities for many destinations are substantially reduced. In light of this, longer transit times should currently be expected for shipments to Algeria. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time
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- Items can be sent to South Africa (letters, small packages (Päckchen), Warenpost items and parcels (Paket))
- In view of the current geopolitical situation, the available transport capacities for many destinations are substantially reduced. In light of this, longer transit times should currently be expected for shipments to South Africa. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time
- For business/contract customers: The DHL Paket International service is available. Please note that an International Transport Cost Surcharge will be applied to each parcel
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Sending shipments to Sudan (i.e. letters, small packages, Warenpost International and parcels) is unfortunately not possible at present due to the armed conflicts in the destination country.