Applying the highest security standards, we'll digitalize your physical incoming mail indefinitely or for a specified period and deliver it to your account in the Deutsche Post shop under "Meine Sendungen" (My items) every working day. 

Once a month, we'll put your accumulated original documents in an envelope and send them to you at your receiving address or at any other address specified by you.

With POSTSCAN, your mail will reach you quickly and reliably, no matter where you are, and you don't even have to empty your mailbox. You can read your mail online anywhere and react to important items without delay. 

POSTSCAN is a fee-based service of Deutsche Post.

• There is a one-time fee of EUR 14.99 to set up POSTSCAN. The setup fee includes the first month of use.
• The POSTSCAN monthly subscription costs EUR 14.99 for each month or part of a month. The monthly subscription begins with the second month of use.

To use POSTSCAN, first you need to register under "Postscan" in the Deutsche Post shop because we'll deposit your digital items under "Meine Sendungen" (My items) in your account there. Please expect it to take about 7 days from your order to your first digital delivery since your address still needs to be verified by AdressTAN and then you have to specify your start date. This registration is free of charge. 

POSTSCAN is a service provided exclusively for private customers.

You can find more information about E-POSTSCAN for business customers here.

During the period for which you have ordered POSTSCAN, we'll collect your incoming mail with the receiving address you provided and digitalize all postcards and regular letters before physical delivery and send them as digital messages to your POSTSCAN customer account in the Deutsche Post shop under "Meine Sendungen". 

The items listed below can be scanned and are displayed in the Deutsche Post shop:

• Postcards
• Letter mail in the following formats: ISO (A3, A4, A5, A6, A7, B4, B5, B6, B7)
• Additional services: registered mail (advice of delivery, mailbox delivery)

The following conditions must also be met: 

• Volume: up to 100 sheets per item 
• Document thickness: up to 1.2 mm 
• Paper weight: 30 g/m² to 280 g/m²
• Fasteners: for letter mail with simple fasteners (paper clips and staples)

Items that we can't scan (e. g. catalogs) will be sent without delay directly to your receiving address. 

The following items are not covered by this service and will not be digitalized:

• Small packages and parcels
• Newspapers, magazines and catalogs
• Documents in formal delivery orders
• Books and merchandise items
• Films and DVDs 
• Promotional catalogs
• Express mail 
• PIN or TAN letters
• Items with insufficient postage 
• Returns or reply items (except when using RESPONSEPLUS)
• Cash on delivery items 
• POSTIDENT orders
• Literature for the blind
• Items with a non-delivery notice
• Job application documents
• Other non-scannable items:
  • Documents with bindings, adhesives, seals, grommets and the like
  • Items with non-scannable components such as banknotes, plastic cards and other objects
• Oversize formats (larger than A3) or formats the scanner cannot identify (with multiple folds making them larger than A3)

Items of the types listed above are not accepted for digitalization and are instead sent to the customer according to the agreed conditions.

POSTSCAN can only be ordered for a single individual at the delivery address you provide. Additional household members may place their own POSTSCAN order through their personal account in the Deutsche Post online shop.

For POSTSCAN we use only the delivery address that you:

• Provided when you ordered POSTSCAN in the shop.

• Verified using the AdressTAN sent to you.

Items sent to the delivery address will be scanned at POSTSCAN. The delivery address consists of first name, last name, street, house number, postal code and city. Make sure nobody living at the delivery address has an identical name (first names or multiple first names and last names). Collective forms of address such as "Family" or "John and Mary Smith" may not be used for registration.

Only delivery addresses in Germany are allowed.

Important: Your address cannot change during an active POSTSCAN order. To change your address, you have to enter a new POSTSCAN order for the new address.

A POSTSCAN order allows you to receive your mail digitally and indefinitely wherever you happen to be as long as you have access to your customer account in the Deutsche Post shop. 

Important: We need a certain amount of lead time to set up the service, so we recommend submitting your order at least 7 days before you want to begin receiving digital delivery (e. g. before starting a vacation).

POSTSCAN can also be used during temporary absences like vacations or business trips. To do so, after starting the service you only need to terminate it at the desired date in the Deutsche Post shop.

If you wish to receive your mail items as originals after scanning, you must book the additional option "Zustellung & Lagerdauer" in your customer account. Otherwise, the items will be destroyed after a temporary storage period of 31 days post-scan. You can book the additional option for 1 month, 3 months, or 6 months. During these periods, your mail items will be stored in compliance with data protection regulations by Deutsche Post and then delivered to your desired address in a consolidated envelope.

The default storage duration for your scanned items in your customer account in the Deutsche Post shop is 90 days. If you wish for a longer storage duration for your scans, you can extend it to 180 days or 360 days.

After the scanned mail has been made available digitally for viewing in your customer account or in your email inbox, the items are, by default, destroyed in a data protection-compliant and sustainable manner, unless you have booked storage and subsequent delivery of the originals.

Mail that we are unable to scan is sent directly to your receiving address without delay.

If you have booked a longer storage period and delivery, we will deliver your stored original mail according to the storage period you have selected — after 1 month, after 3 months, or after 6 months — to your receiving address or to an alternative delivery address specified by you.

If the storage period is extended at short notice, this extension also applies immediately to all items already in storage.

If you have not booked the additional option "Zustellung & Lagerdauer," your mail items will be temporarily stored for a period of 31 days after scanning and being made available in your customer account or email inbox. After this period, they will be destroyed in compliance with data protection regulations (according to ISO 21964, Protection Class 3, Security Level 4). The paper will be fully recycled, helping us to close material cycles together. Envelopes will be destroyed without digitization unless an exception applies (see "Leistungsbeschreibung"). If you want your mail items to be stored and then delivered, you need to book the corresponding additional option "Zustellung & Lagerdauer" in your customer account.

You can view your scanned mail in your customer account in the Deutsche Post shop for 90 days. After that, it will be deleted for reasons of data economy. Of course you can download selected letters and store them in a cloud or locally before they get deleted. 

After you terminate a POSTSCAN order, you can still view your scanned mail for 90 days in the Deutsche Post shop. You can delete items yourself at any time.

Of course you can download your scanned mail and store it locally or in your cloud, but in your customer account in the shop it will be permanently deleted after 90 days.

The basic requirement is registering a customer account in the Deutsche Post shop. In order to get access to your digital mail, for legal reasons you need to verify your receiving address first. We'll send you an AdressTAN by mail at the address you provide when registering; you should receive it after about 3 days. Enter this AdressTAN in the POSTSCAN customer account in the Deutsche Post shop to verify your receiving address. Only after completing this step can you choose a starting date for your POSTSCAN order.

Important: Your address cannot change during an active POSTSCAN order. To change your address, you have to enter a new POSTSCAN order for the new address.

POSTSCAN is a service provided exclusively for private customers. You can learn about E-POSTSCAN for business customers here.

Further requirements:

• At least 18 years old
• Receiving address in Germany
• No current redirection order, storage order or P. O. box contract. If a P.O. Box has been previously canceled, POSTSCAN can only be commissioned 3 months after the end of the P.O. Box usage, because during this period, letters addressed to the P.O. Box are still forwarded to the home address free of charge.

For legal reasons, you have to verify your receiving address before you can use the POSTSCAN service.

We use address verification so we can be sure the person living at the specified address is really you and we aren't sending your digital mail to unauthorized third parties.

For address verification, POSTSCAN sends a physical letter with an AdressTAN to you at the address you provided when you placed your order in the Deutsche Post shop. Enter this AdressTAN in the Deutsche Post shop under "Kundenkonto" (Customer account). Now your address is verified and you can order POSTSCAN.

After you complete your registration, your customer account in the Deutsche Post shop will be activated immediately.

You can place your order in the Deutsche Post shop in just a few steps:

• Open the POSTSCAN order page.
• Enter your receiving address. We will digitalize the mail that is sent to this address.
• If you want to, you can provide a different address for the monthly delivery of your scanned original documents.
• Enter your e-mail address so we can notify you about new scans.
• Confirm the powers of attorney for the receiving agent, the authorized representative, and the destruction of undeliverable items.
• Check your shopping cart and your billing address, enter your direct debit information, and finish your order.
• After your order, we'll send you an AdressTAN by mail at the address you provided when registering. Enter this AdressTAN in the POSTSCAN customer account in the Deutsche Post shop to verify your receiving address.
• Then select your desired starting date.

After confirming your starting date, you'll receive a letter from us with your order confirmation.

POSTSCAN orders with a limited duration cannot be booked in advance. However, after the starting date you can terminate your order as of a specified date to arrange for a limited duration.

We need a certain amount of lead time to set up the service.

After you enter your AdressTAN, this lead time amounts to about 4 more days, after which you can specify your starting date.

So we recommend submitting your order at least 7 days before you want to begin receiving digital delivery (e. g. before starting a vacation).

The additional option "Zustellung & Lagerdauer" can be easily added in your POSTSCAN customer account in the Deutsche Post shop. Please note that the modified storage duration generally applies from the next storage duration interval. If you want to change the storage duration for the current interval, a one-time surcharge will be applied.

The additional option "Speicherdauer" can be easily added in your POSTSCAN customer account in the Deutsche Post shop. Please note that the modified storage duration generally applies from the next service period, i.e., billing period. If you want to change the storage duration for the current interval, a one-time surcharge will be applied.

The setup fee is forfeited if the POSTSCAN order is not activated (AdressTAN entered and starting date chosen) within 6 months of the order. According to the terms and conditions, no refund is possible.

Since we need to ensure that you still live at the receiving address you provided, the setup fee is forfeited after 6 months. If you wait to use POSTSCAN until after 6 months have passed, you have to buy it again so that we can verify your receiving address with an AdressTAN again.

According to the terms and conditions, you are obligated to terminate your POSTSCAN order without delay because your combination of name and address doesn't differ from that of your neighbor. That makes it impossible to unambiguously distinguish your mail from your neighbor's mail. 

POSTSCAN can only be used for a single individual at the receiving address specified during registration and verified via AddressTAN. For POSTSCAN, we exclusively use this verified receiving address.

A letter is only opened and digitized if it can be clearly assigned to the registered individual and the verified receiving address. If this clear assignment is not possible, the item will neither be opened nor digitized.

The reason is that POSTSCAN involves opening and digitizing a letter. If it cannot be established with certainty that the item is intended for the registered individual, there is a risk of opening the letter incorrectly and thereby violating postal secrecy.

Items that are not digitized are instead delivered physically through the regular mail process.

Examples of situations in which a clear assignment may not be possible:

1. Different or abbreviated name details

Order details:

"Maximilian Alexander Mustermann"

Address on the letter:

1. "Alexander Mustermann"
2. "M. Mustermann"
3. "Max Mustermann"

Order details:

"Maximilian Mustermann"

Address on the letter:

1. "Maximilian Alexander Mustermann“
2. "Alexander Mustermann“

Such name variations may result in a letter not being clearly assignable to the POSTSCAN order.

Note:

If you have multiple first names, we recommend providing all first names during registration under which senders commonly address you. This can help ensure that your mail is correctly assigned to your POSTSCAN order.

2. Similar but not identical names

Order details:

"Maximilian Mustermann"

Address on the letter:

1. "Martin Mustermann"
2. "Maximilian Muster"
3. "M. Mustermann"

Even if names appear similar or are abbreviated, it cannot be ruled out with certainty that the item is intended for a different person. Therefore, the letter must not be opened if a clear assignment is not possible.

3. Collective forms of address or multiple people on one letter

Order details:

"Maximilian Mustermann"

Address on the letter:

1. "Familie Mustermann"
2. "Eheleute Mustermann"
3. "Herr und Frau Mustermann"
4. "Maximilian und Erika Mustermann"
5. "Maximilian Mustermann und Erika Mustermann"

POSTSCAN applies only to the individual who registered for the service. Collective forms of address or letters addressed jointly to multiple people cannot be clearly assigned to a single POSTSCAN order and are also not permitted during registration.

4. Another person is the actual addressee

Order details:

"Maximilian Mustermann"

Address on the letter:

1. "Peter Beispiel z. Hd. Maximilian Mustermann"
2. "Peter Beispiel c/o Maximilian Mustermann"
3. "Peter Beispiel vertreten durch Maximilian Mustermann"
4. "Peter Beispiel betreut durch Maximilian Mustermann"
5. "An die Erziehungsberechtigten von Tim Beispiel"

In these cases, the person registered for POSTSCAN is not the actual addressee of the item. For example, in “Peter Beispiel, Attn. Maximilian Mustermann,” the letter is addressed to Peter Beispiel. Maximilian Mustermann is mentioned only as additional information. If the POSTSCAN order is registered for Maximilian Mustermann, the item must not be opened.

5. Companies, associations, law firms, or other organizations

Order details:

"Maximilian Mustermann"

Address on the letter:

1. "Muster GmbH"
2. "Muster GmbH z. Hd. Maximilian Mustermann"
3. "RA Beispiel & Partner"
4. "Musikverein Musterstadt c/o Maximilian Mustermann"

POSTSCAN is a service intended exclusively for private customers. Business customers can find the corresponding service, E-POSTSCAN for Business Customers, here.

6. Different address details

Order details:

"Maximilian Mustermann, Musterstraße 2c, 12345 Musterstadt"

Address on the letter:

1. "Maximilian Mustermann, Musterstraße 2, 12345 Musterstadt"
2. "Maximilian Mustermann, Musterstraße 2a, 12345 Musterstadt"
3. "Maximilian Mustermann, Musterweg 11, 12345 Musterstadt"
4. "Maximilian Mustermann, Musterstraße 2c, 12346 Musterstadt"

Even minor differences in the street name, house number, postal code, or city may prevent the item from being clearly assigned to the verified receiving address.

To protect your personal data, we only use e-mail addresses of trusted Deutsche Post AG partners who provide secure data connections. In this case, that's WEB.DE and GMX.DE. If you don't have an account from these providers, you can create one free of charge at WEB.DE or GMX.

The following domains are approved for the forwarding by e-mail service: web.de, gmx.de, gmx.net, gmx.at, gmx.ch, mein.gmx, gmx.com, gmx.li, imail.de, gmx.org, gmx.info, gmx.eu, gmx.biz, gmx.co.uk, gmx.tm, gmx-topmail.de, gmx.fr, gmx.it, gmxpro.de

Check the spam file in your e-mail account. If you don't find it there, request a new verification e-mail.

Yes, you can change your e-mail address in the Deutsche Post online shop under customer account - Postscan. Verification is easy. Simply click on the confirmation link in the e-mail sent to you, and it's done!

Check your customer account in the Deutsche Post online shop under customer account – Postscan to make sure that your e-mail address has been verified and that the correct address was entered. It's also possible that you have not received any mail for us to scan and send to you.

You can request forwarding by e-mail when you order Postscan or activate it later in the Deutsche Post online shop under customer account – Postscan.

You can request deactivation/cancellation in the Deutsche Post online shop under customer account – Postscan. The deactivation process itself, however, may take some time.

The e-mail will be sent as soon as the scanning process has been completed in our scanning center. You will receive the e-mail on a daily basis, provided that you have received mail on that day.

Yes. You can set that up in your WEB.DE or GMX account. Log in to your WEB.DE or GMX account and go to "Einstellungen – Weiterleitung" (settings – forwarding) to have your Postscan e-mails forwarded to another address. Please note, however, that we cannot guarantee the security or protection of your data if you forward the scans to a third-party provider.

No, scans may only be forwarded to one WEB.DE or GMX e-mail address. However, you can forward scanned mail from your WEB.DE or GMX e-mail account to other e-mail addresses.

It takes time for your changes to be processed. Please check in the Deutsche Post online shop under customer account – Postscan to see if the process has been completed. You cannot change your e-mail address before a start date once it's been entered or if you have cancelled the service.

Yes, scanned items sent to you by e-mail can still be viewed in the Deutsche Post online shop. These scans are available in the shop for 90 days and then deleted. If you have deleted your e-mail address, you can still view your scanned mail in the Deutsche Post online shop. Please remember to delete your old e-mail address in the Deutsche Post online shop under Kundenkonto – Postscan.

Personal data may only be collected, processed and used in accordance with the applicable provisions of data protection legislation and for the fulfillment of the Agreement as per Article 6(1)(b) of the General Data Protection Regulation. Data is sent over secure connections. The customer and partners (WEB.DE and GMX) bear responsibility for storing scans forwarded to the e-mail address. For more information on data protection, visit us online at deutschepost.de/datenschutz.

Yes. POSTSCAN digitalizes all kinds of registered mail if it can be scanned (advice of delivery, mailbox delivery) and delivers it in digital form. 

If you have ordered POSTSCAN, we accept registered mail on your behalf because of the power of attorney you granted us as authorized recipient.

If registered mail can't be scanned, we'll send it to your receiving address.

No, unfortunately you can't order POSTSCAN if you have a current redirection order, storage order or P. O. box for the same period and the same address.

Because of the technical complexity of the systems in our facilities, we can't always ensure that you'll receive your mail through the desired channels if orders for different recipient services are placed at the same time, so we have to reject simultaneous use for quality reasons.

If a P.O. Box has been previously canceled, POSTSCAN can only be commissioned 3 months after the end of the P.O. Box usage, because during this period, letters addressed to the P.O. Box are still forwarded to the home address free of charge.

Co-users are currently barred from POSTSCAN. If someone in your household also wants to use POSTSCAN, they have to order separately through their own account in the Deutsche Post shop.

No, unfortunately you can't make multiple simultaneous POSTSCAN orders for the same receiving address.

A maximum of 3 AdressTAN letters is included in the setup fee. If you use them up, you need to place a new POSTSCAN order.

Ordering a new AdressTAN letter from your customer account in the Deutsche Post shop under POSTSCAN (up to three times) is easy and convenient.

You can request a new password online in your user account in the Deutsche Post shop:

1. Under "Anmelden" (Log in) click on "Passwort vergessen?" (Forgot password?).
2. Follow the step-by-step instructions under "Passwort vergessen?" (Forgot password?).
3. Finish by setting a new password.

Now you can log in with your username and the new password.

The SEPA direct debit process is available to our customers as a payment method when they order POSTSCAN. For the continuous use (POSTSCAN monthly subscription) of Postscan, valid direct debit information must be stored in your customer account in the Deutsche Post shop. If no direct debit information is provided in the customer account, this can lead to termination due to non-payment.

• There is a one-time fee of EUR 14.99 to set up POSTSCAN. The setup fee includes the first month of use. The setup fee is charged when POSTSCAN is booked.
• The POSTSCAN monthly subscription costs EUR 14.99 for each month or part of a month. The monthly subscription begins with the second month of use and is billed shortly before this time is reached.

The automatic e-mail notification about the arrival of new scanned mail can be deactivated in your customer account in the Deutsche Post shop under the "Postscan" option. 

Here's how it works:

• Click on "Mein Konto" (My account).
• Click away the yellow check mark under "E-Mail-Benachrichtigung" (E-mail notification) to deactivate, or click the yellow check mark to activate e-mail notification.
• Save your selection.

You can't change your receiving address during an active POSTSCAN order, even if you move before the order expires. You have to cancel the active order and set up a new POSTSCAN order for the new address.

You can change the delivery address for your physical mail in your customer account under "Postscan" at any time.

Deutsche Post stores only the information that is absolutely necessary. During registration the following personal information is stored; without it the Deutsche Post shop can't be used:

• First name and last name
• Address
• User name and password
• E-mail address  

Postal secrecy, data protection and data security are a top priority at Deutsche Post AG. As the customer, you exempt Deutsche Post from its obligation of postal secrecy as far as is necessary to provide the POSTSCAN service, in particular by opening and digitalizing mail. 

For more information about out terms and conditions and about data protection, see https://www.deutschepost.de/postscan/downloads and https://www.deutschepost.de/datenschutz.

Yes. The destruction of the scanned mail items is carried out in compliance with data protection regulations according to ISO 21964, Protection Class 3, Security Level 4. For more information, please refer to our General Terms and Conditions and Privacy Notices at  https://www.deutschepost.de/postscan/downloads and https://www.deutschepost.de/datenschutz.

All items scanned by POSTSCAN receive a digital seal to verify the authenticity of the scans. In the event of destruction of the items, it can be proven that the mail item existed in its original form and was scanned by Deutsche Post using POSTSCAN.

You can terminate your POSTSCAN order in writing with a notice period of 7 days. Use the termination button in your customer account under "Postscan".

• Simply log in to the Deutsche Post shop and navigate to "Mein Konto" (My account):
• Find the "Kündigen" (Terminate) button for online termination.

The termination of your current POSTSCAN order has no effect on your customer account in the Deutsche Post shop. 

The notice period for termination of POSTSCAN orders is 7 days.