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Information on data protection at a glance


Strict data protection standards are an integral part of the Deutsche Post DHL Group’s brand and, like the security of our IT systems, is of the utmost importance for our business. As a global company whose business model entails connecting people and exchanging sensitive data, we believe that we have a special responsibility in this regard.

The following information is intended to give you an overview of how we process your data. Please consult the General Part for information that applies to all of our products and services. For details on data processing, please refer to the section entitled “Products and Services.”

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A) General information

B) Data processing

On our web platforms and apps

Web platforms

By using our websites, you have given your consent to the use of cookies in accordance with Article 6 (1) letter (a) GDPR. If you wish to withdraw your consent, you can use the opt-outs described in the following paragraphs.



Online Franking Post service


Social networks


Data privacy statement on use of the Facebook page


Information about Privacy



Data Protection Information regarding the Use of Deutsche Post’s TikTok Profile

C) Products and services

You can find data protection information on parcel products at

You can find data protection information on E-POST services at

You can find data protection information for POSTIDENT at

You can find data protection information for BRIEFANKÜNDIGUNG at

Domestic and international mail, including additional services, postcards and other mail products (including franking methods and payment procedures)

Redirection and storage services

PO boxes

Further services

a) Online store

b) Processing customer concerns (e.g. customer service, claims management)

c) Video monitoring at retail outlets

d) Reporting phishing activities

Updated: 03/09/2023