Frequently asked questions

Product

What is PREMIUMADRESS?

PREMIUMADRESS is an address maintenance service. Based on your mailings, the check by the mail carrier, and the comparison with our databases, PREMIUMADRESS continuously supplies up-to-date and corrected address data. Should your mailings be non-deliverable, you will be notified accordingly. A distinction is made between non-delivery information, relocation, and incorrect addresses.

You will normally receive the up-to-date address and non- deliverability information within 1 - 2 days after the attempted delivery so that you can re-deliver the item promptly.

You can download the address and non- deliverability information either in your secure customer area at www.premiumadress.de, have it transferred via SFTP, or receive it as a printed list on request.

Which item types can PREMIUMADRESS be used for?

You can use PREMIUMADRESS for DIALOGPOST, letter mail, and press products.

Is PREMIUMADRESS a contractual product?

Yes. The information listed in the agreement includes master data needed for setting up your access to our PREMIUMADRESS online service.

Using the access data for your secure customer area, you can download your address information from there.

From which sources is the address information compiled?
  1. Deutsche Post mail carriers check whether mail items can be delivered.
  2. Cross-check with the redirection and deceased persons databases.
  3. Comparison with the non-delivery database (optional)
  4. New address from the address verification service (optional)
What types of information does the redirection database contain?

The database contains the current (valid) redirection requests for private individuals and companies.

What does the address verification service entail?

If the addresses of undeliverable items cannot be updated on the basis of a request for mail redirection, searches are conducted in numerous relocation and address databases. In many cases, it is possible to find the current address.

Where do the entries in the deceased persons database come from?

The database contains all those known to have died from the postal reference file, which is compiled in cooperation with the German Federal Undertakers Association (Bundesverband des Deutschen Bestattungsgewerbes) or other cooperation partners (internal address check, redirection requests).

What is a cross-check with the undeliverable mail items database?

We notify you whether addressees could not be identified, whether they refused acceptance, whether the mail item was not collected, or whether the addressee is deceased.

How much does PREMIUMADRESS cost?

You pay for each piece of address information supplied.* In other words, the better the quality of your addresses, the lower your costs. Which of the 7 product variants you go for has no impact on the price.

* With the printed address list, you pay an additional EUR 0.90 for printing and delivery for each set of 40 addresses or part there of. 

Non-delivery information, information on deceased recipients, and address corrections for the “letter mail” item type in connection with the PREMIUMADRESS Basis and Report product variants are free of charge (non-deliverable mail items will be destroyed).

Non-delivery information € 0.28
Address correction € 0.28
Non-delivery information with database confirmation € 0.50
Information about deceased recipients € 0.75
Relocation address/information € 1.15
New address from the address verification service € 4.90

All prices are exclusive of VAT at the statutory rate.

Shipping preparation and data matrix code

What data matrix codes are there?

The PREMIUMADRESS data matrix code is created depending on the respective franking type, e.g. IT franking data matrix code, PREMIUMADRESS data matrix code (for DIALOGPOST, franking impression by the sender, canceling by the sender, PLUSBRIEF, stamp, Franking Service, Internetmarke stamp), FRANKIT data matrix code, and Pressepost data matrix code. PREMIUMADRESS has been integrated into these data matrix codes. PREMIUMADRESS Label provides a simplified solution. However, since it is not created for each individual item, it does not support the full flexibility of the PREMIUMADRESS service.

What is PREMIUMADRESS Label?

For customers who do not wish to use any software, we have developed PREMIUMADRESS Label with an integrated data matrix code. This lets you create your PREMIUMADRESS information easily online and you can use it straight away. PREMIUMADRESS Label is particularly suitable for small mail volumes where you do not require customer-specific information in the data matrix code or the full flexibility of PREMIUMADRESS.

How can the data matrix code be produced?

DIALOGPOST and letter mail items with PREMIUMADRESS can be produced using DIALOGPOST MANAGER. For Pressesendung items, MANAGER PRESSE DISTRIBUTION software is available. The conventional IT franking software solutions also support PREMIUMADRESS and FRANKIT. Furthermore, there are various software solution providers that support the data matrix code.
Information on this is available from the PREMIUMADRESS service team (e -mail: serviceteam@premiumadress.de) ) or from the specialist IT franking consultant. You can find your local specialist consultant at: www.deutschepost.de/dv-freimachung.

PREMIUMADRESS Label is a simplified solution with which you can create the data matrix code online without any additional software.

Data provision

How is corrected and new data returned?

Our customers can always download the data packages using the PREMIUMADRESS online service. In addition, data can be transmitted via SFTP. For data formats, there is a choice of CSV, XML TXT, XLS, or PDF. If desired, we also send our customers their address information as a printed list.

How do I find out whether new address data is available to me?

If required, we notify you automatically by e-mail as soon as new address data is available to be downloaded.

What do I have to do to receive the address information as "printed address lists"?

When the contract is being drawn up, the appropriate option can be selected. A subsequent order can be placed via the online service by selecting a PREMIUMADRESS ID in the menu of the same name. You can select the “Zusendung von Adresslisten (täglich/wöchentlich)” (Delivery of address lists (daily/weekly)) under the “Zusätzliche Services” (Additional services) menu item. The change will apply to all future data deliveries.

Which address information is mapped in the printed address list?

The address list focuses on the presentation of the mail item address, any changes, and the new address according to the redirection request or to the address verification service. The list is provided daily or weekly in the form of a letter mail item.

Here you can see an example.

Online-Service

What does the online service provide?

As a registered customer, you can log into www.premiumaddress.de and use the online service. This application lets you transfer your PREMIUMADRESS information to your own computer, research data records and bills, and create PREMIUMADRESS IDs to manage your mailings and returns handling.

Find out more on the online service in the How-to-Video.

Is there a chance to have a no-obligation look at the PREMIUMADRESS online service before concluding the contract?

The How-to-Video provides for an initial visual impression of the possibilities and the use of the online service.

How can I obtain access to the online service?

The access rights are set up either upon conclusion of a contract or following the creation of a new user profile in the online service. The access data is provided by e-mail.

I no longer have the access data for the online service. What can I do?

If you no longer know your user ID or password, you can go to “Benutzer oder Passwort vergessen” (Forgotten User ID or Password?) on the login page of the online service to request your user ID or a password link to issue a new password.

What technical parameters does the use of the online service require?

The PREMIUMADRESS online service is supported by all common internet browsers (Mozilla Firefox, Internet Explorer, Google Chrome, Opera and Safari).

Websites are displayed best in Firefox - the PREMIUMADRESS application has been optimized for this browser.

For security and performance reasons, it is recommended that you always use the latest version of your browser.