Data protection in the Renten Service

We process personal data belonging to you in connection with the payment of your pension. The responsible handling of your data is determined by the provisions of the German Social Security Codes (including SGB I, VI, VII, X), the German Federal Data Privacy Act and the European General Data Protection Regulation. Deutsche Post AG's Renten Service branch is responsible for security during the processing of your personal data. 

Should you have any questions or general comments regarding data protection at Renten Service, please contact:


Address: Deutsche Post AG, NL Renten Service, Datenschutzkoordinator, Eupener Str. 80, 50933 Köln

The data protection officer at Deutsche Post AG can be reached at: Deutsche Post AG, Die Datenschutzbeauftragte, 53250 Bonn,


1. Which of your data do we process?
We process data that we need to pay out your pension and complete the associated tasks:
master and contact data (such as name and address), pension data (such as amount of pension, Postrentennummer/insurance policy number) and bank account, etc.

2. Why do we process your data and what is the legal basis for this?
Our mandate for payment of monetary benefits and the associated tasks is regulated in the German Social Security Codes (section 119 f. SGB VI and section 99 SGB VII). Responsible handling of your personal data during execution of these tasks is required in accordance with the regulations stipulated in the German Social Security Codes (including SGB I, VI, VII, X), the German Federal Data Protection Act (Bundesdatenschutzgesetz) and the European Union's General Data Protection Regulation (GDPR). Your data will be used exclusively for the tasks we carry out as mentioned above.

3. How long will your data be retained?
We store your data for as long as required for the intended purpose of the processing, or as long as we are legally required to do so.
In Germany, information that provides the basis for payments to you (such as pension payments) must be stored for a period of ten years after payment.

4. What rights do you have?
You have the right to request information regarding the data stored in relation to you. If you wish to do so, contact the address provided above for Deutsche Post AG, Renten Service Branch. If the data is incorrect or you believe it is no longer needed because the intended purpose is no longer given, you have the right to request correction or deletion of the data or that processing of it be restricted. You also have the right to complain to the supervisory authority.

You can reach the supervisory authority at:

Der Bundesbeauftragte für den Datenschutz und die Informationsfreiheit, Graurheindorfer Straße 153, 53117 Bonn

5. Changes to this information
If the content of this information changes, we will provide you with the new version on our website

More detailed data privacy information and notices regarding your rights can be found at