Masthead

Company name:
Deutsche Post AG

Represented by the Board of Management:
Dr. Frank Appel, Chairman
Ken Allen
Oscar de Bok
Melanie Kreis
Dr. Tobias Meyer
Dr. Thomas Ogilvie
John Pearson
Tim Scharwath

Chairman of the Supervisory Board:
Dr Nikolaus von Bomhard

Commercial register:
Registry Court Bonn HRB 6792

VAT identification number:
DE 169838187

Address:
Charles-de-Gaulle-Str. 20
53113 Bonn Germany
Phone: +49 228 182-0
e-mail: impressum.brief[at]deutschepost.de

or use our contact forms

Regulatory authority pursuant to section 5, paragraph 1, item 3 of the Telemediengesetz (German telemedia act) for the conveyance of letters weighing up to 1,000g:

Bundesnetzagentur für Elektrizität, Gas, Telekommunikation, Post und Eisenbahnen (BNetzA)
Tulpenfeld 4
53113 Bonn
Germany
Phone: +49 228 14-0

Website:
www.deutschepost.de

 

Objection/ dispute resolution

The European Commission provides a platform (http://ec.europa.eu/consumers/odr) for reaching out-of-court settlements. This gives consumers the opportunity to settle disputes relating to their online orders without involving a court.

General Information according to § 36 of the German Law about alternative dispute resolution (VSBG):
In the event that consumers call upon the consumer arbitration board of the Federal Financial Supervisory Authority to settle disputes regarding rights and obligations in the event of loss, theft or damage to shipments or the infringement of their own rights to which they are entitled on the basis of a statutory order pursuant to Section 18 of the Postal Act (PostG), Deutsche Post AG is obliged to participate in a dispute resolution process according to VSBG.

Prerequisite for calling the consumer arbitration board is a previous unsuccessful attempt to settle the dispute between the consumer and Deutsche Post AG themselves.

The responsible consumer arbitration board is the 

Schlichtungsstelle Post (Referat 318)
Bundesnetzagentur für Elektrizität, Gas, Telekommunikation, Post und Eisenbahnen
Tulpenfeld 4
53113 Bonn
www.bundesnetzagentur.de/post-schlichtungsstelle

In all other aspects Deutsche Post AG will not participate in any dispute resolution process according to the VSBG.