Deutsche Post Renten Service

How to reach the Renten Service:
With the contact form

If you are located in Germany, we will be glad to answer your questions over the phone:

Phone: 0221 5692-444
Fax: 0221 5692-776
Monday to Friday: 7 am - 6 pm

Please use the following address for written correspondence regarding domestic payments:
Deutsche Post AG
Renten Service Branch
13497 Berlin

If you are located outside of Germany, we are available to help you under the following numbers:

Renten Service INTERNATIONAL is available at:
Phone: +49 221 5692-777
Fax: +49 221 5692-778
Monday to Thursday: 8 am - 6 pm
Friday: 8 am - 5 pm

Please use the following address for written correspondence regarding international payments:
Deutsche Post AG
Renten Service Branch
13496 Berlin

If you have questions regarding pension payments from Austria, we are available to help at the following number:

Renten Service INTERNATIONAL for Austrian pension payments is available at:
Phone: +49 711 36533560
Monday to Thursday: 8 am - 6 pm
Friday: 8 am - 4:30 pm

Please use the following address for written correspondence regarding benefits from Austria:
Deutsche Post AG
Renten Service Branch
Wiener Str. 43
70469 Stuttgart

If you need to request to have your Austrian pension deposited directly to your bank account, please send an email with your request to the following e-mail address.
Please be sure to include your address in the e-mail.

Pensionen.Weltweit@deutschepost.de

Unfortunately, questions from Germany cannot be answered at this number.