Deutsche Post Pension Service

How to contact the Pension Service:
Using the contact form

We will be happy to answer any telephone enquiries from within Germany on:
Tel.: 0180 6 124578*
Fax: 0221 5692776
Monday to Friday 7:00 AM to 6:00 PM

*€0.20 per call from a German landline; no more than €0.60 per call from a German mobile network

Please direct any written enquiries relating to domestic payments to the following address:
Deutsche Post AG
Niederlassung Renten Service
13497 Berlin

Please contact the following numbers for assistance with enquiries from abroad:

Renten Service INTERNATIONAL can be contacted on:
Tel.: +49 221 5692777
Fax: +49 221 5692778
Monday to Thursday: 8:00 AM to 6:00 PM
Fridays: 8:00 AM to 5:00 PM

Please direct any written enquiries relating to international payments to the following address:
Deutsche Post AG
Niederlassung Renten Service
13496 Berlin, Germany

Please contact the following number for assistance with enquiries from Austria:

For matters relating to Austrian pension payments, please contact Renten Service INTERNATIONAL on:
Tel.: +49 711 36533560
Monday to Thursday: 8:00 AM to 6:00 PM
Fridays: 8:00 AM to 4:30 PM

Please direct any written enquiries relating to services in Austria to the following address:
Deutsche Post AG
Niederlassung Renten Service
Wiener Str. 43
70469 Stuttgart, Germany

Should you wish to arrange for the direct payment of your Austrian pension to your bank account, please submit your request to the following e-mail address.
Please ensure that you include your address in the e-mail.

Pensionen.Weltweit@deutschepost.de

Unfortunately, these numbers are unable to handle enquiries from within Germany.

Visit us at one of our offices:

Renten Service - Enquiries Office Berlin
Wittestr. 30
Top Tegel Haus B
13509 Berlin, Germany

Opening hours:
Monday to Wednesday: 8:00 AM to 3:30 PM
Thursdays: 8:00 AM to 6:00 PM
Fridays: 8:00 AM to 2:00 PM



Renten Service - Enquiries Office Cologne
Eupener Str. 80
50933 Köln, Germany

Opening hours:
Monday to Wednesday: 8:00 AM to 3:30 PM
Thursdays: 8:00 AM to 6:00 PM
Fridays: 8:00 AM to 2:00 PM



Renten Service - Enquiries Office Leipzig
Room 3284 (3rd floor)
Rohrteichstr. 18
04347 Leipzig, Germany

Opening hours:
Monday to Wednesday: 8:00 AM to 3:30 PM
Thursdays: 8:00 AM to 6:00 PM
Fridays: 8:00 AM to 2:00 PM



Renten Service - Enquiries Office Stuttgart
Room 1.103 (1st floor)
Wiener Str. 43
70469 Stuttgart (Feuerbach), Germany

Opening hours:
Monday to Wednesday: 8:00 AM to 3:30 PM
Thursdays: 8:00 AM to 6:00 PM
Fridays: 8:00 AM to 2:00 PM