Your inquiry | Customer Service Deutsche Post

Your Inquiry

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Please note:

We are currently receiving a high volume of inquiries and there may be delays in processing your request in some cases. We kindly ask for your patience in this matter.

Please be sure to include your full address if you have a concern about a shipment.

Fields marked with a * are mandatory.

I am ...

... sender or recipient of the shipment?*

Sender

Recipient

Neither, it's not about a specific item

Data of Sender

Company

First name*

Last name*

Street / P.O. Box*

Address (additional)

Postal code*

City*

Country*

Email*

Phone (Mobile)

Data of Recipient

Company

First name*

Last name*

Street / P.O. Box*

Address (additional)

Postal code*

City*

Country*

Phone (Mobile)

Data of Recipient

Company

First name*

Last name*

Street / P.O. Box*

Address (additional)

Postal code*

City*

Country*

Email*

Phone (Mobile)

Data of Sender

Company

First name*

Last name*

Street / P.O. Box*

Address (additional)

Postal code*

City*

Country*

Phone (Mobile)

Your data

Company

First name*

Last name*

Street / P.O. Box*

Address (additional)

Postal code*

City*

Country*

Email*

Phone (Mobile)

Details of shipment

Shipment number*

Posting zip code

Place of posting

Posting date *

Destination country*

Details of shipment

Shipment number*

Additional Information

Do you have any additional information you would like to provide?

Would you like to upload an attachment (e.g. proof of delivery with tracking number, photo of the contents, if available)?

Yes

Select file * Upload

Note: Maximum file size: 4 MB; acceptable file formats: PDF, JPG, PNG

*Pflichtfeld, d.h. erforderlich zur Vertragserfüllung, Rechtsgrundlage ist Art. 6 Abs. 1 lit. b DSGVO. Andere Angaben sind freiwillig, Rechtsgrundlage ist Ihre Einwilligung nach Art. 6 Abs. 1 lit. a DSGVO.