POSTIDENT via video chat

The video chat POSTIDENT process allows your customers to verify their identities online via their computer or app quickly and easily with a call centre agent. This process is compliant with the Money Laundering Act. 

This is how the online video identification works

Schritt 1

Start the identity verification process on your website

Transfer customers from your website to the identity verification process on the POSTIDENT portal.

Schritt 2

Select POSTIDENT via video chat

Input personal data and select the identity document to be provided

Schritt 3

Video chat

With the help of a webcam, a call centre agent will use the Video-Ident procedure to securely check the identifying data and take photos of the customer.

Schritt 4

Provision of identifying data

By entering an SMS TAN, the identity verification process is confirmed and completed.

POSTIDENT via video chat at a glance

  • Seamless online applications
  • Can be done at any time and from anywhere via PC or app
  • Our call centre agents can be reached daily from 8:00 am to 10:00 pm.
  • The video identification with POSTIDENT takes only a few minutes
  • Immediate electronic delivery of identifying data

Amazing! POSTIDENT via video chat wins the German leading CCV Quality Award

Video chat identification using a Web Browser

Customer prerequisites to using this process:

  • Microphoe
  • Web cam
  • Mobile phone for TAN reception
  • Browser capable of real-time web-based communication
  • ID (passport or identity card) with hologram

Video chat identification on Smartphones / Tablet Devices

Customer prerequisites to using this process:

  • Smart phone with iOS or Android
  • POSTIDENT by video chat app
  • Stable Internet connection
  • ID (passport or identity card) with hologram

With the POSTIDENT app, your customers can now conveniently and easily identify themselves to a call centre agent from home or on the road in just a few minutes.

Our Video-Ident procedure is secure and meets the legal requirements for identify verification. It takes just three easy steps that can be completed in no more than five minutes:

  1. In the POSTIDENT portal, your customer selects identity verification via the POSTIDENT app and will then receive a transaction number.
  2. Your customer downloads the POSTIDENT app and enters the transaction number.
  3. Your customer will then be guided through the identity verification process by a call center agent.

our customer can easily download the POSTIDENT app from the App Store or Play Store.

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