Data Protection

As of: June 28, 2013
We at Deutsche Post AG (hereinafter called 'Deutsche Post') are pleased that you have chosen to visit our website and are interested in our company, products and services. Protecting your personal data while it is being handled throughout the entire business procedure is important to us and we want you to feel safe while visiting our website.

We explain below which information Deutsche Post collects when you visit our website and how this information is used.

Personal data consists of individual pieces of information relating to personal or material circumstances of an identified or identifiable natural person. This includes information such as your correct name, your address, your telephone number and your date of birth. Information which is not directly linked to your true identity, such as bookmarked websites or the number of users of a website, is not considered personal data. Collection and processing of personal data.

Collection and processing of personal data

When you visit our website, the traffic data of the requesting computer, the web pages you visit on our site, the date and the duration of the visit, the data identifying the type of browser and operating system used, and the website from which you visit us are temporarily stored by default by our web servers for the purpose of system security. Personal details above and beyond this, such as your name, your address, telephone number or e-mail address, are not recorded, unless you provide this information voluntarily, such as when you wish to register, take part in a survey or a contest, transact a contract or request information.

Use and disclosure of personal data

We use the personal data you have provided us solely for the technical administration of our webpages and to respond to your wishes and requests which generally means processing a contract you have with us or replying to a query you may have.

We use this data for product-related surveys and marketing purposes only when you have granted your prior consent or when you have ‒ when this option is provided for by law ‒ not given notice that you oppose this.

Deutsche Post does not share, sell or otherwise disseminate your personal data to third parties, unless this is necessary for the performance of the contract or unless you have given express consent for this. For instance, it may be necessary to pass on your address and order data to our suppliers when you order products.

Information from the Group

Deutsche Post DHL companies would like to contact you to inform you about special offers and other news about our products and services. When you register on our websites, we ask you to indicate whether you wish to receive direct advertising from us. Being a Deutsche Post customer, you will naturally continue to receive necessary information regarding important changes regarding existing contracts (such as rate changes).

Use of web tracking

We use tracking software to determine the frequency of use and number of users of our website. We do not use this software to collect personal data or IP addresses. This data is used solely in an anonymized, aggregated form for statistical and website development purposes.

Use of cookies

Cookies are small files that enable us to store on your PC specific information related to you  while you visit one of our websites. Cookies help us to ascertain how frequently our Internet pages are accessed and the number of users visiting our pages. They also help us design our offers to be as convenient and efficient as possible for you.

Firstly, we use what are called 'session cookies' which are stored only for the duration of your visit to one of our Internet pages. Secondly, we use 'persistent cookies' for retaining information about visitors who repeatedly access one of our Internet pages. Cookies enable us to offer you optimal user guidance. They also enable us to 'recognize' you and thus be able to provide you maximum diversity and new content when you return to our website. The content of persistent cookies is limited to an identification number. Your name, IP address and similar information are not recorded. We do not create an individual profile of your online activities.  

It is also possible to use our website without cookies. You can set your browser to reject cookies, restrict their use to certain websites or have it notify you whenever a cookie is sent. You can also delete cookies on the hard drive on your PC at any time (directory: Cookies). Please note however that this can result in restrictions in the display of the page and in restricted user guidance. 

List and description of the cookies we use

Type of cookie Name Purpose
Authentication cookie JESSIONID This cookie is used to authenticate the session. JESSIONID is a randomly generated value which the server uses to unambiguously identify the user's session.
Form cookie PA_JESSIONID This cookie is used by our FGEN form generator. When multistage forms are used, the values are cached here. This cookie is deleted when the form has been completed and closed. PA_JESSIONID is a randomly generated value which the server uses to unambiguously identify the user's session.
Web tracking cookie Adobe SiteCatalyst s_cc JavaScript code sets and reads this cookie to determine whether cookies have been activated. This cookie is a session cookie and expires when the browser is closed.
Web tracking cookie Adobe SiteCatalyst s_sq  This cookie collects information in anonymous form regarding the links the user clicks on. This is done to find out which links are used and which are not used, with the aim of improving the website. This cookie is a session cookie and expires when the browser is closed.
Web tracking cookie Adobe SiteCatalyst S_vi This cookie is used to recognize a repeat visitor as being one and the same visitor and to collect information regarding how our website is used. We continually improve our website and provide users more customized content on the basis of this information. This cookie collects the above information in anonymous form (individual visitor ID, time and date stamp). This is a persistent cookie. This is a persistent cookie and has a lifetime of two years.
nugg.add cookies                  
d, dp, ci identifies, on the basis of socio-demographic attributes and product interests, relevant target groups for advertising. Only statistical patterns from the use of online advertising and editorial content are processed. The d cookie, like the dp cookie, is used for target group analysis purposes and contains the number of page hits in various thematic areas. The ci cookie is used to record how often you are shown a particular advertisement. These cookies contain only general information about your Internet use and have a lifetime of 26 weeks.

It is also possible to use our products and services without cookies. As a rule, the settings on the browser you are using can be set to deactivate the storage of cookies or restrict the use of cookies to specified websites. Browsers can be set so that the user is notified when cookies are sent. You can also delete cookies from your hard drive at any time (directory: Cookies). Please note however that when you do this that page display and user guidance may be restricted.

The following page offers more detailed information about cookies, such as how to determine which cookies have been set on your computer, and how to manage and delete them:

All about cookies

Further EU-specific recommendations regarding cookies and the various opt-out options available to you can be found on the following page:       
Your options in the WEB    
In the event that web tracking (web tracking cookies) via Adobe SiteCatalyst is to be disabled as a rule, the following website provides information:  
Opting OUT of Adobe SiteCatalyst tracking
If you want to turn off some or all of the advertising cookies set on your computer, the following website can be of help:     
Network Advertising Imitative (NAI)

This website uses AG ( technology to measure data for managing advertising. For this, saves information regarding the frequency with which you use various website topics in cookies. These cookies are stored on the browser of your device (PC, laptop, smart phone, etc.) for a maximum of 26 weeks.'s technology may also utilize broad information on your use of other websites in order to roughly infer what advertising might interest you the most.

If you are interested in having advertising that reflects your interests displayed on Internet pages you can grant your consent (opt in) to the topic-based analysis of your usage patterns. When you issue your consent, this opt-in cookie will also be stored in the browser on your terminal. The cookie will be retained on your terminal for one year. In the event that has already stored information in cookies that had previously been placed on the browser on your terminal, the setting of an opt-in cookie will have the following effect: As a result of your consent, the lifetime of the cookie that had already placed on your browser of the terminal will be extended to a total of one year (starting from the date on which the cookie was set). Therefore, the information stored in the cookies prior to your opt-in will be retained following your consent and subsequently deleted upon expiration of the lifetime of the cookies, in other words, at the end of a maximum of one year.

You have the right to stop at any time through the use of an opt-out the recording of measurement data by the system,. You can also revoke at any time consent you granted in the past, with effect for the future. Opt-outs are also stored in a cookie on the browser on your terminal. Opt-outs have a ten-year life. They are named 'nuggstopp' and are set by

Further information regarding data security at is available on the Internet at where you can see on the Topic Monitor how your interests are assessed based on your surfing behavior to date.

I do not want to analyze by topic my surfing behavior on Internet sites. This objection will be stored in a cookie on my browser and has a lifetime of 10 years (opt-out).

I want to continue having advertising displayed that is relevant to me and consent to the topic-based analysis of my surfing behavior by This consent is limited to a period of one year (opt-in).

The user shall ensure that the relevant cookie is not deleted on his/her browser as long as he/she wishes the opt-out to remain in effect. This opt-out will be stored in a cookie with the name nuggstopp.


Deutsche Post takes all of the necessary technical and organizational security measures to protect your personal data from being lost or misused. For instance, your data is stored in a secure operating environment which is not accessible to the public. In certain cases, your personal data is encrypted by Secure Socket Layer technology (SSL) during transmission. This means that an approved encryption procedure is used for communication between your computer and the Deutsche Post servers when your browser supports SSL.

Should you wish to contact Deutsche Post by e-mail, please note that the confidentiality of the information sent cannot be guaranteed. The contents of e-mail messages can be read by third parties. We therefore recommend that you send us confidential information only by regular mail.

Right of access to one's personal data

Upon written request, we will provide you information regarding the personal data (such as name and address) we have regarding you.

DPDHL Data Privacy Policy

The DPDHL Data Privacy Policy governs the Group-wide standards for data processing with a special focus on third-country transfers - transfers of personal data to countries outside the EU which do not have an adequate level of data protection. If you are interested in learning more about the DPDHL Data Privacy Policy, please click on the following link:
Download DPDHL Data Privacy Policy (summary) (PDF, 141 KB)


If you have any questions regarding the processing of your personal data, please contact the DHL Data Protection Officer. The Data Protection team is also available to help with information requests, take suggestions and handle complaints.

Data Protection Officer for Deutsche Post AG

Gabriela Krader, LL.M
Deutsche Post AG
53250 Bonn