Current information on the coronavirus

PRIVATE CUSTOMERS

Are letters and parcels still being delivered within Germany or are there restrictions?

Parcel volumes remain at a high level. In isolated cases, this can give rise to transit-time delays.
We ask for your patience and apologize for any inconvenience in such cases.

There are no restrictions regarding the delivery of letters within Germany or our range of services in retail outlets and DHL Paketshops.

When receiving a mail item or parcel, is it possible to contract the virus via the pen or hand-scanner if an infected person has handled these?

According to the expert statements familiar to us, the risk of Covid-19 spreading via contact with objects such as parcels is unknown. Only in a few cases so far has infection with the coronavirus via contact with objects been suspected. This also applies to items originating in regions where cases of infection had been reported.

For customers nevertheless concerned about the risk of infection when receiving parcels, we recommend contacting DHL to specify a preferred location where our deliverer can drop-off your parcels (www.dhl.de/wunschort).

What measures have you implemented to avoid contact during delivery?

Our objective is to protect our delivery personnel and customers from infection as much as possible.

We have therefore decided to change our delivery processes until further notice:

• For items requiring a signature, such as registered items or parcels, we generally waive the requirement for customers to sign upon receipt. Instead, our deliverers will document successful delivery with their own signature.
• As before, the deliverer will ring the doorbell and only then confirm delivery of the item.
• This minimizes both the personal contact as well as the need for customers to handle the scanner and pen.
• Alternatively, delivery of certain shipments must be documented by means of your signature on the item – next to the shipment number. Our deliverer will then photograph your signature on the shipment using the hand-held scanner.

To arrange contactless receipt of your parcels we ask that you contact DHL to specify a preferred location: www.dhl.de/wunschort

Are "cash-on-delivery (COD) items" or items with ID check, items with customs duties and personal delivery no longer delivered to the front door?

In order to protect delivery personnel and recipients, there will be no delivery attempt for COD items, items with additional charges, or with IdentCheck, the identity verification service (for DHL Parcel), at this time.

Effective immediately, these items will be brought directly to the retail outlet and must be picked up by the recipient or a person authorized by the recipient (exception: parcels with "ID Check" must be picked up by the recipient in person; no proxy option available).

The retail outlets provide better protection for employees and customers and allow for cashless payments. This applies to both payment orders and items shipped from abroad with customs duties due.

How can I send and receive mail items and parcels while avoiding contact?

Options for receiving items

Drop-off location: Specify a preferred location on your property where our deliverer can drop-off your parcels.

Packstation: Have your items sent to a Packstation (parcel locker) near you. Please note that you must be a registered Packstation user to take advantage of this service. Use of our Packstations is free of charge.
Is your parcel already in transit? Redirect it now.

 

Shipping

To avoid contact as much as possible, you can order physical letter stamps, Internetmarke stamps (online postage that you print out yourself), and parcel stamps online (shop.deutschepost.de)^*. Using DHL’s online franking service, customers can also purchase and print their own parcel stamps from home (dhl.de/online-frankieren). 

Pre-franked parcels can also be sent using our Packstations, with no registration required. To find your closest Packstation visit Postfinder

More information at www.dhl.de/kontaktlos

^* Buy your postage online and have it shipped to your door for free until further notice

Is there anything I should know about using PO box at this time?

Please continue to make sure your box is emptied at least every 7 days. If this is not possible, e.g. due to quarantine or health reasons, your items will remain in your PO box.
In the event that your PO box is too full to accommodate any further items, we will be obliged to request that it is emptied. In line with standard procedure, you will be informed in writing in such cases and requested to empty your PO box as soon as possible in order to ensure our internal operational processes can continue without disruption. We appreciate your understanding in this matter.

Can delays be expected for merchandise items being shipped from China to Germany?

The COVID-19 pandemic has caused many flight connections to be canceled, which in turn has sharply reduced transport capacities between China and Germany in comparison with pre-corona levels. This has also impacted goods from China, e.g., items ordered online and sent by mail for delivery in Germany by Deutsche Post DHL.

Delays of several weeks are unfortunately possible between the dispatch of merchandise by the seller in China and arrival of the item in Germany - even though the transit time information published online may state otherwise (e.g. in web shops).

How can COVID-19 tests be sent with Deutsche Post?

Coronavirus tests (contents: samples taken from people or animals) can be sent as Groß/Maxibrief items (large/maxi letters) within Germany. As such, they can be posted in mailboxes. In the event proof of posting is required, this can be arranged in conjunction with additional services, such as Einschreiben Einwurf (registered mail for mailbox delivery).

In accordance with the requirements set out by the Robert Koch Institut (RKI), such items must be labeled as medical test specimens with the UN 3373 diamond and the text “BIOLOGISCHER STOFF, KATEGORIE B; BIOLOGICAL SUBSTANCE, CATEGORY B” (see below). It is important that such shipments are rigid and box-shaped; envelopes and similar are not permitted. 

Further information can be found under “Regulations for the Carriage of Dangerous Goods, Part 1A” (https://www.deutschepost.de/de/g/gefahrgut-versenden.html; Brief National).

RETAIL OUTLETS AND DHL PAKETSHOPS

Will retail outlets keep the usual opening hours?

For personnel or organizational reasons, the opening hours of individual branches and DHL Paketshops may unfortunately sometimes change at short notice. We apologize for any inconvenience this may cause. We will provide you with up-to-date information regarding possible alternative locations and opening/closing times on the internet via the location finder and on the move via the Post Mobil and DHL apps.  

BUSINESS CUSTOMERS

Are there currently any restrictions to PO box, storage, forwarding, rerouting or bulk recipient postcode services?

To date, there are no major restrictions to our services in Germany.

As a result, there are currently no changes to our PO box, storage and forwarding services, or to our rerouting or bulk recipient postcode services.

• Due to lack of storage capacity, businesses must continue to empty their PO boxes regularly (at least every 7 days). We apologize for any inconvenience.
• If you have been forced to close your locations, you can set up temporary mail forwarding via Deutsche Post’s online shop (“Nachsendeauftrag wegen vorübergehender Abwesenheit”) to redirect mail from your PO box address to a new address. This new target address cannot be the same as the street address on file with your PO box.
• As before, you will be informed in writing in a timely manner should we be forced to temporarily close your PO box facility. During such a closure, items will be sent to your street address. Please excuse any delays in service during this time.

Additional information on rerouting and bulk recipient postcode services:

• Please ensure that your mail is picked up on a daily basis. Please understand that limited storage capacity and resources prevent us from being able to store large amounts of mail at our sites over extended periods of time.
• Rerouting of your daily mail (“manual rerouting”) is possible to the extent our capacity allows, as long as a bulk recipient postcode (GEPLZ) and/or PO box are available at both original target address and in the target region. Lead time for this usually 3-4 business days.
  

INTERNATIONAL MAIL AND PARCEL SERVICES

Are there any restrictions to international mail and parcel services?

International items may be subject to delays due to the COVID-19 pandemic. These may be caused by changes in transport procedures (e.g. border controls), changes in international transport (e.g. cancellation of previously used flight connections) and/or changes in delivery procedures in the destination country (e.g. quarantine or other protective measures).

If you plan to send items to international destinations, please consult this site for information on possible restrictions. We are updating the site regularly.

Current information on delivery to business addresses outside Germany:

Official administrative measures (e.g. the closure of businesses by official order) may lead to problems with the delivery of items to business addresses outside Germany (e.g. companies, retailers, public authorities, shopping centers etc.). The situation may arise whereby it is neither possible to deliver such items, nor to inform the addressees as to possible collection in a Paketshop. This may cause delays and unwanted returns. In light of this, we advise that you liaise with the recipient concerning the local situation to ensure that delivery is possible.

Europe

Information on possible restrictions on shipping international letter mail, Warenpost items, Päckchen and parcels.

 

Key

	= Dispatch currently possible.
	= Dispatch possible in most cases, with potential restrictions for specific regions.
	= Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender.

Country	Status	Details
Åland Islands
Albania
Andorra
Armenia
Austria
Belarus
Belgium
Bosnia-Herzegovina
Bulgaria
Campione d'Italia
Canary Islands
Ceuta
Channel Islands
Croatia
Cyprus (excl. Northern Cyprus)
Cyprus (Northern Cyprus)
Czech Republic
Denmark (excl. Faeroe Islands)
Estonia
Faeroe Islands
Finland (excl. Åland Islands)
France (excl. overseas territories and departments)
Georgia
Gibraltar
Greece (excl. Mount Athos)
Greenland
Hungary
Iceland
Ireland
Italy (excl. Livigno and Campione d'Italia)
Kazakhstan
Kosovo
Latvia
Liechtenstein
Lithuania
Livigno
Luxembourg
Malta
Melilla
Moldova
Monaco
Montenegro
Mount Athos
Netherlands (excl. territories outside Europe)
North Macedonia
Norway
Poland
Portugal
Romania
Russia
San Marino
Serbia
Slovakia
Slovenia
Spain (excl. Canary Islands, Ceuta and Melilla)
Sweden
Switzerland
Turkey
Ukraine
United Kingdom (excl. Channel Islands)
Vatican City

North, South and Central America & The Caribbean

Information on possible restrictions on shipping international letter mail, Warenpost items, Päckchen and parcels.

 

Key

	= Dispatch currently possible.
	= Dispatch possible in most cases, with potential restrictions for specific regions.
	= Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender.

Country	Status	Details
Anguilla
Antigua and Barbuda		More
Argentina
Aruba		More
Bahamas
Barbados		More
Belize
Bermuda		More
Bolivia
Bonaire		More
Brazil		More
Canada		More
Cayman Islands
Chile
Colombia		More
Costa Rica		More
Cuba
Curaçao		More
Dominica
Dominican Republic
Ecuador
El Salvador
Falkland Islands
French Guiana
Greenland
Grenada
Guadeloupe
Guatemala
Guyana
Haiti
Honduras
Jamaica		More
Martinique
Mexico
Montserrat
Nicaragua
Panama		More
Paraguay		More
Peru		More
Puerto Rico		More
Saba
Saint Martin
Sint Maarten		More
St. Eustatius
St. Kitts and Nevis
St. Lucia		More
St. Pierre and Miquelon
St. Vincent and the Grenadines
Suriname		More
Trinidad and Tobago		More
Turks and Caicos Islands
United States of America		More
Uruguay
Venezuela
Virgin Islands, British
Virgin Islands, US

Further Information:

Aruba:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Aruba again.

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Antigua and Barbuda:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Antigua and Barbuda again.

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Barbados:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Barbados again.

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Bermuda:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Bermuda again.

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Bonaire:
Until further notice, parcel shipments to Bonaire (DHL Paket International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
Warenpost items and Päckchen products can now be sent again.
Letter mail items (i.e., documents sent as individual letter mail, kilo-rate mail, etc.) are also no longer affected by this acceptance freeze.

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Brazil:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Brazil again.

• For private customers: The only option available for sending parcels to Brazil will be via the Premium service until further notice
• For business customers/contract customers: DHL Paket International items can still be sent until further notice. Please note that an international crisis surcharge of EUR 3.10 per kilogram (or part thereof) will be applied to each parcel.

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Canada:
Items (i.e., letters, small packages, Warenpost items and parcels) can generally be sent to Canada.
Until further notice, parcels will be transported to Canada by ocean freight only due to very limited transport capacities. Customers should not specify "Premium" parcel service and expect significantly longer transit times.

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Colombia:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Colombia again.

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Costa Rica:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Costa Rica again.

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Curaçao:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Curaçao again.

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Jamaica:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Jamaica again.

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Panama:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Panama again.

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Paraguay:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Paraguay again.

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Peru:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Peru again.

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Sint Maarten:
Until further notice, parcel shipments to Sint Maarten (DHL Paket International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
Warenpost items and Päckchen products can now be sent again.
Letter mail items (i.e., documents sent as individual letter mail, kilo-rate mail, etc.) are also no longer affected by this acceptance freeze.

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St. Lucia:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to St. Lucia again.

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Suriname:

Until further notice, parcel shipments to Suriname (DHL Paket International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
Warenpost and Päckchen shipments can now be sent again.
Letter mail items (i.e., documents sent as individual letter mail, kilo-rate mail, etc.) are also no longer affected by this acceptance freeze.

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Trinidad and Tobago:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Trinidad and Tobago again.

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USA:
At this time, transport capacities to the US are considerably reduced. In light of this, special measures are required in order to maintain mail and parcel service. Please note that effective September 15, 2020, we will ship some products to the US via ocean freight until further notice. As a result, very lengthy transit times of at least 25 to 30 days should be expected. For destinations in the western United States or in remote regions, the transit time may be considerably longer.

Documents:

• Letter mail items weighing up to 500 g and with a maximum thickness of 2 cm can still be sent to the US. As a rule, such items will be transported via air freight.
• Letter mail items weighing over 500 g or with a thickness of more than 2 cm can be sent again starting on September 15, 2020. As a rule, such items will be transported via ocean freight.
• These conditions also apply for Dialogpost International and Presse International items.

Merchandise shipments for private customers:

• Small packages and parcels without Premium Service will be sent to the US via ocean freight until further notice. From September 15, 2020, franking will only be possible online.
• DHL Paket International with Premium Service remains available for faster shipping; in this case, items are shipped to the US via air freight. This product can be ordered online and in retail outlets. 

Merchandise shipments for business/contract customers:

• Shipment of Warenpost items to the US will resume on September 15, 2020. Please note that these items will also be shipped to the US via ocean freight until further notice.
• We will also be routing DHL Paket International Economy parcels via ocean freight. Effective September 15, 2020, we will no longer apply an international crisis surcharge for these items.
• DHL Paket International Premium will continue to be transported via air freight, and an international crisis surcharge of €2.20 per kilogram or part thereof will be applied.

European business customers: 

• Deutsche Post Packet products can still be sent as normal; no changes to service currently apply. Please note, however, that the prices for all Packet products have risen due to the current international crisis. These products will be shipped via air freight. Please contact your Account Manager in your European country office for further information.

These restrictions also apply to items being sent to Puerto Rico.

Asia

Information on possible restrictions on shipping international letter mail, Warenpost items, Päckchen and parcels.

 

Key

	= Dispatch currently possible.
	= Dispatch possible in most cases, with potential restrictions for specific regions.
	= Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender.

Country	Status	Details
Afghanistan
Armenia
Azerbaijan		More
Bahrain
Bangladesh
Bhutan
Brunei Darussalam
Cambodia
China
East Timor
Georgia
Hong Kong
India
Indonesia
Iran		More
Iraq
Israel
Japan		More
Jordan
Kazakhstan
Korea (Dem. People’s Republic of Korea, North Korea)
Korea (Republic of Korea, South Korea)		More
Kuwait
Kyrgyzstan
Laos
Lebanon		More
Macao
Malaysia
Maldives
Mongolia
Myanmar
Nepal		More
Oman
Pakistan
Palestinian territories
Philippines
Qatar
Russia
Saudi Arabia
Singapore		More
Sri Lanka
Syria
Taiwan		More
Tajikistan
Thailand		More
Turkey
Turkmenistan
United Arab Emirates
Uzbekistan
Vietnam
Yemen

Further Information:

Azerbaijan:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Azerbaijan again.

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Iran:
Until further notice, merchandise shipments to Iran (DHL Paket International, Päckchen International and Warenpost International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
This acceptance freeze does not affect letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e., documents sent as individual letter mail, kilo-rate mail, etc.).

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Japan:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Japan again.
For business customers/contract customers: DHL Paket International items can still be sent until further notice. Please note that an international crisis surcharge of EUR 1.45 per kilogram (or part thereof) will be applied to each parcel.

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Korea (Republic of Korea, South Korea):
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to South Korea again.
Business customers/contract customers: We are pleased to report that the transport market serving South Korea has improved to such an extent that the international crisis surcharge applied in recent times we will no longer be charged.

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Lebanon:
LibanPost has informed us that items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Lebanon again.

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Nepal:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Nepal again.

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Singapore:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Singapore again.
For business customers/contract customers: DHL Paket International items can still be sent until further notice. Please note that an international crisis surcharge of EUR 2.10 per kilogram (or part thereof) will be applied to each parcel.

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Taiwan:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Taiwan again.

• Private customers: Until further notice, the only option available for sending parcels to Taiwan will be via the Premium service.
• Business customers/contract customers: DHL Paket International items can still be sent until further notice. Please note that an international crisis surcharge of EUR 2.80 per kilogram (or part thereof) will be applied to each parcel.

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Thailand:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Thailand again.

• For private customers: The only option available for sending parcels to Thailand will be via the Premium service until further notice
• For business customers/contract customers: DHL Paket International items can still be sent until further notice. Please note that an international crisis surcharge of EUR 2.40 per kilogram (or part thereof) will be applied to each parcel.

 

Australia & Oceania

Information on possible restrictions on shipping international letter mail, Warenpost items, Päckchen and parcels.

 

Key

	= Dispatch currently possible.
	= Dispatch possible in most cases, with potential restrictions for specific regions.
	= Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender.

Country	Status	Details
American Samoa
Australia		More
Christmas Island
Cocos Islands
Cook Islands
Fiji		More
French Polynesia
Guam
Heard Island
Kiribati
Lord Howe Island		More
Marshall Islands
Micronesia
Nauru
New Caledonia
New Zealand		More
New Zealand outlying islands		More
Norfolk Island
Palau
Papua New Guinea		More
Pitcairn Islands
Samoa		More
Solomon Islands
Tasmania		More
Tonga
Tuvalu		More
Vanuatu		More
Wallis and Futuna		More

Further Information:

Australia:
At this time, transport capacities to Australia are substantially reduced. As such, special measures are required to maintain the shipping of letters and parcels.

• Letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e., documents sent as individual letter mail, kilo-rate mail, etc.) can still be sent.
• Warenpost and Päckchen products are no longer available for shipment to Australia until further notice
• Private customers: Until further notice, the only option available for sending parcels to Australia will be via the Premium service.
• Business customers/contract customers: DHL Paket International items can still be sent until further notice. Please note that an international crisis surcharge of EUR 3.60 per kilogram (or part thereof) will be applied to each parcel.
  

The restrictions also apply to shipments to Tasmania and Lord Howe Island.

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Fiji:

Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Fiji again.

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New Zealand:
Over the last few weeks, the transport market for New Zealand destinations has relaxed slightly, resulting in the opening up of air transport capacity. We will therefore be able to partially resume service for merchandise items. 

• Letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e., documents sent as individual letter mail, kilo-rate mail, etc.) can still be sent.
• Warenpost and Päckchen products are no longer available for shipment to New Zealand until further notice
• Private customers: Until further notice, it is once again possible to send parcels to New Zealand via the Premium service
• Business customers/contract customers: DHL Paket International items can still be sent until further notice. Please note that an international crisis surcharge of EUR 2.30 per kilogram (or part thereof) will be applied to each parcel.

The restrictions also apply to New Zealand’s outlying islands.

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Papua New Guinea:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Papua New Guinea again.

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Samoa:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Samoa again.

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Tuvalu:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Tuvalu again.

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Vanuatu:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Vanuatu again.

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Wallis and Futuna:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Wallis and Futuna again.

Africa

Information on possible restrictions on shipping international letter mail, Warenpost items, Päckchen and parcels.

 

Key

	= Dispatch currently possible.
	= Dispatch possible in most cases, with potential restrictions for specific regions.
	= Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender.

Country	Status	Details
Algeria
Angola
Benin
Botswana
Burkina Faso
Burundi		More
Cameroon
Canary Islands
Cape Verde
Central African Republic		More
Ceuta
Chad		More
Comoros
Congo (Dem. Republic of the Congo)		More
Congo (Republic of the Congo)		More
Djibouti		More
Egypt
Equatorial Guinea
Eritrea
Eswatini
Ethiopia
Gabon
Gambia
Ghana		More
Guinea		More
Guinea-Bissau
Ivory Coast
Kenya
Lesotho
Liberia
Libya
Madagascar
Malawi
Mali		More
Mauritania
Mauritius
Mayotte
Melilla
Morocco		More
Mozambique
Namibia
Niger
Nigeria
Réunion
Rwanda
Saint Helena, Ascension and Tristan da Cunha
São Tomé and Principe
Senegal
Seychelles
Sierra Leone		More
Somalia		More
South Africa		More
South Sudan
Sudan
Tanzania
Togo
Tunisia
Uganda		More
Western Sahara		More
Zambia
Zimbabwe

Further Information:

Chad:
Until further notice, parcel shipments to Chad (DHL Paket International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
Warenpost and Päckchen shipments can now be sent again.
Letter mail items (i.e., documents sent as individual letter mail, kilo-rate mail, etc.) are also no longer affected by this acceptance freeze.

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Burundi:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Burundi again.

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Central African Republic:
Until further notice, parcel shipments to the Central African Republic (DHL Paket International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
Warenpost items and Päckchen products can now be sent again.
Letter mail items (i.e., documents sent as individual letter mail, kilo-rate mail, etc.) are also no longer affected by this acceptance freeze.

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Congo (Dem. Republic of the Congo):
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Congo (Dem. Republic of the Congo) again.

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Congo (Republic of the Congo):
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Congo (Republic of the Congo) again.

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Djibouti:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Djibouti again.

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Ghana:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Ghana again.

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Guinea:
Until further notice, parcel shipments to Guinea (DHL Paket International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
Warenpost items and Päckchen products can now be sent again.
Letter mail items (i.e., documents sent as individual letter mail, kilo-rate mail, etc.) are also no longer affected by this acceptance freeze.

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Mali:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Mali again.

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Morocco:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Morocco again.

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Sierra Leone:
Until further notice, parcel shipments to Sierra Leone (DHL Paket International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
Warenpost items and Päckchen products can now be sent again.
Letter mail items (i.e., documents sent as individual letter mail, kilo-rate mail, etc.) are also no longer affected by this acceptance freeze.

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Somalia:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Somalia again.

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South Africa:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to South Africa again.

• For private customers: The only option available for sending parcels to South Africa will be via the Premium service until further notice
• For business customers/contract customers: DHL Paket International items can still be sent until further notice. Please note that an international crisis surcharge of EUR 3.10 per kilogram (or part thereof) will be applied to each parcel.

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Uganda:
Until further notice, parcel shipments to Uganda (DHL Paket International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
Warenpost items and Päckchen products can now be sent again. Letter mail items (i.e., documents sent as individual letter mail, kilo-rate mail, etc.) are also no longer affected by this acceptance freeze.

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Western Sahara:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Western Sahara again.

Full country-specific information in overview

• Download an overview of country-specific information (ZIP, 27,53 KB)

What do business customers in Europe need to know about sending mail and Packet products from countries outside Germany?

All restrictions applicable to exports from Germany also generally apply to products available to our European shipping customers outside Germany.

Packet products are largely subject to the same restrictions as those applicable to Warenpost International.

Are there any restrictions to Express shipping?

DHL Express is doing everything it can, every day, to maintain service across our worldwide network in 220 countries and territories, and to ensure the integrity of our customers’ supply chains even in these challenging times.

However, current requirements and restrictions in the respective target countries might result in transit time delays.

You can find the latest information on the impact of the coronavirus on Express services at www.dhl.de/express/coronavirus.

ADDITIONAL INFORMATION

How are you protecting your delivery personnel?

The safety of our employees and our customers is our top priority, which is why we are instituting, in all areas, all necessary safety measures as recommended by the Robert Koch Institute. To minimize person-to-person contact, we are currently separating employees into two different shifts, in delivery operations for example. Until further notice, we have also waived the requirement for a recipient signature when delivering parcels; the deliverer signs on behalf of the recipient instead to minimize contact.

For delivery operations alone, we have provided approx. 30,000 liters of hand disinfectant. We are also equipping all delivery vehicles with a water canister so that deliverers can wash their hands during their routes. The driver's cab of all vehicles are cleaned each time there is a driver change and our delivery staff are equipped with masks.

Additional information is available on Deutsche Post DHL Group’s informational site www.coronavirus.dhl

Are face masks used by staff throughout Deutsche Post DHL’s operations?

In our operations, face masks are, as a rule, worn in all situations where the recommended minimum distance regulations of 1.5 - 2 meters cannot be guaranteed at all times (e.g. for technicians, transport supervisors or training measures, in so far as no second vehicle is available). Our employees are provided with appropriate protection in those federal states and municipalities in which official regulations have been imposed regarding the mandatory use of face masks in certain sectors of public life.

It is important to understand, however, that there is currently no universal mask requirement for deliverers in homes, apartments or residential areas. Moreover, we implemented contactless delivery procedures throughout Germany early in the process to further reduce the risk of infection for customers and deliverers.

In the event that employees are uncertain or have any queries they can approach their local supervisor at any time. Should customers wish that delivery or collection of their shipments to be carried out with a face mask, we will be happy to register their concerns. In addition, the key protection measures against COVID-19, namely the regular and thorough washing of hands and compliance with the minimum distance requirements of 1.5 - 2 meters continue to apply at Deutsche Post DHL.