Effects on shipping and delivery by Deutsche Post DHL.
Latest Update: November 22, 2022
Below we would like to inform you about the current ramifications on shipping and delivery by Deutsche Post DHL as a result of the coronavirus pandemic or other national and international events that may impact transportation processes.
The Robert Koch Institute provides up-to-date information concerning the latest developments regarding the coronavirus in Germany.
Due to the high sickness rate at present, there may be delays in the delivery of your shipment.
We ask for your understanding in such instances.
International items may be subject to delays due to the COVID-19 pandemic. These may be caused by changes in transport procedures (e.g. border controls), changes in international transport (e.g. cancellation of previously used flight connections) and/or changes in delivery procedures in the destination country (e.g. quarantine or other protective measures).
If you plan to send items to international destinations, please consult this site for information on possible restrictions. We are updating the site regularly.
Delays in delivery and limited capacity for processing tracking inquiries due to force majeure
The transport and delivery of international shipments may take significantly longer than usual at present as a result of the impact of the ongoing global pandemic.
If possible, we would request that you refrain from submitting an inquiry as to the whereabouts of your international shipment until the overall situation caused by the pandemic has eased somewhat.
You can check your shipment status at any time, either on our website or on that of our respective delivery partner (usually the foreign postal company).
In individual cases, the delivery of shipments can take up to three weeks within Europe at present, and may take longer outside Europe.
We and our delivery partners are doing everything in our power to make sure your shipment is delivered as quickly as possible.
We apologize for any inconvenience and thank you for your understanding under these exceptional circumstances.
Current information on delivery to business addresses outside Germany:
Official administrative measures (e.g. the closure of businesses by official order) may lead to problems with the delivery of items to business addresses outside Germany (e.g. companies, retailers, public authorities, shopping centers etc.). The situation may arise whereby it is neither possible to deliver such items, nor to inform the addressees as to possible collection in a Paketshop. This may cause delays and unwanted returns. In light of this, we advise that you liaise with the recipient concerning the local situation to ensure that delivery is possible.
Current information on shipping to destinations in Asia, Oceania and parts of Africa:
As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. Furthermore, the substantial increase in fuel costs is causing additional upheaval in the international air traffic networks and contributing to a further shortage of transport capacities.
In light of this, significantly longer transit times can be expected in some cases for shipments to long-haul destinations. That particularly applies to destinations in Asia and Oceania, but also impacts other destinations such as parts of Africa. Please understand that we are not in a position to reliably predict the effects that the currently rapidly changing situation may have.
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= Items can be sent for all customers and products without restrictions. |
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= Items can be sent in most cases, with potential restrictions for specific products or regions. |
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= Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender. |
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= We apply a weight-based international crisis surcharge to DHL Paket International shipments sent by contract customers/business customers. We have published details in the Business Customer Portal and by letter. |
| Country | Status | Details |
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| Åland Islands |  |
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| Albania | |
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| Andorra | |
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| Armenia | |
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| Austria | |
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| Belarus | |
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| Belgium | |
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| Bosnia-Herzegovina | |
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| Bulgaria | |
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| Campione d'Italia | |
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| Canary Islands | |
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| Ceuta | |
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| Channel Islands | |
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| Croatia | |
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| Cyprus (excl. Northern Cyprus) | |
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| Cyprus (Northern Cyprus) | |
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| Czech Republic | |
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| Denmark (excl. Faeroe Islands) | |
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| Estonia | |
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| Faeroe Islands | |
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| Finland (excl. Åland Islands) | |
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| France (excl. overseas territories and departments) | |
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| Georgia | |
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| Gibraltar | |
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| Greece (excl. Mount Athos) | |
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| Greenland | |
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| Hungary | |
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| Iceland | |
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| Ireland | |
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| Italy (excl. Livigno and Campione d'Italia) | |
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| Kazakhstan | |
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| Kosovo | |
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| Latvia | |
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| Liechtenstein | |
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| Lithuania | |
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| Livigno | |
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| Luxembourg | |
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| Malta | |
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| Melilla | |
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| Moldova | |
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| Monaco | |
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| Montenegro | |
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| Mount Athos | |
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| Netherlands (excl. territories outside Europe) | |
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| North Macedonia | |
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| Norway | |
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| Poland | |
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| Portugal | |
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| Romania | |
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| Russia | |
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| San Marino | |
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| Serbia | |
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| Slovakia | |
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| Slovenia | |
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| Spain (excl. Canary Islands, Ceuta and Melilla) | |
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| Sweden | |
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| Switzerland | |
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| Turkey | |
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| Ukraine | |
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| United Kingdom (excl. Channel Islands) | |
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| Vatican City | |
Further Information:
Channel Islands:
Unrestricted service has been resumed to the Channel Islands for letters, small packages (Päckchen), Warenpost items, and parcels.
In spite of the trade agreement reached between the European Union (EU) and the United Kingdom, shipments containing merchandise (parcels, small packages (Päckchen), Warenpost International items) must be prepared for export to a customs destination (in particular the electronic transmission of all customs data and submission of a CN 23 customs declaration and, if applicable, the commercial invoice in duplicate, attached to the outside of the shipment). For information regarding Brexit and parcel service to the UK, please visit www.dhl.de/brexit.
Due to the strikes announced for November and December in the UK, transit-time delays cannot be ruled out.
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Cyprus (excl. Northern Cyprus):
All products can be shipped, but currently there may be significant delays compared to the usual transit time of 9 - 11 days (a transit time extension of up to 2 weeks is possible) due to capacity constraints in international shipments.
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Kosovo:
No service restrictions currently apply to letters, small packages and Warenpost International items. Parcel shipments with the destination Kosovo can only be sent as private customer parcels at the present time.
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Ukraine:
Shipments to the following regions/cities are currently suspended: Donetsk region, Luhansk Oblast, Crimea, postal codes 83000-87000 & 91000-99000.
Otherwise, Deutsche Post DHL will maintain letter and parcel mail service to Ukraine for as long as possible despite the current developments in that country. In light of the armed conflict in the country, we are unable to offer transport insurance or accept any liability for shipments to Ukraine as the current risk is outside the control of Deutsche Post. We apologize for any inconvenience. This applies to all products irrespective of the general service description. Should future developments mean that the transport of shipments to Ukraine or local delivery within the country are no longer possible, we will return the shipments consigned to us to the respective sender wherever possible. Please bear in mind that the situation can change at short notice at any time.
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United Kingdom:
Unrestricted service has been resumed to the UK for letters, small packages (Päckchen), Warenpost items, and parcels.
In spite of the trade agreement reached between the European Union (EU) and the United Kingdom, shipments containing merchandise (parcels, small packages (Päckchen), Warenpost International items) must be prepared for export to a customs destination (in particular the electronic transmission of all customs data and submission of a CN 23 customs declaration and, if applicable, the commercial invoice in duplicate, attached to the outside of the shipment). For information regarding Brexit and parcel service to the UK, please visit www.dhl.de/brexit.
Due to the strikes announced for November and December in the UK, transit-time delays cannot be ruled out.
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= Items can be sent for all customers and products without restrictions. |
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= Items can be sent in most cases, with potential restrictions for specific products or regions. |
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= Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender. |
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= We apply a weight-based international crisis surcharge to DHL Paket International shipments sent by contract customers/business customers. We have published details in the Business Customer Portal and by letter. |
| Country | Status | Details |
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| Anguilla |  |
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| Antigua and Barbuda |  |
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| Argentina |  |
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| Aruba | |
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| Bahamas | |
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| Barbados | |
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| Belize | |
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| Bermuda | |
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| Bolivia | |
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| Bonaire | |
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| Brazil | |
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| Canada | |
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| Cayman Islands | |
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| Chile | |
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| Colombia | |
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| Costa Rica | |
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| Cuba | |
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| Curaçao | |
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| Dominica | |
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| Dominican Republic | |
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| Ecuador | |
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| El Salvador | |
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| Falkland Islands | |
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| French Guiana | |
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| Greenland | |
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| Grenada | |
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| Guadeloupe | |
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| Guatemala | |
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| Guyana | |
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| Haiti |  |
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| Honduras | |
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| Jamaica | |
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| Martinique | |
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| Mexico | |
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| Montserrat | |
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| Nicaragua | |
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| Northern Mariana Islands | |
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| Panama | |
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| Paraguay | |
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| Peru | |
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| Puerto Rico | |
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| Saba | |
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| Saint Martin | |
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| Sint Maarten | |
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| St. Bartélemy | |
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| St. Eustatius | |
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| St. Kitts and Nevis | |
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| St. Lucia | |
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| St. Pierre and Miquelon | |
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| St. Vincent and the Grenadines | |
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| South Georgia/ South Sandwich Islands | |
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| Suriname | |
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| Trinidad and Tobago | |
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| Turks and Caicos Islands | |
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| United States of America | |
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| Uruguay | |
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| Venezuela | |
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| Virgin Islands, British | |
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| Virgin Islands, US | |
Further Information:
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USA:
At this time, transport capacities to the US are considerably reduced. Nevertheless, the dispatch of letters, small packages (Päckchen), Warenpost items and parcels (Paket) is generally possible by air freight.
These restrictions also apply to items being sent to Puerto Rico.
Key
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= Items can be sent for all customers and products without restrictions. |
|
= Items can be sent in most cases, with potential restrictions for specific products or regions. |
|
= Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender. |
|
= We apply a weight-based international crisis surcharge to DHL Paket International shipments sent by contract customers/business customers. We have published details in the Business Customer Portal and by letter. |
| Country | Status | Details |
|---|---|---|
| Afghanistan | |
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| Armenia | |
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| Azerbaijan | |
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| Bahrain | |
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| Bangladesh | |
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| Bhutan | |
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| Brunei Darussalam | |
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| Cambodia | |
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| China | |
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| East Timor | |
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| Georgia | |
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| Hong Kong | |
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| India | |
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| Indonesia | |
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| Iran | |
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| Iraq | |
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| Israel | |
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| Japan | |
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| Jordan | |
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| Kazakhstan | |
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| Korea (Dem. People’s Republic of Korea, North Korea) | |
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| Korea (Republic of Korea, South Korea) | |
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| Kuwait | |
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| Kyrgyzstan | |
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| Laos | |
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| Lebanon | |
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| Macao | |
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| Malaysia | |
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| Maldives | |
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| Mongolia | |
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| Myanmar | |
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| Nepal | |
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| Oman | |
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| Pakistan | |
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| Palestinian territories | |
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| Philippines | |
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| Qatar | |
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| Russia | |
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| Saudi Arabia | |
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| Singapore | |
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| Sri Lanka | |
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| Syria |  |
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| Taiwan | |
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| Tajikistan |
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| Thailand | |
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| Turkey | |
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| Turkmenistan | |
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| United Arab Emirates | |
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| Uzbekistan | |
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| Vietnam | |
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| Yemen | |
Further Information:
As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. In light of this, longer transit times should currently be expected for shipments to Cambodia. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time
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China's efforts to fight Covid-19 in many cities and regions are currently having an impact on the international shipment of goods from Germany to China - both at airports and on the ground - and are resulting in considerable delays to processing at the present time. In many cases, it is not possible to route shipments to the corresponding airports in China or process them for onward carriage in the destination country. This also impacts the availability of tracking event information. In order to avoid a further buildup of ever greater volumes, which in turn contribute to processing bottlenecks, we would like to inform you that we are suspending service for all Premium shipments (shortened transit time) until further notice, as we cannot guarantee our ability to deliver these services. We kindly ask that you refrain from inquiring as to the whereabouts of items at this time.
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As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. In light of this, longer transit times should currently be expected for shipments to Kazakhstan. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time
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Korea (Republic of Korea, South Korea):
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As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. In light of this, longer transit times should currently be expected for shipments to the Philippines. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time
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Key
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= Items can be sent for all customers and products without restrictions. |
|
= Items can be sent in most cases, with potential restrictions for specific products or regions. |
|
= Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender. |
|
= We apply a weight-based international crisis surcharge to DHL Paket International shipments sent by contract customers/business customers. We have published details in the Business Customer Portal and by letter. |
| Country | Status | Details |
|---|---|---|
| American Samoa | |
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| Australia | |
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| Christmas Island | |
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| Cocos Islands | |
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| Cook Islands | |
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| Fiji | |
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| French Polynesia | |
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| Guam | |
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| Heard Island | |
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| Kiribati | |
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| Lord Howe Island | |
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| Marshall Islands | |
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| Micronesia | |
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| Nauru | |
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| New Caledonia | |
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| New Zealand | |
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| New Zealand outlying islands | |
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| Niue | |
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| Norfolk Island | |
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| Palau | |
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| Papua New Guinea | |
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| Pitcairn Islands | |
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| Samoa | |
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| Solomon Islands | |
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| Tasmania | |
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| Tokelau | |
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| Tonga | |
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| Tuvalu | |
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| Vanuatu | |
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| Wallis and Futuna | |
Further Information:
As transport capacity to Australia is very limited at this time, special measures are required to maintain letter and parcel service. For this reason, transit times of 40 days or more cannot be ruled out for Standard (Economy) shipping (i.e., without Premium service).
Document shipments:
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As transport capacity to New Zealand is very limited at this time, special measures are required to maintain letter and parcel service. For this reason, transit times of 50 days or more cannot be ruled out in Standard Economy shipping (i.e., without Premium service).
Document shipments:
The restrictions also apply to New Zealand's outlying islands.
Key
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= Items can be sent for all customers and products without restrictions. |
|
= Items can be sent in most cases, with potential restrictions for specific products or regions. |
|
= Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender. |
|
= We apply a weight-based international crisis surcharge to DHL Paket International shipments sent by contract customers/business customers. We have published details in the Business Customer Portal and by letter. |
| Country | Status | Details |
|---|---|---|
| Algeria | |
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| Angola | |
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| Benin | |
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| Botswana | |
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| Burkina Faso | |
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| Burundi | |
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| Cameroon | |
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| Canary Islands | |
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| Cape Verde | |
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| Central African Republic | |
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| Ceuta | |
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| Chad | |
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| Comoros, Union of the | |
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| Congo (Dem. Republic of the Congo) | |
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| Congo (Republic of the Congo) | |
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| Djibouti | |
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| Egypt | |
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| Equatorial Guinea | |
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| Eritrea | |
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| Eswatini | |
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| Ethiopia | |
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| Gabon | |
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| Gambia | |
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| Ghana | |
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| Guinea | |
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| Guinea-Bissau | |
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| Ivory Coast | |
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| Kenya | |
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| Lesotho | |
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| Liberia | |
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| Libya | |
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| Madagascar | |
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| Malawi | |
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| Mali | |
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| Mauritania | |
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| Mauritius | |
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| Mayotte | |
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| Melilla | |
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| Morocco | |
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| Mozambique | |
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| Namibia | |
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| Niger | |
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| Nigeria | |
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| Réunion | |
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| Rwanda | |
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| Saint Helena, Ascension and Tristan da Cunha | |
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| São Tomé and Principe | |
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| Senegal | |
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| Seychelles | |
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| Sierra Leone | |
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| Somalia | |
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| South Africa | |
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| South Sudan | |
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| Sudan | |
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| Tanzania | |
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| Togo | |
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| Tunisia | |
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| Uganda | |
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| Western Sahara | |
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| Zambia | |
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| Zimbabwe | |
Further Information:
In view of the current geopolitical situation, the available transport capacities for many destinations are substantially reduced. In light of this, longer transit times should currently be expected for shipments to Algeria. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time
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All restrictions applicable to exports from Germany also generally apply to products available to our European shipping customers outside Germany.
Packet products are largely subject to the same restrictions as those applicable to Warenpost International.
DHL Express is doing everything it can, every day, to maintain service across our worldwide network in 220 countries and territories, and to ensure the integrity of our customers’ supply chains even in these challenging times.
However, current requirements and restrictions in the respective target countries might result in transit time delays.
You can find the latest information on the impact of the coronavirus on Express services at www.dhl.de/express/coronavirus.
