PRIVATE CUSTOMERS

When receiving a mail item or parcel, is it possible to contract the virus via the pen or hand-scanner if an infected person has handled these?

According to the expert statements familiar to us, the risk of Covid-19 spreading via contact with objects such as parcels is unknown. Only in a few cases so far has infection with the coronavirus via contact with objects been suspected. 

For customers nevertheless concerned about the risk of infection when receiving parcels, we recommend contacting DHL to specify a preferred location where our deliverer can drop-off your parcels (www.dhl.de/ablageort).

What measures currently apply for delivery?

To optimally balance the interests of our customers and employees with the infection prevention rules, we decided at the beginning of the pandemic to temporarily modify our delivery processes so as to largely avoid physical contact between Post & Parcel Germany employees and our customers.

In view of the easing of general COVID restrictions, we also examined the possible reversal of temporary rules in the light of customer feedback and current knowledge about possible routes of infection. With effect from April 4, 2022, we therefore will no longer reroute shipments involving cash payments (cash on delivery, customs charges) and parcels subject to the ID check service to a retail outlet, but rather will once again deliver such items to the recipient's address as usual.  

For letters including the additional registered mail service (which are often used to send contracts or termination notices), we will once again obtain the recipient's signature.

As parcel delivery involves significantly greater contact frequency and in light of the ongoing coronavirus pandemic, we believe it makes sense to continue to limit the frequency of direct contact between customers and our staff in the future and will therefore make the delivery process adapted in 2020 a permanent procedure. In the future, we will document the delivery of business customer shipments (DHL Paket and DHL Retoure) to end customers nationwide by means of signature by our delivery staff.

How can I send and receive mail items and parcels while avoiding contact?

Options for receiving items

Drop-off location: Specify a preferred location on your property where our deliverer can drop-off your parcels.

Packstation: Have your items sent to a Packstation (parcel locker) near you. Please note that you must be a registered Packstation user to take advantage of this service. Use of our Packstations is free of charge.
Is your parcel already in transit? Redirect it now.

 

Shipping

To avoid contact as much as possible, you can order physical letter stamps, Internetmarke stamps (online postage that you print out yourself), and parcel stamps online (shop.deutschepost.de)^*. Using DHL’s online franking service, customers can also purchase and print their own parcel stamps from home (dhl.de/online-frankieren). 

Pre-franked parcels can also be sent using our Packstations, with no registration required. To find your closest Packstation visit Postfinder

More information at www.dhl.de/kontaktlos

^* Buy your postage online and have it shipped to your door for free until further notice

Is there anything I should know about using PO box at this time?

Please continue to make sure your box is emptied at least every 7 days. If this is not possible, e.g. due to quarantine or health reasons, your items will remain in your PO box.
In the event that your PO box is too full to accommodate any further items, we will be obliged to request that it is emptied. In line with standard procedure, you will be informed in writing in such cases and requested to empty your PO box as soon as possible in order to ensure our internal operational processes can continue without disruption. We appreciate your understanding in this matter.

What security measures are you taking in your retail outlets?

The safety of our employees, partners and customers is our top priority. For this reason, we have taken appropriate protective measures in our retail outlets, such as equipping our retails outlets with protective screens for the counter, and we are also providing information as to how the safety precautions recommended by the Robert Koch Institute can be effectively implemented in our retail outlets. Of course, the current 3G regulations also apply to all branch employees.

This means that access to postal and parcel services can be maintained to an extent that goes far beyond what is planned for in case of emergency.

Are there any access restrictions for unvaccinated persons (i.e. 2G rule) to your partner postal outlets in some regions?

In the event of local restrictions on access to commerce and services, as a system-relevant infrastructure service provider we are generally treated in the same way as food retailers and are therefore exempt from implementing 2G regulations.

Can delays be expected for merchandise items being shipped from abroad to Germany?

The COVID-19 pandemic has caused many flight connections to be canceled, which in turn has sharply reduced transport capacities from abroad to Germany. This has also impacted online ordered goods which are sent by mail for delivery in Germany by Deutsche Post DHL.

Significant delays are unfortunately possible between the dispatch of merchandise by the seller abroad and arrival of the item in Germany - even though the transit time information published online may state otherwise (e.g. in web shops).

How can COVID-19 tests be sent with Deutsche Post?

Coronavirus tests (contents: samples taken from people or animals) can be sent as Groß/Maxibrief items (large/maxi letters) within Germany. As such, they can be posted in mailboxes. In the event proof of posting is required, this can be arranged in conjunction with additional services, such as Einschreiben Einwurf (registered mail for mailbox delivery).

In accordance with the requirements set out by the Robert Koch Institut (RKI), such items must be labeled as medical test specimens with the UN 3373 diamond and the text “BIOLOGISCHER STOFF, KATEGORIE B; BIOLOGICAL SUBSTANCE, CATEGORY B” (see below). It is important that such shipments are rigid and box-shaped; envelopes and similar are not permitted. 

Further information can be found under “Regulations for the Carriage of Dangerous Goods, Part 1A” (https://www.deutschepost.de/de/g/gefahrgut-versenden.html; Brief National).

BUSINESS CUSTOMERS

Are there delays in parcel shipping within Germany?

We have invested heavily in increasing the capacity of our parcel network. We have also added thousands of additional staff, vehicles, swap bodies and roll containers, and have increased our sorting capacity wherever possible.

In spite of these measures, processing at some parcel centers is currently approaching maximum capacity. As a result – despite our extensive planning and preparations – delivery of your items may require considerably longer than usual at the present time.

In addition to handling more shipments than ever before, many of our processes have been hampered by COVID restrictions and are thus significantly less efficient than usual. We are doing everything we can to reduce parcel processing times down to normal levels.

Are there currently any restrictions to PO box, storage, forwarding, rerouting or bulk recipient postcode services?

To date, there are no major restrictions to our services in Germany.

As a result, there are currently no changes to our PO box, storage and forwarding services, or to our rerouting or bulk recipient postcode services.

• Due to lack of storage capacity, businesses must continue to empty their PO boxes regularly (at least every 7 days). We apologize for any inconvenience.
• If you have been forced to close your locations, you can set up temporary mail forwarding via Deutsche Post’s online shop (“Nachsendeauftrag wegen vorübergehender Abwesenheit”) to redirect mail from your PO box address to a new address. This new target address cannot be the same as the street address on file with your PO box.
• As before, you will be informed in writing in a timely manner should we be forced to temporarily close your PO box facility. During such a closure, items will be sent to your street address. Please excuse any delays in service during this time.

Additional information on rerouting and bulk recipient postcode services:

• Please ensure that your mail is picked up on a daily basis. Please understand that limited storage capacity and resources prevent us from being able to store large amounts of mail at our sites over extended periods of time.
• Rerouting of your daily mail (“manual rerouting”) is possible to the extent our capacity allows, as long as a bulk recipient postcode (GEPLZ) and/or PO box are available at both original target address and in the target region. Lead time for this usually 3-4 business days.
  

INTERNATIONAL MAIL AND PARCEL SERVICES

Are there any restrictions to international mail and parcel services?

International items may be subject to delays due to the COVID-19 pandemic. These may be caused by changes in transport procedures (e.g. border controls), changes in international transport (e.g. cancellation of previously used flight connections) and/or changes in delivery procedures in the destination country (e.g. quarantine or other protective measures).

If you plan to send items to international destinations, please consult this site for information on possible restrictions. We are updating the site regularly.

Delays in delivery and limited capacity for processing tracking inquiries due to force majeure

The transport and delivery of international shipments may take significantly longer than usual at present as a result of the impact of the ongoing global pandemic.
If possible, we would request that you refrain from submitting an inquiry as to the whereabouts of your international shipment until the overall situation caused by the pandemic has eased somewhat.
You can check your shipment status at any time, either on our website or on that of our respective delivery partner (usually the foreign postal company).
In individual cases, the delivery of shipments can take up to three weeks within Europe at present, and may take longer outside Europe.
We and our delivery partners are doing everything in our power to make sure your shipment is delivered as quickly as possible.
We apologize for any inconvenience and thank you for your understanding under these exceptional circumstances.

Current information on delivery to business addresses outside Germany:

Official administrative measures (e.g. the closure of businesses by official order) may lead to problems with the delivery of items to business addresses outside Germany (e.g. companies, retailers, public authorities, shopping centers etc.). The situation may arise whereby it is neither possible to deliver such items, nor to inform the addressees as to possible collection in a Paketshop. This may cause delays and unwanted returns. In light of this, we advise that you liaise with the recipient concerning the local situation to ensure that delivery is possible.

Current information on shipping to destinations in Asia, Oceania and parts of Africa:

As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. Furthermore, the substantial increase in fuel costs is causing additional upheaval in the international air traffic networks and contributing to a further shortage of transport capacities. 

In light of this, significantly longer transit times can be expected in some cases for shipments to long-haul destinations. That particularly applies to destinations in Asia and Oceania, but also impacts other destinations such as parts of Africa. Please understand that we are not in a position to reliably predict the effects that the currently rapidly changing situation may have. 

Europe

Information on possible restrictions on shipping international letter mail, Warenpost items, Päckchen and parcels.

 

Key

	= Items can be sent for all customers and products without restrictions.
	= Items can be sent in most cases, with potential restrictions for specific products or regions.
	= Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender.
	= We apply a weight-based international crisis surcharge to DHL Paket International shipments sent by contract customers/business customers. We have published details in the Business Customer Portal and by letter.

Country	Status	Details
Åland Islands
Albania
Andorra
Armenia
Austria
Belarus
Belgium
Bosnia-Herzegovina
Bulgaria
Campione d'Italia
Canary Islands
Ceuta
Channel Islands		More
Croatia
Cyprus (excl. Northern Cyprus)
Cyprus (Northern Cyprus)
Czech Republic
Denmark (excl. Faeroe Islands)
Estonia
Faeroe Islands
Finland (excl. Åland Islands)
France (excl. overseas territories and departments)
Georgia
Gibraltar
Greece (excl. Mount Athos)
Greenland
Hungary
Iceland
Ireland
Italy (excl. Livigno and Campione d'Italia)
Kazakhstan
Kosovo		More
Latvia
Liechtenstein
Lithuania
Livigno
Luxembourg
Malta
Melilla
Moldova
Monaco
Montenegro
Mount Athos
Netherlands (excl. territories outside Europe)
North Macedonia
Norway
Poland
Portugal
Romania
Russia
San Marino
Serbia
Slovakia
Slovenia
Spain (excl. Canary Islands, Ceuta and Melilla)
Sweden
Switzerland
Turkey
Ukraine		More
United Kingdom (excl. Channel Islands)		More
Vatican City

Further Information:

Channel Islands:
Unrestricted service has been resumed to the Canary Islands for letters, small packages (Päckchen), Warenpost items, and parcels.
In spite of the trade agreement reached between the European Union (EU) and the United Kingdom, shipments containing merchandise (parcels, small packages (Päckchen), Warenpost International items) must be prepared for export to a customs destination (in particular the electronic transmission of all customs data and submission of a CN 23 customs declaration and, if applicable, the commercial invoice in duplicate, attached to the outside of the shipment). For information regarding Brexit and parcel service to the UK, please visit www.dhl.de/brexit.

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Kosovo:
No service restrictions currently apply to letters, small packages and Warenpost International items. Parcel shipments with the destination Kosovo can only be sent as private customer parcels at the present time.

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Ukraine:
Shipments to the following regions/cities are currently suspended: Donetsk region, Luhansk Oblast, Crimea, postal codes 83000-87000 & 91000-99000.
Otherwise, Deutsche Post DHL will maintain letter and parcel mail service to Ukraine for as long as possible despite the current developments in that country. In light of the armed conflict in the country, we are unable to offer transport insurance or accept any liability for shipments to Ukraine as the current risk is outside the control of Deutsche Post. We apologize for any inconvenience. This applies to all products irrespective of the general service description. Should future developments mean that the transport of shipments to Ukraine or local delivery within the country are no longer possible, we will return the shipments consigned to us to the respective sender wherever possible. Please bear in mind that the situation can change at short notice at any time.

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United Kingdom:
Unrestricted service has been resumed to the UK for letters, small packages (Päckchen), Warenpost items, and parcels. 

In spite of the trade agreement reached between the European Union (EU) and the United Kingdom, shipments containing merchandise (parcels, small packages (Päckchen), Warenpost International items) must be prepared for export to a customs destination (in particular the electronic transmission of all customs data and submission of a CN 23 customs declaration and, if applicable, the commercial invoice in duplicate, attached to the outside of the shipment). For information regarding Brexit and parcel service to the UK, please visit www.dhl.de/brexit.

North, South and Central America & The Caribbean

Information on possible restrictions on shipping international letter mail, Warenpost items, Päckchen and parcels.

 

Key

	= Items can be sent for all customers and products without restrictions.
	= Items can be sent in most cases, with potential restrictions for specific products or regions.
	= Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender.
	= We apply a weight-based international crisis surcharge to DHL Paket International shipments sent by contract customers/business customers. We have published details in the Business Customer Portal and by letter.

Country	Status	Details
Anguilla
Antigua and Barbuda
Argentina
Aruba
Bahamas
Barbados
Belize
Bermuda
Bolivia
Bonaire
Brazil		More
Canada		More
Cayman Islands
Chile		More
Colombia
Costa Rica
Cuba
Curaçao
Dominica
Dominican Republic
Ecuador
El Salvador
Falkland Islands
French Guiana		More
Greenland
Grenada
Guadeloupe		More
Guatemala
Guyana
Haiti
Honduras
Jamaica
Martinique		More
Mexico
Montserrat
Nicaragua
Northern Mariana Islands
Panama
Paraguay
Peru
Puerto Rico		More
Saba
Saint Martin
Sint Maarten
St. Bartélemy
St. Eustatius
St. Kitts and Nevis
St. Lucia
St. Pierre and Miquelon
St. Vincent and the Grenadines
South Georgia/ South Sandwich Islands
Suriname
Trinidad and Tobago
Turks and Caicos Islands
United States of America		More
Uruguay
Venezuela
Virgin Islands, British
Virgin Islands, US

Further Information:

Brazil:

• Items can be sent to Brazil (i.e. letters, small packages (Päckchen), Warenpost items and parcels (Paket))
• For private customers: The Premium service is available for sending parcels to Brazil
• For business/contract customers: The DHL Paket International service is available. Please note that a weight-based international crisis surcharge will be applied to each parcel

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Canada:

• Items (i.e., letters, small packages (Päckchen), Warenpost items and parcels (Paket)) can generally be sent to Canada.
• Until further notice, parcels without Premium service will be transported to Canada by ocean freight as a result of very limited transport capacities. Note that such shipments will be subject to considerable delays
• For business/contract customers: The DHL Paket International service is available. Please note that a weight-based international crisis surcharge will be applied to each parcel

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Chile

• Letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e., documents sent as individual letter mail, kilo-rate mail, etc.) can be sent
• Warenpost and Päckchen products are not available for shipment to Chile until further notice
• For private customers: The Premium service is available for sending parcels to Chile
• For business/contract customers: The DHL Paket International service is available. Please note that a weight-based international crisis surcharge will be applied to each parcel

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French Guiana:

• Letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e., documents sent as individual letter mail, kilo-rate mail, etc.) can be sent
• However, service for parcels (Paket), Warenpost items and small packages (Päckchen) as well as letter mail items weighing over 500 g or with a thickness of more than 2 cm is suspended until further notice

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Guadeloupe:

• Letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e., documents sent as individual letter mail, kilo-rate mail, etc.) can be sent
• However, service for parcels (Paket), Warenpost items and small packages (Päckchen) as well as letter mail items weighing over 500 g or with a thickness of more than 2 cm is suspended until further notice

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Martinique:

• Letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e., documents sent as individual letter mail, kilo-rate mail, etc.) can be sent
• However, service for parcels (Paket), Warenpost items and small packages (Päckchen) as well as letter mail items weighing over 500 g or with a thickness of more than 2 cm is suspended until further notice

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USA:
At this time, transport capacities to the US are considerably reduced. Nevertheless, the dispatch of letters, small packages (Päckchen), Warenpost items and parcels (Paket) is generally possible by air freight.

• Merchandise shipments for business/contract customers:
  The DHL Paket International service is available. Please note that a weight-based international crisis surcharge will be applied to each parcel
• European business customers:
  "Deutsche Post Packet" products products can still be sent as usual; no changes to service currently apply. Please note, however, that the prices for all Packet products have risen due to the current international crisis. These products will be shipped via air freight. Please contact your account manager in your European country office for further information.

These restrictions also apply to items being sent to Puerto Rico.

Asia

Information on possible restrictions on shipping international letter mail, Warenpost items, Päckchen and parcels.

 

Key

	= Items can be sent for all customers and products without restrictions.
	= Items can be sent in most cases, with potential restrictions for specific products or regions.
	= Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender.
	= We apply a weight-based international crisis surcharge to DHL Paket International shipments sent by contract customers/business customers. We have published details in the Business Customer Portal and by letter.

Country	Status	Details
Afghanistan
Armenia
Azerbaijan
Bahrain
Bangladesh
Bhutan
Brunei Darussalam
Cambodia		More
China		More
East Timor
Georgia
Hong Kong		More
India
Indonesia
Iran
Iraq
Israel
Japan		More
Jordan
Kazakhstan		More
Korea (Dem. People’s Republic of Korea, North Korea)
Korea (Republic of Korea, South Korea)		More
Kuwait
Kyrgyzstan
Laos
Lebanon
Macao
Malaysia
Maldives
Mongolia
Myanmar
Nepal
Oman
Pakistan
Palestinian territories
Philippines		More
Qatar
Russia
Saudi Arabia
Singapore		More
Sri Lanka
Syria
Taiwan		More
Tajikistan
Thailand		More
Turkey
Turkmenistan
United Arab Emirates
Uzbekistan
Vietnam
Yemen

Further Information:

Cambodia:

As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. In light of this, longer transit times should currently be expected for shipments to Cambodia. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time

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China:

• China’s efforts to fight Covid-19 in many cities and regions are currently having an impact on the international shipment of goods from Germany to China – both at airports and on the ground – and are resulting in considerable delays to processing at the present time. In many cases, it is not possible to route shipments to the corresponding airports in China or process them for onward carriage in the destination country. This also impacts the availability of tracking event information. In order to avoid a further buildup of even greater volumes, which in turn contribute to processing bottlenecks, we would like to inform you that we are suspending service for all Premium shipments (shortened transit time) as well as our special shipment tracking service until further notice, as we cannot guarantee our ability to deliver these services. We kindly ask that you refrain from inquiring as to the whereabouts of items at this time.
• Merchandise shipments for business/contract customers: Shipping of DHL Parcel International and Warenpost International items is limited to standard (Economy) dispatch. As current transit times are unpredictable, please anticipate a transit time of at least 50 days. Premium shipping is not possible at the present time. Please note that the crisis surcharge is not currently being charged.
  
• Merchandise shipments for private customers: Franking is only possible online and is limited to standard shipping. As current transit times are unpredictable, please anticipate a transit time of at least 50 days. Priority shipping of small packages with the Insurance up to €50 service and of parcels with Premium service is not possible at this time.
  

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Hong Kong:

• As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. In light of this, longer transit times should currently be expected for shipments to Hong Kong. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time
• For business/contract customers: The DHL Paket International service is available. Please note that a weight-based international crisis surcharge will be applied to each parcel

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Japan:

• As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. In light of this, longer transit times should currently be expected for shipments to Japan. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time
• For business/contract customers: The DHL Paket International service is available. Please note that a weight-based international crisis surcharge will be applied to each parcel

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Kazakhstan:

As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. In light of this, longer transit times should currently be expected for shipments to Kazakhstan. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time

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Korea (Republic of Korea, South Korea):

• As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. In light of this, longer transit times should currently be expected for shipments to Korea. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time
• For business/contract customers: The DHL Paket International service is available. Please note that a weight-based international crisis surcharge will be applied to each parcel

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Philippines:

As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. In light of this, longer transit times should currently be expected for shipments to the Philippines. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time

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Singapore:

• As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. In light of this, longer transit times should currently be expected for shipments to Singapore. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time
• For business/contract customers: The DHL Paket International service is available. Please note that a weight-based international crisis surcharge will be applied to each parcel

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Taiwan:

• As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. In light of this, longer transit times should currently be expected for shipments to Taiwan. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time
• For business/contract customers: The DHL Paket International service is available. Please note that a weight-based international crisis surcharge will be applied to each parcel

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Thailand:

• As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. In light of this, longer transit times should currently be expected for shipments to Thailand. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time
• For business/contract customers: The DHL Paket International service is available. Please note that a weight-based international crisis surcharge will be applied to each parcel

Australia & Oceania

Information on possible restrictions on shipping international letter mail, Warenpost items, Päckchen and parcels.

 

Key

	= Items can be sent for all customers and products without restrictions.
	= Items can be sent in most cases, with potential restrictions for specific products or regions.
	= Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender.
	= We apply a weight-based international crisis surcharge to DHL Paket International shipments sent by contract customers/business customers. We have published details in the Business Customer Portal and by letter.

Country	Status	Details
American Samoa
Australia		More
Christmas Island
Cocos Islands
Cook Islands
Fiji
French Polynesia
Guam
Heard Island
Kiribati
Lord Howe Island		More
Marshall Islands
Micronesia
Nauru
New Caledonia
New Zealand		More
New Zealand outlying islands		More
Niue
Norfolk Island
Palau
Papua New Guinea
Pitcairn Islands
Samoa
Solomon Islands
Tasmania		More
Tokelau
Tonga
Tuvalu
Vanuatu
Wallis and Futuna

Further Information:

Australia:

• Because transport capacity to Australia is very limited at this time, special measures are required to maintain letter and parcel service. For some products, we have developed a solution that combines air transport to the Middle East or South Asia with subsequent ocean transport, which allows us to avoid re-routing service suspensions. Please note that this combined air/ocean rerouting will result in very lengthy transit times. At present, timeframes of 40 days or more can be expected for service to Australia, where transit times are also being impacted by import customs clearance processes at the ports. Should shipment volumes exceed capacity on the direct flights that are available, we reserve the right to transport additional products to the destination country via this combined solution
• As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. In light of this, longer transit times should currently be expected for shipments to Australia. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time

Documents:

• Service for letter mail items weighing up to 500 g and with a maximum thickness of 2 cm is generally by air freight. 
• Letter mail service for items weighing over 500 g or with a maximum thickness of over 2 cm is generally via the air/ocean rerouting described above 
• These terms also apply for Dialogpost International and Presse International items

Merchandise shipments for private customers:

• Until further notice, small packages (Päckchen) and parcels (Paket) without Premium service will be sent via combined air/ocean rerouting. Franking is only possible online 
• For faster delivery of merchandise, we recommend sending it as a parcel (Paket) with Premium service. With this product, transport to Australia is via air freight. It can be ordered online and in retail outlets

Merchandise shipments for business/contract customers:

• Warenpost items can be sent to Australia. Please note that until further notice, these items will also be shipped via combined air/ocean rerouting as described above
• The DHL Paket International service is available. Please note that a weight-based international crisis surcharge will be applied to each parcel 
• DHL Paket International Economy parcels will also be transported via this combined air/ocean rerouting
• DHL Paket International Premium will continue to be transported via air freight

The restrictions also apply to shipments to Tasmania and Lord Howe Island.

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New Zealand:

• Because transport capacity to New Zealand is very limited at this time, special measures are required to maintain letter and parcel service. For some products, we have developed a solution that combines air transport to the Middle East or South Asia with subsequent ocean transport, which allows us to avoid re-routing service suspensions. Please note that this combined air/ocean rerouting will result in very lengthy transit times. At present, timeframes of 50 days or more can be expected for service to New Zealand, where transit times are also being impacted by import customs clearance processes at the ports. Should shipment volumes exceed capacity on the direct flights that are available, we reserve the right to transport additional products to the destination country via this combined solution
• As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. In light of this, longer transit times should currently be expected for shipments to New Zealand. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time

Documents:

• Service for letter mail items weighing up to 500 g and with a maximum thickness of 2 cm is generally by air freight. 
• Letter mail service for items weighing over 500 g or with a maximum thickness of over 2 cm is generally via the air/ocean rerouting described above 
• These terms also apply for Dialogpost International and Presse International items

Merchandise shipments for private customers:

• Until further notice, small packages (Päckchen) and parcels (Paket) without Premium service will be sent via combined air/ocean rerouting. Franking is only possible online
• For faster delivery of merchandise, we recommend sending it as a parcel (Paket) with Premium service. With this product, transport to Australia is via air freight. It can be ordered online and in retail outlets

Merchandise shipments for business/contract customers:

• Warenpost items can be sent to New Zealand. Please note that until further notice, these items will also be shipped via combined air/ocean rerouting as described above
• The DHL Paket International service is available. Please note that a weight-based international crisis surcharge will be applied to each parcel 
• DHL Paket International Economy parcels will also be transported via this combined air/ocean rerouting
• DHL Paket International Premium will continue to be transported via air freight

The restrictions also apply to New Zealand’s outlying islands.

Africa

Information on possible restrictions on shipping international letter mail, Warenpost items, Päckchen and parcels.

 

Key

	= Items can be sent for all customers and products without restrictions.
	= Items can be sent in most cases, with potential restrictions for specific products or regions.
	= Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender.
	= We apply a weight-based international crisis surcharge to DHL Paket International shipments sent by contract customers/business customers. We have published details in the Business Customer Portal and by letter.

Country	Status	Details
Algeria		More
Angola
Benin
Botswana
Burkina Faso
Burundi
Cameroon
Canary Islands
Cape Verde
Central African Republic
Ceuta
Chad
Comoros, Union of the
Congo (Dem. Republic of the Congo)
Congo (Republic of the Congo)
Djibouti
Egypt
Equatorial Guinea
Eritrea
Eswatini
Ethiopia
Gabon
Gambia
Ghana
Guinea
Guinea-Bissau
Ivory Coast
Kenya
Lesotho
Liberia
Libya
Madagascar
Malawi
Mali
Mauritania
Mauritius
Mayotte
Melilla
Morocco
Mozambique
Namibia
Niger
Nigeria
Réunion		More
Rwanda
Saint Helena, Ascension and Tristan da Cunha
São Tomé and Principe
Senegal
Seychelles
Sierra Leone
Somalia
South Africa		More
South Sudan
Sudan
Tanzania
Togo
Tunisia
Uganda
Western Sahara
Zambia
Zimbabwe

Further Information:

Algeria:

In view of the current geopolitical situation, the available transport capacities for many destinations are substantially reduced. In light of this, longer transit times should currently be expected for shipments to Algeria. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time

Réunion:

• Letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e., documents sent as individual letter mail, kilo-rate mail, etc.) can be sent
• However, service for parcels (Paket), Warenpost items and small packages (Päckchen) as well as letter mail items weighing over 500 g or with a thickness of more than 2 cm is suspended until further notice

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South Africa:

• Items can be sent to South Africa (letters, small packages (Päckchen), Warenpost items and parcels (Paket))
• In view of the current geopolitical situation, the available transport capacities for many destinations are substantially reduced. In light of this, longer transit times should currently be expected for shipments to South Africa. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time
• For business/contract customers: The DHL Paket International service is available. Please note that a weight-based international crisis surcharge will be applied to each parcel

Full country-specific information in overview

Download

• Download an overview of country-specific information (PDF, 281,40 KB)

What do business customers in Europe need to know about sending mail and Packet products from countries outside Germany?

All restrictions applicable to exports from Germany also generally apply to products available to our European shipping customers outside Germany.

Packet products are largely subject to the same restrictions as those applicable to Warenpost International.

Are there any restrictions to Express shipping?

DHL Express is doing everything it can, every day, to maintain service across our worldwide network in 220 countries and territories, and to ensure the integrity of our customers’ supply chains even in these challenging times.

However, current requirements and restrictions in the respective target countries might result in transit time delays.

You can find the latest information on the impact of the coronavirus on Express services at www.dhl.de/express/coronavirus.

ADDITIONAL INFORMATION

How are you protecting your delivery personnel?

The safety of our employees and our customers is our top priority, which is why we are instituting, in all areas, all necessary safety measures as recommended by the Robert Koch Institute. To minimize person-to-person contact, we are currently separating employees into two different shifts, in delivery operations for example. Until further notice, we have also waived the requirement for a recipient signature when delivering parcels; the deliverer signs on behalf of the recipient instead to minimize contact.

For delivery operations alone, we have provided approx. 30,000 liters of hand disinfectant. We are also equipping all delivery vehicles with a water canister so that deliverers can wash their hands during their routes. The driver's cab of all vehicles are cleaned each time there is a driver change and our delivery staff are equipped with masks.

Additional information is available on Deutsche Post DHL Group’s informational site www.coronavirus.dhl

What are the rules for face mask use in Deutsche Post DHL's operations?

We are carefully tracking developments with regard to required protective measures and are naturally complying with applicable regulations, as well as with recommendations issued by the Robert Koch Institute. 

Based on the latest regulations, it is mandatory to wear surgical or FFP2 masks in local public transport and in retail. Accordingly, we have equipped our employees with suitable masks and instructed them to wear them in accordance with the applicable state regulations. In addition, a face mask is still mandatory for all of our facilities. 

Moreover, we implemented contactless delivery procedures throughout Germany early in the crisis as a way to further reduce the risk of infection for customers and deliverers when handing over parcels.