Aktuelle Informationen zum Coronavirus

Current information on the coronavirus

Effects on shipping and delivery by Deutsche Post DHL.

Latest Update: February 26, 2021.

 

In light of the coronavirus pandemic, we would like to update you potential impacts of the virus on Deutsche Post DHL dispatch and delivery services.

We generally recommend contactless delivery options whenever possible; this means specifying a Preferred location where our deliverers can drop-off your parcels, or addressing parcels directly to a Packstation.

The Robert-Koch-Institut provides up-to-date information on the latest developments regarding the coronavirus in Germany.

Download the Corona-Warn-App now and join in the fight against COVID-19.

FAQ


 

PRIVATE CUSTOMERS

Are letters and parcels still being delivered within Germany or are there restrictions?

Parcel volumes remain at a high level. In isolated cases, this can give rise to transit-time delays.
We ask for your patience and apologize for any inconvenience in such cases.

There are no restrictions regarding the delivery of letters within Germany or our range of services in retail outlets and DHL Paketshops.

When receiving a mail item or parcel, is it possible to contract the virus via the pen or hand-scanner if an infected person has handled these?

According to the expert statements familiar to us, the risk of Covid-19 spreading via contact with objects such as parcels is unknown. Only in a few cases so far has infection with the coronavirus via contact with objects been suspected. 

For customers nevertheless concerned about the risk of infection when receiving parcels, we recommend contacting DHL to specify a preferred location where our deliverer can drop-off your parcels (www.dhl.de/ablageort).

What measures have you implemented to avoid contact during delivery?

Our objective is to protect our delivery personnel and customers from infection as much as possible.

We have therefore decided to change our delivery processes until further notice:

  • For items requiring a signature, such as registered items or parcels, we generally waive the requirement for customers to sign upon receipt. Instead, our deliverers will document successful delivery with their own signature.
  • As before, the deliverer will ring the doorbell and only then confirm delivery of the item.
  • This minimizes both the personal contact as well as the need for customers to handle the scanner and pen.
  • Alternatively, delivery of certain shipments must be documented by means of your signature on the item – next to the shipment number. Our deliverer will then photograph your signature on the shipment using the hand-held scanner.

To arrange contactless receipt of your parcels we ask that you contact DHL to specify a preferred location: www.dhl.de/ablageort

Are "cash-on-delivery (COD) items" or items with ID check, items with customs duties and personal delivery no longer delivered to the front door?

In order to protect delivery personnel and recipients, there will be no delivery attempt for COD items, items with additional charges, or with IdentCheck, the identity verification service (for DHL Parcel), at this time.

Effective immediately, these items will be brought directly to the retail outlet and must be picked up by the recipient or a person authorized by the recipient (exception: parcels with "ID Check" must be picked up by the recipient in person; no proxy option available).

The retail outlets provide better protection for employees and customers and allow for cashless payments. This applies to both payment orders and items shipped from abroad with customs duties due.

How can I send and receive mail items and parcels while avoiding contact?

Options for receiving items

Drop-off location: Specify a preferred location on your property where our deliverer can drop-off your parcels.

Packstation: Have your items sent to a Packstation (parcel locker) near you. Please note that you must be a registered Packstation user to take advantage of this service. Use of our Packstations is free of charge.
Is your parcel already in transit? Redirect it now.

 

Shipping

To avoid contact as much as possible, you can order physical letter stamps, Internetmarke stamps (online postage that you print out yourself), and parcel stamps online (shop.deutschepost.de)*. Using DHL’s online franking service, customers can also purchase and print their own parcel stamps from home (dhl.de/online-frankieren). 

Pre-franked parcels can also be sent using our Packstations, with no registration required. To find your closest Packstation visit Postfinder

More information at www.dhl.de/kontaktlos

Buy your postage online and have it shipped to your door for free until further notice

Is there anything I should know about using PO box at this time?

Please continue to make sure your box is emptied at least every 7 days. If this is not possible, e.g. due to quarantine or health reasons, your items will remain in your PO box.
In the event that your PO box is too full to accommodate any further items, we will be obliged to request that it is emptied. In line with standard procedure, you will be informed in writing in such cases and requested to empty your PO box as soon as possible in order to ensure our internal operational processes can continue without disruption. We appreciate your understanding in this matter.

Can delays be expected for merchandise items being shipped from abroad to Germany?

The COVID-19 pandemic has caused many flight connections to be canceled, which in turn has sharply reduced transport capacities from abroad to Germany. This has also impacted online ordered goods which are sent by mail for delivery in Germany by Deutsche Post DHL.

Significant delays are unfortunately possible between the dispatch of merchandise by the seller abroad and arrival of the item in Germany - even though the transit time information published online may state otherwise (e.g. in web shops).

How can COVID-19 tests be sent with Deutsche Post?

Coronavirus tests (contents: samples taken from people or animals) can be sent as Groß/Maxibrief items (large/maxi letters) within Germany. As such, they can be posted in mailboxes. In the event proof of posting is required, this can be arranged in conjunction with additional services, such as Einschreiben Einwurf (registered mail for mailbox delivery).

In accordance with the requirements set out by the Robert Koch Institut (RKI), such items must be labeled as medical test specimens with the UN 3373 diamond and the text “BIOLOGISCHER STOFF, KATEGORIE B; BIOLOGICAL SUBSTANCE, CATEGORY B” (see below). It is important that such shipments are rigid and box-shaped; envelopes and similar are not permitted. 

Further information can be found under “Regulations for the Carriage of Dangerous Goods, Part 1A” (https://www.deutschepost.de/de/g/gefahrgut-versenden.html; Brief National).

RETAIL OUTLETS AND DHL PAKETSHOPS

Will retail outlets keep the usual opening hours?

The postal and parcel services provided by our partner outlets and DHL Paketshops are classed as "system-relevant" essential services. As such these sites can remain open during the current lockdown.

The opening hours of individual retail outlets and DHL Paketshops may unfortunately be subject to change at short notice due to staff or organizational reasons. We apologize for any inconvenience this may cause. Information on the most recent developments, including alternative service points and the latest business hours is available online via the Location finder and on the move via  Post & DHL App.

Pre-franked parcels can also be sent using our Packstations, with no registration required.

BUSINESS CUSTOMERS

Are there delays in parcel shipping within Germany?

We have invested heavily in increasing the capacity of our parcel network. We have also added thousands of additional staff, vehicles, swap bodies and roll containers, and have increased our sorting capacity wherever possible.

In spite of these measures, processing at some parcel centers is currently approaching maximum capacity. As a result – despite our extensive planning and preparations – delivery of your items may require considerably longer than usual at the present time.

In addition to handling more shipments than ever before, many of our processes have been hampered by COVID restrictions and are thus significantly less efficient than usual. We are doing everything we can to reduce parcel processing times down to normal levels.

Are there currently any restrictions to PO box, storage, forwarding, rerouting or bulk recipient postcode services?

To date, there are no major restrictions to our services in Germany.

As a result, there are currently no changes to our PO box, storage and forwarding services, or to our rerouting or bulk recipient postcode services.

  • Due to lack of storage capacity, businesses must continue to empty their PO boxes regularly (at least every 7 days). We apologize for any inconvenience.
  • If you have been forced to close your locations, you can set up temporary mail forwarding via Deutsche Post’s online shop (“Nachsendeauftrag wegen vorübergehender Abwesenheit”) to redirect mail from your PO box address to a new address. This new target address cannot be the same as the street address on file with your PO box.
  • As before, you will be informed in writing in a timely manner should we be forced to temporarily close your PO box facility. During such a closure, items will be sent to your street address. Please excuse any delays in service during this time.

Additional information on rerouting and bulk recipient postcode services:

  • Please ensure that your mail is picked up on a daily basis. Please understand that limited storage capacity and resources prevent us from being able to store large amounts of mail at our sites over extended periods of time.
  • Rerouting of your daily mail (“manual rerouting”) is possible to the extent our capacity allows, as long as a bulk recipient postcode (GEPLZ) and/or PO box are available at both original target address and in the target region. Lead time for this usually 3-4 business days.

INTERNATIONAL MAIL AND PARCEL SERVICES

Are there any restrictions to international mail and parcel services?

International items may be subject to delays due to the COVID-19 pandemic. These may be caused by changes in transport procedures (e.g. border controls), changes in international transport (e.g. cancellation of previously used flight connections) and/or changes in delivery procedures in the destination country (e.g. quarantine or other protective measures).

If you plan to send items to international destinations, please consult this site for information on possible restrictions. We are updating the site regularly.

Delays in delivery and limited capacity for processing tracking inquiries due to force majeure

The transport and delivery of international shipments may take significantly longer than usual at present as a result of the impact of the ongoing global pandemic.
If possible, we would request that you refrain from submitting an inquiry as to the whereabouts of your international shipment until the overall situation caused by the pandemic has eased somewhat.
You can check your shipment status at any time, either on our website or on that of our respective delivery partner (usually the foreign postal company).
In individual cases, the delivery of shipments can take up to three weeks within Europe at present, and may take longer outside Europe.
We and our delivery partners are doing everything in our power to make sure your shipment is delivered as quickly as possible.
We apologize for any inconvenience and thank you for your understanding under these exceptional circumstances.

Current information on delivery to business addresses outside Germany:

Official administrative measures (e.g. the closure of businesses by official order) may lead to problems with the delivery of items to business addresses outside Germany (e.g. companies, retailers, public authorities, shopping centers etc.). The situation may arise whereby it is neither possible to deliver such items, nor to inform the addressees as to possible collection in a Paketshop. This may cause delays and unwanted returns. In light of this, we advise that you liaise with the recipient concerning the local situation to ensure that delivery is possible.

Europe

Information on possible restrictions on shipping international letter mail, Warenpost items, Päckchen and parcels.

 

Key

= Dispatch currently possible.
= Dispatch possible in most cases, with potential restrictions for specific regions.
= Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender.
Country Status Details
Åland Islands  
Albania  
Andorra  
Armenia  
Austria  
Belarus  
Belgium  
Bosnia-Herzegovina  
Bulgaria  
Campione d'Italia  
Canary Islands  
Ceuta  
Channel Islands More
Croatia  
Cyprus (excl. Northern Cyprus)  
Cyprus (Northern Cyprus)  
Czech Republic  
Denmark (excl. Faeroe Islands)  
Estonia  
Faeroe Islands  
Finland (excl. Åland Islands)  
France (excl. overseas territories and departments)  
Georgia  
Gibraltar  
Greece (excl. Mount Athos)  
Greenland  
Hungary  
Iceland  
Ireland  
Italy (excl. Livigno and Campione d'Italia)  
Kazakhstan  
Kosovo  
Latvia  
Liechtenstein  
Lithuania  
Livigno  
Luxembourg  
Malta  
Melilla  
Moldova  
Monaco  
Montenegro  
Mount Athos  
Netherlands (excl. territories outside Europe)  
North Macedonia  
Norway  
Poland  
Portugal  
Romania  
Russia  
San Marino  
Serbia  
Slovakia  
Slovenia  
Spain (excl. Canary Islands, Ceuta and Melilla)  
Sweden  
Switzerland  
Turkey  
Ukraine  
United Kingdom (excl. Channel Islands) More
Vatican City  

Further Information:

Channel Islands:
Unrestricted service has been resumed to the Canary Islands for letters, small packages (Päckchen), Warenpost items, and parcels.
In spite of the trade agreement reached between the European Union (EU) and the United Kingdom, shipments containing merchandise (parcels, small packages (Päckchen), Warenpost International items) must be prepared for export to a customs destination (in particular the electronic transmission of all customs data and submission of a CN 23 customs declaration and, if applicable, the commercial invoice in duplicate, attached to the outside of the shipment). For information regarding Brexit and parcel service to the UK, please visit www.dhl.de/brexit.

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United Kingdom:
Unrestricted service has been resumed to the UK for letters, small packages (Päckchen), Warenpost items, and parcels. 

In spite of the trade agreement reached between the European Union (EU) and the United Kingdom, shipments containing merchandise (parcels, small packages (Päckchen), Warenpost International items) must be prepared for export to a customs destination (in particular the electronic transmission of all customs data and submission of a CN 23 customs declaration and, if applicable, the commercial invoice in duplicate, attached to the outside of the shipment). For information regarding Brexit and parcel service to the UK, please visit www.dhl.de/brexit.

North, South and Central America & The Caribbean

Information on possible restrictions on shipping international letter mail, Warenpost items, Päckchen and parcels.

 

Key

= Dispatch currently possible.
= Dispatch possible in most cases, with potential restrictions for specific regions.
= Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender.
Country Status Details
Anguilla  
Antigua and Barbuda  
Argentina  
Aruba  
Bahamas  
Barbados  
Belize  
Bermuda  
Bolivia  
Bonaire  
Brazil More
Canada More
Cayman Islands  
Chile More
Colombia  
Costa Rica  
Cuba More
Curaçao  
Dominica  
Dominican Republic  
Ecuador  
El Salvador  
Falkland Islands  
French Guiana More
Greenland  
Grenada  
Guadeloupe More
Guatemala  
Guyana
 
Haiti  
Honduras  
Jamaica  
Martinique More
Mexico  
Montserrat  
Nicaragua  
Northern Mariana Islands  
Panama  
Paraguay  
Peru  
Puerto Rico More
Saba  
Saint Martin  
Sint Maarten  
St. Bartélemy  
St. Eustatius  
St. Kitts and Nevis  
St. Lucia  
St. Pierre and Miquelon  
St. Vincent and the Grenadines  
South Georgia / South Sandwich Islands  
Suriname  
Trinidad and Tobago  
Turks and Caicos Islands  
United States of America More
Uruguay  
Venezuela More
Virgin Islands, British  
Virgin Islands, US  

Further Information:

Brazil:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Brazil again.

  • For private customers: The only option available for sending parcels to Brazil will be via the Premium service until further notice
  • For business customers/contract customers: DHL Paket International items can still be sent until further notice. Please note that an international crisis surcharge of EUR 3.10 per kilogram (or part thereof) will be applied to each parcel.

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Canada:
Items (i.e., letters, small packages, Warenpost items and parcels) can generally be sent to Canada.
Until further notice, parcels will be transported to Canada by ocean freight only due to very limited transport capacities. Customers should not specify "Premium" parcel service and expect significantly longer transit times.

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Chile

Over the last few weeks, the transport market for the destination Chile has relaxed slightly and air transport capacity is once again available. As a result, we can partially resume service for merchandise items.

  • Service has resumed for letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e. documents sent as individual letter mail, kilo-rate mail, etc.).
  • Warenpost and Päckchen products are not available for shipment to Chile until further notice.
  • Private customers: Parcel service to Chile via the Premium service has been resumed until further notice.
  • For business/contract customers: DHL Paket International service is available until further notice. Please note that an international crisis surcharge of EUR 3.90 per kilogram (or part thereof) will be applied to each parcel.

-----

Cuba:
Because transport capacity to Cuba is considerably reduced at this time, only limited letter and parcel service is available at present.

  • Service has resumed for letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e. documents sent as individual letter mail, kilo-rate mail, etc.) with immediate effect.
  • However, service for parcels, Warenpost and Päckchen products as well as letter mail items weighing over 500 g or with a thickness of more than 2 cm is suspended until further notice.

-----

French Guiana:
Because transport capacity to French Guiana is considerably reduced at this time, only limited letter and parcel service is available at present.

  • Service has resumed for letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e. documents sent as individual letter mail, kilo-rate mail, etc.) with immediate effect.
  • However, service for parcels, Warenpost and Päckchen products as well as letter mail items weighing over 500 g or with a thickness of more than 2 cm is suspended until further notice.

-----

Guadeloupe:
Because transport capacity to Guadeloupe is considerably reduced at this time, only limited letter and parcel service is available at present.

  • Service has resumed for letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e. documents sent as individual letter mail, kilo-rate mail, etc.) with immediate effect.
  • However, service for parcels, Warenpost and Päckchen products as well as letter mail items weighing over 500 g or with a thickness of more than 2 cm is suspended until further notice.

-----

Martinique:
Because transport capacity to Martinique is considerably reduced at this time, only limited letter and parcel service is available at present.

  • Service has resumed for letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e. documents sent as individual letter mail, kilo-rate mail, etc.) with immediate effect.
  • However, service for parcels, Warenpost and Päckchen products as well as letter mail items weighing over 500 g or with a thickness of more than 2 cm is suspended until further notice.

-----

USA:
At this time, transport capacities to the US are considerably reduced. In light of this, special measures are required in order to maintain mail and parcel service. Please note that since September 15, 2020, we have been shipping some products to the US via ocean freight. This will apply until further notice. As a result, very lengthy transit times of at least 25 to 30 days should be expected. For destinations in the western United States or in remote regions, the transit time may be considerably longer.

 

Shipping documents:

  • Letter mail items weighing up to 500 g and with a maximum thickness of 2 cm can still be sent to the US. As a rule, these items are transported via air freight.
  • Letter mail service for items weighing over 500 g or with a maximum thickness of over 2 cm is still available. As a rule, these items are transported via ocean freight.
  • These terms also apply for Dialogpost International and Presse International items.
 

Merchandise shipments for private customers:

  • Until further notice, small packages (Päckchen) and parcels (Paket) without the Premium service will be sent to the US via ocean transport. Franking is only possible online.
  • For faster merchandise shipment service, customers can still choose DHL Paket International with Premium service; in this case, items are shipped to the US via air freight. This product can be ordered online and in retail outlets.
 

Merchandise shipments for business/contract customers:

  • It is still possible to send Warenpost items to the US. Please note that untracked items will be shipped to the US via ocean freight until further notice.
  • We will also be routing DHL Paket International Economy parcels via ocean freight. The international crisis surcharge does not apply to these items.
  • DHL Paket International Premium will continue to be transported via air freight, and an international crisis surcharge of EUR 2.20 per kilogram (or part thereof) will be applied. Beginning February 1, 2021, this crisis surcharge will be reduced to EUR 1.85 per kilogram (or part thereof).
 

European business customers:

Deutsche Post Packet products can still be sent as normal; no changes to service currently apply. Please note, however, that the prices for all Packet products have risen due to the current international crisis. These products will be shipped via air freight. Please contact your Account Manager in your European country office for further information.

These restrictions also apply to items being sent to Puerto Rico.These restrictions also apply to items being sent to Puerto Rico.

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Venezuela:
Beginning Thursday, Feb. 4, 2021, unrestricted service will be resumed for letters, small packages (Päckchen), Warenpost items, and parcels being sent to Venezuela.

Asia

Information on possible restrictions on shipping international letter mail, Warenpost items, Päckchen and parcels.

 

Key

= Dispatch currently possible.
= Dispatch possible in most cases, with potential restrictions for specific regions.
= Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender.
Country Status Details
Afghanistan  
Armenia  
Azerbaijan  
Bahrain  
Bangladesh  
Bhutan  
Brunei Darussalam  
Cambodia  
China  
East Timor  
Georgia  
Hong Kong  
India  
Indonesia  
Iran More
Iraq  
Israel  
Japan More
Jordan  
Kazakhstan  
Korea (Dem. People’s Republic of Korea, North Korea)  
Korea (Republic of Korea, South Korea)  
Kuwait  
Kyrgyzstan  
Laos  
Lebanon  
Macao  
Malaysia  
Maldives  
Mongolia  
Myanmar  
Nepal  
Oman  
Pakistan  
Palestinian territories  
Philippines  
Qatar  
Russia  
Saudi Arabia  
Singapore More
Sri Lanka  
Syria  
Taiwan More
Tajikistan
 
Thailand  
Turkey  
Turkmenistan More
United Arab Emirates  
Uzbekistan  
Vietnam  
Yemen  

Further Information:

Iran:

Until further notice, merchandise shipments to Iran (DHL Paket International, Päckchen International and Warenpost International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
This acceptance freeze does not affect letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e., documents sent as individual letter mail, kilo-rate mail, etc.).

-----

Japan:
Service to Japan for letters, small packages (Päckchen), Warenpost items and parcels is available. Due to limited transport capacity, customers can expect longer transit times, especially for Päckchen and Economy Paket products.
For business/contract customers: Please note that starting October 26, 2020, a reduced international crisis surcharge of EUR 1.00 per kilogram (or part thereof) will be applied to each DHL Paket International Premium item. DHL Paket International Economy items will no longer be subject to the international crisis surcharge as of October 26, 2020.

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Singapore:
Service has been resumed to Singapore for letters, small packages (Päckchen), Warenpost items, and parcels, effective immediately.
For business customers/contract customers: DHL Paket International service is available until further notice. Please note that an international crisis surcharge of EUR 2.10 per kilogram (or part thereof) will be applied to each parcel.

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Taiwan:
Service to Taiwan for letters, small packages (Päckchen), Warenpost items and parcels is available.
For business/contract customers: Please note that an international crisis surcharge of EUR 2.30 per kilogram (or part thereof) will be applied to each DHL Paket International shipment. Beginning February 1, 2021, this crisis surcharge will be reduced to EUR 1.00 per kilogram (or part thereof).

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Turkmenistan:
Because transport capacity to Turkmenistan is considerably reduced at this time, only limited letter and parcel service is available at present.

  • Service has resumed for letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e. documents sent as individual letter mail, kilo-rate mail, etc.) with immediate effect.
  • However, service for parcels, Warenpost items and small packages (Päckchen) as well as letter mail items weighing over 500 g or with a thickness of more than 2 cm is suspended until further notice.
Australia & Oceania

Information on possible restrictions on shipping international letter mail, Warenpost items, Päckchen and parcels.

 

Key

= Dispatch currently possible.
= Dispatch possible in most cases, with potential restrictions for specific regions.
= Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender.
Country Status Details
American Samoa  
Australia More
Christmas Island  
Cocos Islands  
Cook Islands  
Fiji  
French Polynesia  
Guam  
Heard Island  
Kiribati  
Lord Howe Island More
Marshall Islands  
Micronesia  
Nauru  
New Caledonia  
New Zealand More
New Zealand outlying islands More
Niue  
Norfolk Island  
Palau  
Papua New Guinea  
Pitcairn Islands  
Samoa  
Solomon Islands  
Tasmania More
Tokelau    
Tonga  
Tuvalu  
Vanuatu  
Wallis and Futuna  

Further Information:

Australia:
Because transport capacity to Australia is very limited at this time, special measures are required to maintain letter and parcel service. For some products, we have developed a solution that combines air transport to the Middle East or South Asia with subsequent ocean transport, which allows us to resume previously suspended re-routing service. Please note that this combined air/ocean rerouting will result in very lengthy transit times. At present, timeframes of 40 days or more can be expected for service to Australia, where transit times are also being impacted by import customs clearance processes at the ports. Should shipment volumes exceed capacity on the direct flights that are available, we reserve the right to transport additional products to the destination country via this combined solution.

Shipping documents:
Service to Australia is still available for letter mail items weighing up to 500 g and with a maximum thickness of 2 cm. As a rule, these items are transported via air freight.
Starting on October 26, 2020 we are resuming service for letter mail items weighing over 500 g or with a thickness of more than 2 cm. As a rule, these items will be transported via the combined air/ocean solution as described above.
These terms also apply for Dialogpost International and Presse International items.

Merchandise shipments for private customers:
Until further notice, small packages (Päckchen) and parcels (Paket) without the Premium service will be sent to Australia via combined air/ocean transport. As of October 27, 2020 franking will only be possible online.
For faster merchandise shipment service, customers can still choose DHL Paket International with Premium service; in this case, items are shipped to Australia via air freight. This product can be ordered both online and in retail outlets.

Merchandise shipments for business/contract customers:
Service to Australia for Warenpost items resumes as of October 26, 2020. Please note that, until further notice, these items will also be shipped to Australia via combined air/ocean freight.
DHL Paket International Economy parcels will also be transported via combined air/ocean freight. As of October 26, 2020, these items will no longer be subject to an international crisis surcharge.
DHL Paket International Premium items will continue to be transported via air freight, and subject to an international crisis surcharge of EUR 3.60 per kilogram or part thereof.

The restrictions also apply to shipments to Tasmania and Lord Howe Island.
 
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New Zealand:
Because transport capacity to New Zealand is very limited at this time, special measures are required to maintain letter and parcel service. For some products, we have developed a solution that combines air transport to the Middle East or South Asia with subsequent ocean transport, which allows us to resume previously suspended re-routing service. Please note that this combined air/ocean rerouting will result in very lengthy transit times. At present, timeframes of 50 days or more can be expected for service to Australia, where transit times are also being impacted by import customs clearance processes at the ports. Should shipment volumes exceed capacity on the direct flights that are available, we reserve the right to transport additional products to the destination country via this combined solution.

Shipping documents:
Service to New Zealand is still available for letter mail items weighing up to 500 g and with a maximum thickness of 2 cm. As a rule, these items are transported via air freight.
Starting on October 26, 2020 we are resuming service for letter mail items weighing over 500 g or with a thickness of more than 2 cm. As a rule, these items will be transported via the combined air/ocean solution as described above.
These terms also apply for Dialogpost International and Presse International items.

Merchandise shipments for private customers:
Until further notice, small packages (Päckchen) and parcels (Paket) without the Premium service will be sent to New Zealand via combined air/ocean transport. As of October 27, 2020 franking will only be possible online.
For faster merchandise shipment service, customers can still choose DHL Paket International with Premium service; in this case, items are shipped to New Zealand via air freight. This product can be ordered both online and in retail outlets.

Merchandise shipments for business/contract customers:
Service to New Zealand for Warenpost items resumes as of October 26, 2020. Please note that, until further notice, these items will also be shipped to New Zealand via combined air/ocean freight.
DHL Paket International Economy parcels will also be transported via combined air/ocean freight. As of October 26, 2020, these items will no longer be subject to an international crisis surcharge.
DHL Paket International Premium items will continue to be transported via air freight, and subject to an international crisis surcharge of EUR 2.30 per kilogram or part thereof.

The restrictions also apply to New Zealand’s outlying islands.

Africa

Information on possible restrictions on shipping international letter mail, Warenpost items, Päckchen and parcels.

 

Key

= Dispatch currently possible.
= Dispatch possible in most cases, with potential restrictions for specific regions.
= Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender.
Country Status Details
Algeria  
Angola  
Benin  
Botswana  
Burkina Faso  
Burundi  
Cameroon  
Canary Islands  
Cape Verde  
Central African Republic More
Ceuta  
Chad  
Comoros, Union of the  
Congo (Dem. Republic of the Congo)  
Congo (Republic of the Congo)  
Djibouti  
Egypt  
Equatorial Guinea  
Eritrea  
Eswatini  
Ethiopia  
Gabon  
Gambia  
Ghana  
Guinea  
Guinea-Bissau  
Ivory Coast  
Kenya  
Lesotho  
Liberia  
Libya  
Madagascar  
Malawi  
Mali  
Mauritania  
Mauritius More
Mayotte  
Melilla  
Morocco  
Mozambique  
Namibia  
Niger  
Nigeria  
Réunion More
Rwanda  
Saint Helena, Ascension and Tristan da Cunha  
São Tomé and Principe  
Senegal  
Seychelles  
Sierra Leone  
Somalia  
South Africa More
South Sudan  
Sudan  
Tanzania  
Togo  
Tunisia  
Uganda  
Western Sahara  
Zambia  
Zimbabwe  

Further Information:

Central African Republic:
Until further notice, parcel shipments to the Central African Republic (DHL Paket International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
Warenpost items and Päckchen products can now be sent again.
Letter mail items (i.e., documents sent as individual letter mail, kilo-rate mail, etc.) are also no longer affected by this acceptance freeze.

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Mauritius:
Because transport capacity to Mauritius is considerably reduced at this time, only limited letter and parcel service is available at present.

  • Service has resumed for letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e. documents sent as individual letter mail, kilo-rate mail, etc.) with immediate effect.
  • However, service for parcels, Warenpost and Päckchen products as well as letter mail items weighing over 500 g or with a thickness of more than 2 cm is suspended until further notice.

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Réunion:
Because transport capacity to Réunion is considerably reduced at this time, only limited letter and parcel service is available at present.

  • Service has resumed for letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e. documents sent as individual letter mail, kilo-rate mail, etc.) with immediate effect.
  • However, service for parcels, Warenpost and Päckchen products as well as letter mail items weighing over 500 g or with a thickness of more than 2 cm is suspended until further notice.

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South Africa:
Service to South Africa for letters, small packages (Päckchen), Warenpost items and parcels is available.
For business/contract customers: Please note that starting October 26, 2020, a reduced international crisis surcharge of EUR 1.90 per kilogram (or part thereof) will be applied to each DHL Paket International item. 

Full country-specific information in overview

What do business customers in Europe need to know about sending mail and Packet products from countries outside Germany?

All restrictions applicable to exports from Germany also generally apply to products available to our European shipping customers outside Germany.

Packet products are largely subject to the same restrictions as those applicable to Warenpost International.

Are there any restrictions to Express shipping?

DHL Express is doing everything it can, every day, to maintain service across our worldwide network in 220 countries and territories, and to ensure the integrity of our customers’ supply chains even in these challenging times.

However, current requirements and restrictions in the respective target countries might result in transit time delays.

You can find the latest information on the impact of the coronavirus on Express services at www.dhl.de/express/coronavirus.

ADDITIONAL INFORMATION

How are you protecting your delivery personnel?

The safety of our employees and our customers is our top priority, which is why we are instituting, in all areas, all necessary safety measures as recommended by the Robert Koch Institute. To minimize person-to-person contact, we are currently separating employees into two different shifts, in delivery operations for example. Until further notice, we have also waived the requirement for a recipient signature when delivering parcels; the deliverer signs on behalf of the recipient instead to minimize contact.

For delivery operations alone, we have provided approx. 30,000 liters of hand disinfectant. We are also equipping all delivery vehicles with a water canister so that deliverers can wash their hands during their routes. The driver's cab of all vehicles are cleaned each time there is a driver change and our delivery staff are equipped with masks.

Additional information is available on Deutsche Post DHL Group’s informational site www.coronavirus.dhl

What are the rules for face mask use in Deutsche Post DHL's operations?

We are carefully tracking developments with regard to required protective measures and are naturally complying with applicable regulations, as well as with recommendations issued by the Robert Koch Institute. 

Based on the latest regulations, it is mandatory to wear surgical or FFP2 masks in local public transport and in retail. Accordingly, we have equipped our employees with suitable masks and instructed them to wear them in accordance with the applicable state regulations. In addition, a face mask is still mandatory for all of our facilities. 

Moreover, we implemented contactless delivery procedures throughout Germany early in the crisis as a way to further reduce the risk of infection for customers and deliverers when handing over parcels.