INTERNATIONAL MAIL AND PARCEL SERVICES

Are there any restrictions to international mail and parcel services?

International items may be subject to delays due to the COVID-19 pandemic. These may be caused by changes in transport procedures (e.g. border controls), changes in international transport (e.g. cancellation of previously used flight connections) and/or changes in delivery procedures in the destination country (e.g. quarantine or other protective measures).

If you plan to send items to international destinations, please consult this site for information on possible restrictions. We are updating the site regularly.

Delays in delivery and limited capacity for processing tracking inquiries due to force majeure

The transport and delivery of international shipments may take significantly longer than usual at present as a result of the impact of the ongoing global pandemic.
If possible, we would request that you refrain from submitting an inquiry as to the whereabouts of your international shipment until the overall situation caused by the pandemic has eased somewhat.
You can check your shipment status at any time, either on our website or on that of our respective delivery partner (usually the foreign postal company).
In individual cases, the delivery of shipments can take up to three weeks within Europe at present, and may take longer outside Europe.
We and our delivery partners are doing everything in our power to make sure your shipment is delivered as quickly as possible.
We apologize for any inconvenience and thank you for your understanding under these exceptional circumstances.

Current information on delivery to business addresses outside Germany:

Official administrative measures (e.g. the closure of businesses by official order) may lead to problems with the delivery of items to business addresses outside Germany (e.g. companies, retailers, public authorities, shopping centers etc.). The situation may arise whereby it is neither possible to deliver such items, nor to inform the addressees as to possible collection in a Paketshop. This may cause delays and unwanted returns. In light of this, we advise that you liaise with the recipient concerning the local situation to ensure that delivery is possible.

Current information on shipping to destinations in Asia, Oceania and parts of Africa:

As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. Furthermore, the substantial increase in fuel costs is causing additional upheaval in the international air traffic networks and contributing to a further shortage of transport capacities. 

In light of this, significantly longer transit times can be expected in some cases for shipments to long-haul destinations. That particularly applies to destinations in Asia and Oceania, but also impacts other destinations such as parts of Africa. Please understand that we are not in a position to reliably predict the effects that the currently rapidly changing situation may have. 

Europe

Information on possible restrictions on shipping international letter mail, Warenpost items, Päckchen and parcels.

 

Key

	= Items can be sent for all customers and products without restrictions.
	= Items can be sent in most cases, with potential restrictions for specific products or regions.
	= Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender.
	= We apply a weight-based international crisis surcharge to DHL Paket International shipments sent by contract customers/business customers. We have published details in the Business Customer Portal and by letter.

Country	Status	Details
Åland Islands
Albania
Andorra
Armenia
Austria
Belarus
Belgium
Bosnia-Herzegovina
Bulgaria
Campione d'Italia
Canary Islands
Ceuta
Channel Islands		More
Croatia
Cyprus (excl. Northern Cyprus)		More
Cyprus (Northern Cyprus)
Czech Republic
Denmark (excl. Faeroe Islands)
Estonia
Faeroe Islands
Finland (excl. Åland Islands)
France (excl. overseas territories and departments)
Georgia
Gibraltar
Greece (excl. Mount Athos)
Greenland
Hungary
Iceland
Ireland
Italy (excl. Livigno and Campione d'Italia)
Kazakhstan
Kosovo		More
Latvia
Liechtenstein
Lithuania
Livigno
Luxembourg
Malta
Melilla
Moldova
Monaco
Montenegro
Mount Athos
Netherlands (excl. territories outside Europe)
North Macedonia
Norway
Poland
Portugal
Romania
Russia
San Marino
Serbia
Slovakia
Slovenia
Spain (excl. Canary Islands, Ceuta and Melilla)
Sweden
Switzerland
Turkey
Ukraine		More
United Kingdom (excl. Channel Islands)		More
Vatican City

Further Information:

Channel Islands:
Unrestricted service has been resumed to the Channel Islands for letters, small packages (Päckchen), Warenpost items, and parcels.

In spite of the trade agreement reached between the European Union (EU) and the United Kingdom, shipments containing merchandise (parcels, small packages (Päckchen), Warenpost International items) must be prepared for export to a customs destination (in particular the electronic transmission of all customs data and submission of a CN 23 customs declaration and, if applicable, the commercial invoice in duplicate, attached to the outside of the shipment). For information regarding Brexit and parcel service to the UK, please visit www.dhl.de/brexit. Due to disruptions in the customs clearance process, the import of goods and documents to the Channel Islands is currently (July 2022) subject to very long queues. These issues may result in delivery delays of 1-2 days.

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Cyprus (excl. Northern Cyprus):
All products can be shipped, but currently there may be significant delays compared to the usual transit time of 9 - 11 days (a transit time extension of up to 2 weeks is possible) due to capacity constraints in international shipments.

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Kosovo:
No service restrictions currently apply to letters, small packages and Warenpost International items. Parcel shipments with the destination Kosovo can only be sent as private customer parcels at the present time.

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Ukraine:
Shipments to the following regions/cities are currently suspended: Donetsk region, Luhansk Oblast, Crimea, postal codes 83000-87000 & 91000-99000.
Otherwise, Deutsche Post DHL will maintain letter and parcel mail service to Ukraine for as long as possible despite the current developments in that country. In light of the armed conflict in the country, we are unable to offer transport insurance or accept any liability for shipments to Ukraine as the current risk is outside the control of Deutsche Post. We apologize for any inconvenience. This applies to all products irrespective of the general service description. Should future developments mean that the transport of shipments to Ukraine or local delivery within the country are no longer possible, we will return the shipments consigned to us to the respective sender wherever possible. Please bear in mind that the situation can change at short notice at any time.

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United Kingdom:
Unrestricted service has been resumed to the UK for letters, small packages (Päckchen), Warenpost items, and parcels. 

In spite of the trade agreement reached between the European Union (EU) and the United Kingdom, shipments containing merchandise (parcels, small packages (Päckchen), Warenpost International items) must be prepared for export to a customs destination (in particular the electronic transmission of all customs data and submission of a CN 23 customs declaration and, if applicable, the commercial invoice in duplicate, attached to the outside of the shipment). For information regarding Brexit and parcel service to the UK, please visit www.dhl.de/brexit. Due to disruptions in the customs clearance process, the import of goods and documents into the United Kingdom is currently (July 2022) subject to very long queues. These issues may result in delivery delays of 1-2 days.

North, South and Central America & The Caribbean

Information on possible restrictions on shipping international letter mail, Warenpost items, Päckchen and parcels.

 

Key

	= Items can be sent for all customers and products without restrictions.
	= Items can be sent in most cases, with potential restrictions for specific products or regions.
	= Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender.
	= We apply a weight-based international crisis surcharge to DHL Paket International shipments sent by contract customers/business customers. We have published details in the Business Customer Portal and by letter.

Country	Status	Details
Anguilla
Antigua and Barbuda
Argentina
Aruba
Bahamas
Barbados
Belize
Bermuda
Bolivia
Bonaire
Brazil		More
Canada		More
Cayman Islands
Chile		More
Colombia
Costa Rica
Cuba
Curaçao
Dominica
Dominican Republic
Ecuador
El Salvador
Falkland Islands
French Guiana		More
Greenland
Grenada
Guadeloupe		More
Guatemala
Guyana
Haiti
Honduras
Jamaica
Martinique		More
Mexico
Montserrat
Nicaragua
Northern Mariana Islands
Panama
Paraguay
Peru
Puerto Rico		More
Saba
Saint Martin
Sint Maarten
St. Bartélemy
St. Eustatius
St. Kitts and Nevis
St. Lucia
St. Pierre and Miquelon
St. Vincent and the Grenadines
South Georgia/ South Sandwich Islands
Suriname
Trinidad and Tobago
Turks and Caicos Islands
United States of America		More
Uruguay
Venezuela
Virgin Islands, British
Virgin Islands, US

Further Information:

Brazil:

• Items can be sent to Brazil (i.e. letters, small packages (Päckchen), Warenpost items and parcels (Paket))
• For private customers: The Premium service is available for sending parcels to Brazil
• For business/contract customers: The DHL Paket International service is available. Please note that a weight-based international crisis surcharge will be applied to each parcel

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Canada:

• Items (i.e., letters, small packages (Päckchen), Warenpost items and parcels (Paket)) can generally be sent to Canada.
• Until further notice, parcels without Premium service will be transported to Canada by ocean freight as a result of very limited transport capacities. Note that such shipments will be subject to considerable delays
• For business/contract customers: The DHL Paket International service is available. Please note that a weight-based international crisis surcharge will be applied to each parcel

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Chile

• Items can be sent to Chile (i.e. letters, small packages (Päckchen), Warenpost items and parcels (Paket))
• For private customers: The Premium service is available for sending parcels to Chile
• For business/contract customers: The DHL Paket International service is available. Please note that a weight-based international crisis surcharge will be applied to each parcel

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French Guiana:

• Letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e., documents sent as individual letter mail, kilo-rate mail, etc.) can be sent
• However, service for parcels (Paket), Warenpost items and small packages (Päckchen) as well as letter mail items weighing over 500 g or with a thickness of more than 2 cm is suspended until further notice

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Guadeloupe:

• Letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e., documents sent as individual letter mail, kilo-rate mail, etc.) can be sent
• However, service for parcels (Paket), Warenpost items and small packages (Päckchen) as well as letter mail items weighing over 500 g or with a thickness of more than 2 cm is suspended until further notice

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Martinique:

• Letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e., documents sent as individual letter mail, kilo-rate mail, etc.) can be sent
• However, service for parcels (Paket), Warenpost items and small packages (Päckchen) as well as letter mail items weighing over 500 g or with a thickness of more than 2 cm is suspended until further notice

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USA:
At this time, transport capacities to the US are considerably reduced. Nevertheless, the dispatch of letters, small packages (Päckchen), Warenpost items and parcels (Paket) is generally possible by air freight.

• Merchandise shipments for business/contract customers:
  The DHL Paket International service is available. Please note that a weight-based international crisis surcharge will be applied to each parcel
• European business customers:
  "Deutsche Post Packet" products products can still be sent as usual; no changes to service currently apply. Please note, however, that the prices for all Packet products have risen due to the current international crisis. These products will be shipped via air freight. Please contact your account manager in your European country office for further information.

These restrictions also apply to items being sent to Puerto Rico.

Asia

Information on possible restrictions on shipping international letter mail, Warenpost items, Päckchen and parcels.

 

Key

	= Items can be sent for all customers and products without restrictions.
	= Items can be sent in most cases, with potential restrictions for specific products or regions.
	= Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender.
	= We apply a weight-based international crisis surcharge to DHL Paket International shipments sent by contract customers/business customers. We have published details in the Business Customer Portal and by letter.

Country	Status	Details
Afghanistan
Armenia
Azerbaijan
Bahrain
Bangladesh
Bhutan
Brunei Darussalam
Cambodia		More
China		More
East Timor
Georgia
Hong Kong		More
India
Indonesia
Iran
Iraq
Israel
Japan		More
Jordan
Kazakhstan		More
Korea (Dem. People’s Republic of Korea, North Korea)
Korea (Republic of Korea, South Korea)		More
Kuwait
Kyrgyzstan
Laos
Lebanon
Macao
Malaysia
Maldives
Mongolia
Myanmar
Nepal
Oman
Pakistan
Palestinian territories
Philippines		More
Qatar
Russia
Saudi Arabia
Singapore		More
Sri Lanka
Syria
Taiwan		More
Tajikistan
Thailand		More
Turkey
Turkmenistan
United Arab Emirates
Uzbekistan
Vietnam
Yemen

Further Information:

Cambodia:

As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. In light of this, longer transit times should currently be expected for shipments to Cambodia. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time

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China:

• China’s efforts to fight Covid-19 in many cities and regions are currently having an impact on the international shipment of goods from Germany to China – both at airports and on the ground – and are resulting in considerable delays to processing at the present time. In many cases, it is not possible to route shipments to the corresponding airports in China or process them for onward carriage in the destination country. This also impacts the availability of tracking event information. In order to avoid a further buildup of even greater volumes, which in turn contribute to processing bottlenecks, we would like to inform you that we are suspending service for all Premium shipments (shortened transit time) until further notice, as we cannot guarantee our ability to deliver these services. We kindly ask that you refrain from inquiring as to the whereabouts of items at this time.
• Merchandise shipments for business/contract customers: Shipping of DHL Parcel International and Warenpost International items is limited to standard (Economy) dispatch. As current transit times are unpredictable, please anticipate a transit time of at least 50 days. Premium shipping is not possible at the present time. Please note that the crisis surcharge is not currently being charged.
  
• Merchandise shipments for private customers: Franking is only possible online and is limited to standard shipping. As current transit times are unpredictable, please anticipate a transit time of at least 50 days. Priority shipping of small packages with the Insurance up to €50 service and of parcels with Premium service is not possible at this time.
  
• Document dispatch: Document dispatch is possible without restrictions. This also applies to shipments with additional services such as registered international mail.

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Hong Kong:

• As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. In light of this, longer transit times should currently be expected for shipments to Hong Kong. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time
• For business/contract customers: The DHL Paket International service is available. Please note that a weight-based international crisis surcharge will be applied to each parcel

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Japan:

• As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. In light of this, longer transit times should currently be expected for shipments to Japan. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time
• For business/contract customers: The DHL Paket International service is available. Please note that a weight-based international crisis surcharge will be applied to each parcel

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Kazakhstan:

As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. In light of this, longer transit times should currently be expected for shipments to Kazakhstan. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time

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Korea (Republic of Korea, South Korea):

• As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. In light of this, longer transit times should currently be expected for shipments to Korea. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time
• For business/contract customers: The DHL Paket International service is available. Please note that a weight-based international crisis surcharge will be applied to each parcel

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Philippines:

As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. In light of this, longer transit times should currently be expected for shipments to the Philippines. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time

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Singapore:

• As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. In light of this, longer transit times should currently be expected for shipments to Singapore. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time
• For business/contract customers: The DHL Paket International service is available. Please note that a weight-based international crisis surcharge will be applied to each parcel

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Taiwan:

• As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. In light of this, longer transit times should currently be expected for shipments to Taiwan. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time
• For business/contract customers: The DHL Paket International service is available. Please note that a weight-based international crisis surcharge will be applied to each parcel

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Thailand:

• As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. In light of this, longer transit times should currently be expected for shipments to Thailand. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time
• For business/contract customers: The DHL Paket International service is available. Please note that a weight-based international crisis surcharge will be applied to each parcel

Australia & Oceania

Information on possible restrictions on shipping international letter mail, Warenpost items, Päckchen and parcels.

 

Key

	= Items can be sent for all customers and products without restrictions.
	= Items can be sent in most cases, with potential restrictions for specific products or regions.
	= Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender.
	= We apply a weight-based international crisis surcharge to DHL Paket International shipments sent by contract customers/business customers. We have published details in the Business Customer Portal and by letter.

Country	Status	Details
American Samoa
Australia		More
Christmas Island
Cocos Islands
Cook Islands
Fiji
French Polynesia
Guam
Heard Island
Kiribati
Lord Howe Island		More
Marshall Islands
Micronesia
Nauru
New Caledonia
New Zealand		More
New Zealand outlying islands		More
Niue
Norfolk Island
Palau
Papua New Guinea
Pitcairn Islands
Samoa
Solomon Islands
Tasmania		More
Tokelau
Tonga
Tuvalu
Vanuatu
Wallis and Futuna

Further Information:

Australia:

• Because transport capacity to Australia is very limited at this time, special measures are required to maintain letter and parcel service. For some products, we have developed a solution that combines air transport to the Middle East or South Asia with subsequent ocean transport, which allows us to avoid re-routing service suspensions. Please note that this combined air/ocean rerouting will result in very lengthy transit times. At present, timeframes of 40 days or more can be expected for service to Australia, where transit times are also being impacted by import customs clearance processes at the ports. Should shipment volumes exceed capacity on the direct flights that are available, we reserve the right to transport additional products to the destination country via this combined solution
• As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. In light of this, longer transit times should currently be expected for shipments to Australia. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time

Documents:

• Service for letter mail items weighing up to 500 g and with a maximum thickness of 2 cm is generally by air freight. 
• Letter mail service for items weighing over 500 g or with a maximum thickness of over 2 cm is generally via the air/ocean rerouting described above 
• These terms also apply for Dialogpost International and Presse International items

Merchandise shipments for private customers:

• Until further notice, small packages (Päckchen) and parcels (Paket) without Premium service will be sent via combined air/ocean rerouting. Franking is only possible online 
• For faster delivery of merchandise, we recommend sending it as a parcel (Paket) with Premium service. With this product, transport to Australia is via air freight. It can be ordered online and in retail outlets

Merchandise shipments for business/contract customers:

• Warenpost items can be sent to Australia. Please note that until further notice, these items will also be shipped via combined air/ocean rerouting as described above
• The DHL Paket International service is available. Please note that a weight-based international crisis surcharge will be applied to each parcel 
• DHL Paket International Economy parcels will also be transported via this combined air/ocean rerouting
• DHL Paket International Premium will continue to be transported via air freight

The restrictions also apply to shipments to Tasmania and Lord Howe Island.

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New Zealand:

• Because transport capacity to New Zealand is very limited at this time, special measures are required to maintain letter and parcel service. For some products, we have developed a solution that combines air transport to the Middle East or South Asia with subsequent ocean transport, which allows us to avoid re-routing service suspensions. Please note that this combined air/ocean rerouting will result in very lengthy transit times. At present, timeframes of 50 days or more can be expected for service to New Zealand, where transit times are also being impacted by import customs clearance processes at the ports. Should shipment volumes exceed capacity on the direct flights that are available, we reserve the right to transport additional products to the destination country via this combined solution
• As a result of the airspace bans currently in place over Russia, Ukraine, and other countries, various flight connections have been interrupted, and a number of other connections are being forced to fly a longer route than previously. This increases the amount of fuel required and reduces available transport capacity on these flights. In light of this, longer transit times should currently be expected for shipments to New Zealand. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time

Documents:

• Service for letter mail items weighing up to 500 g and with a maximum thickness of 2 cm is generally by air freight. 
• Letter mail service for items weighing over 500 g or with a maximum thickness of over 2 cm is generally via the air/ocean rerouting described above 
• These terms also apply for Dialogpost International and Presse International items

Merchandise shipments for private customers:

• Until further notice, small packages (Päckchen) and parcels (Paket) without Premium service will be sent via combined air/ocean rerouting. Franking is only possible online
• For faster delivery of merchandise, we recommend sending it as a parcel (Paket) with Premium service. With this product, transport to Australia is via air freight. It can be ordered online and in retail outlets

Merchandise shipments for business/contract customers:

• Warenpost items can be sent to New Zealand. Please note that until further notice, these items will also be shipped via combined air/ocean rerouting as described above
• The DHL Paket International service is available. Please note that a weight-based international crisis surcharge will be applied to each parcel 
• DHL Paket International Economy parcels will also be transported via this combined air/ocean rerouting
• DHL Paket International Premium will continue to be transported via air freight

The restrictions also apply to New Zealand’s outlying islands.

Africa

Information on possible restrictions on shipping international letter mail, Warenpost items, Päckchen and parcels.

 

Key

	= Items can be sent for all customers and products without restrictions.
	= Items can be sent in most cases, with potential restrictions for specific products or regions.
	= Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender.
	= We apply a weight-based international crisis surcharge to DHL Paket International shipments sent by contract customers/business customers. We have published details in the Business Customer Portal and by letter.

Country	Status	Details
Algeria		More
Angola
Benin
Botswana
Burkina Faso
Burundi
Cameroon
Canary Islands
Cape Verde
Central African Republic
Ceuta
Chad
Comoros, Union of the
Congo (Dem. Republic of the Congo)
Congo (Republic of the Congo)
Djibouti
Egypt
Equatorial Guinea
Eritrea
Eswatini
Ethiopia
Gabon
Gambia
Ghana
Guinea
Guinea-Bissau
Ivory Coast
Kenya
Lesotho
Liberia
Libya
Madagascar
Malawi
Mali
Mauritania
Mauritius
Mayotte
Melilla
Morocco
Mozambique
Namibia
Niger
Nigeria
Réunion		More
Rwanda
Saint Helena, Ascension and Tristan da Cunha
São Tomé and Principe
Senegal
Seychelles
Sierra Leone
Somalia
South Africa		More
South Sudan
Sudan
Tanzania
Togo
Tunisia
Uganda
Western Sahara
Zambia
Zimbabwe

Further Information:

Algeria:

In view of the current geopolitical situation, the available transport capacities for many destinations are substantially reduced. In light of this, longer transit times should currently be expected for shipments to Algeria. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time

Réunion:

• Letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e., documents sent as individual letter mail, kilo-rate mail, etc.) can be sent
• However, service for parcels (Paket), Warenpost items and small packages (Päckchen) as well as letter mail items weighing over 500 g or with a thickness of more than 2 cm is suspended until further notice

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South Africa:

• Items can be sent to South Africa (letters, small packages (Päckchen), Warenpost items and parcels (Paket))
• In view of the current geopolitical situation, the available transport capacities for many destinations are substantially reduced. In light of this, longer transit times should currently be expected for shipments to South Africa. Please understand that we are not in a position to reliably predict the effects that the rapidly changing situation may have at this time
• For business/contract customers: The DHL Paket International service is available. Please note that a weight-based international crisis surcharge will be applied to each parcel

What do business customers in Europe need to know about sending mail and Packet products from countries outside Germany?

All restrictions applicable to exports from Germany also generally apply to products available to our European shipping customers outside Germany.

Packet products are largely subject to the same restrictions as those applicable to Warenpost International.

Are there any restrictions to Express shipping?

DHL Express is doing everything it can, every day, to maintain service across our worldwide network in 220 countries and territories, and to ensure the integrity of our customers’ supply chains even in these challenging times.

However, current requirements and restrictions in the respective target countries might result in transit time delays.

You can find the latest information on the impact of the coronavirus on Express services at www.dhl.de/express/coronavirus.