Current information on the coronavirus
Effects on shipping and delivery by Deutsche Post DHL.
Latest Update: August 3, 2020.
Dear Customer,
In light of the coronavirus pandemic, we would like to update you potential impacts of the virus on Deutsche Post DHL dispatch and delivery services.
We generally recommend contactless delivery options whenever possible; this means specifying a Preferred location where our deliverers can drop-off your parcels, or addressing parcels directly to a Packstation.
Currently there are no restrictions to our mail and parcel service within Germany, and no restrictions to services provided at our retail outlets and DHL Paketshops.
The Robert-Koch-Institut provides up-to-date information on the latest developments regarding the coronavirus in Germany.
Download the Corona-Warn-App now and join in the fight against COVID-19.
FAQ
PRIVATE CUSTOMERS
- Are letters and parcels still being delivered within Germany or are there restrictions?
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Parcel volumes remain at a high level. In isolated cases, this can give rise to transit-time delays.
We ask for your patience and apologize for any inconvenience in such cases.There are no restrictions regarding the delivery of letters within Germany or our range of services in retail outlets and DHL Paketshops.
- When receiving a mail item or parcel, is it possible to contract the virus via the pen or hand-scanner if an infected person has handled these?
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According to the expert statements familiar to us, the risk of Covid-19 spreading via contact with objects such as parcels is unknown. Only in a few cases so far has infection with the coronavirus via contact with objects been suspected. This also applies to items originating in regions where cases of infection had been reported.
For customers nevertheless concerned about the risk of infection when receiving parcels, we recommend contacting DHL to specify a preferred location where our deliverer can drop-off your parcels (www.dhl.de/wunschort).
- What measures have you implemented to avoid contact during delivery?
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Our objective is to protect our delivery personnel and customers from infection as much as possible.
We have therefore decided to change our delivery processes until further notice:
- For items requiring a signature, such as registered items or parcels, we generally waive the requirement for customers to sign upon receipt. Instead, our deliverers will document successful delivery with their own signature.
- As before, the deliverer will ring the doorbell and only then confirm delivery of the item.
- This minimizes both the personal contact as well as the need for customers to handle the scanner and pen.
- Alternatively, delivery of certain shipments must be documented by means of your signature on the item – next to the shipment number. Our deliverer will then photograph your signature on the shipment using the hand-held scanner.
To arrange contactless receipt of your parcels we ask that you contact DHL to specify a preferred location: www.dhl.de/wunschort
- Are "cash-on-delivery (COD) items" or items with ID check, items with customs duties and personal delivery no longer delivered to the front door?
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In order to protect delivery personnel and recipients, there will be no delivery attempt for COD items, items with additional charges, or with IdentCheck, the identity verification service (for DHL Parcel), at this time.
Effective immediately, these items will be brought directly to the retail outlet and must be picked up by the recipient or a person authorized by the recipient (exception: parcels with "ID Check" must be picked up by the recipient in person; no proxy option available).
The retail outlets provide better protection for employees and customers and allow for cashless payments. This applies to both payment orders and items shipped from abroad with customs duties due.
- How can I send and receive mail items and parcels while avoiding contact?
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Options for receiving items
Drop-off location: Specify a preferred location on your property where our deliverer can drop-off your parcels.
Packstation: Have your items sent to a Packstation (parcel locker) near you. Please note that you must be a registered Packstation user to take advantage of this service. Use of our Packstations is free of charge.
Is your parcel already in transit? Redirect it now.Shipping
To avoid contact as much as possible, you can order physical letter stamps, Internetmarke stamps (online postage that you print out yourself), and parcel stamps online (shop.deutschepost.de)*. Using DHL’s online franking service, customers can also purchase and print their own parcel stamps from home (dhl.de/online-frankieren).
Pre-franked parcels can also be sent using our Packstations, with no registration required. To find your closest Packstation visit Postfinder
More information at www.dhl.de/kontaktlos
* Buy your postage online and have it shipped to your door for free until further notice
- Is there anything I should know about using PO box at this time?
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Please continue to make sure your box is emptied at least every 7 days. If this is not possible, e.g. due to quarantine or health reasons, your items will remain in your PO box.
In the event that your PO box is too full to accommodate any further items, we will be obliged to request that it is emptied. In line with standard procedure, you will be informed in writing in such cases and requested to empty your PO box as soon as possible in order to ensure our internal operational processes can continue without disruption. We appreciate your understanding in this matter.
- NEW: Can delays be expected for merchandise items being shipped from China to Germany?
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The COVID-19 pandemic has caused many flight connections to be canceled, which in turn has sharply reduced transport capacities between China and Germany in comparison with pre-corona levels. This has also impacted goods from China, e.g., items ordered online and sent by mail for delivery in Germany by Deutsche Post DHL.
Delays of several weeks are unfortunately possible between the dispatch of merchandise by the seller in China and arrival of the item in Germany - even though the transit time information published online may state otherwise (e.g. in web shops).
RETAIL OUTLETS AND DHL PAKETSHOPS
- Will retail outlets keep the usual opening hours?
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For personnel or organizational reasons, the opening hours of individual branches and DHL Paketshops may unfortunately sometimes change at short notice. We apologize for any inconvenience this may cause. We will provide you with up-to-date information regarding possible alternative locations and opening/closing times on the internet via the location finder and on the move via the Post Mobil and DHL apps.
BUSINESS CUSTOMERS
- Are there currently any restrictions to PO box, storage, forwarding, rerouting or bulk recipient postcode services?
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To date, there are no major restrictions to our services in Germany.
As a result, there are currently no changes to our PO box, storage and forwarding services, or to our rerouting or bulk recipient postcode services.
- Due to lack of storage capacity, businesses must continue to empty their PO boxes regularly (at least every 7 days). We apologize for any inconvenience.
- If you have been forced to close your locations, you can set up temporary mail forwarding via Deutsche Post’s online shop (“Nachsendeauftrag wegen vorübergehender Abwesenheit”) to redirect mail from your PO box address to a new address. This new target address cannot be the same as the street address on file with your PO box.
- As before, you will be informed in writing in a timely manner should we be forced to temporarily close your PO box facility. During such a closure, items will be sent to your street address. Please excuse any delays in service during this time.
Additional information on rerouting and bulk recipient postcode services:
- Please ensure that your mail is picked up on a daily basis. Please understand that limited storage capacity and resources prevent us from being able to store large amounts of mail at our sites over extended periods of time.
- Rerouting of your daily mail (“manual rerouting”) is possible to the extent our capacity allows, as long as a bulk recipient postcode (GEPLZ) and/or PO box are available at both original target address and in the target region. Lead time for this usually 3-4 business days.
INTERNATIONAL MAIL AND PARCEL SERVICES
- Are there any restrictions to international mail and parcel services?
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International items may be subject to delays due to the COVID-19 pandemic. These may be caused by changes in transport procedures (e.g. border controls), changes in international transport (e.g. cancellation of previously used flight connections) and/or changes in delivery procedures in the destination country (e.g. quarantine or other protective measures).
If you plan to send items to international destinations, please consult this site for information on possible restrictions. We are updating the site regularly.
Current information on delivery to business addresses outside Germany:
Official administrative measures (e.g. the closure of businesses by official order) may lead to problems with the delivery of items to business addresses outside Germany (e.g. companies, retailers, public authorities, shopping centers etc.). The situation may arise whereby it is neither possible to deliver such items, nor to inform the addressees as to possible collection in a Paketshop. This may cause delays and unwanted returns. In light of this, we advise that you liaise with the recipient concerning the local situation to ensure that delivery is possible.
- Europe
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Information on possible restrictions on shipping international letter mail, Warenpost items, Päckchen and parcels.
Key
= Dispatch currently possible. 
= Dispatch possible in most cases, with potential restrictions for specific regions. 
= Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender. Country Status Details Åland Islands Albania Andorra Armenia Austria Belarus Belgium Bosnia-Herzegovina Bulgaria Campione d'Italia Canary Islands Ceuta Channel Islands Croatia Cyprus (excl. Northern Cyprus) Cyprus (Northern Cyprus) Czech Republic Denmark (excl. Faeroe Islands) Estonia Faeroe Islands Finland (excl. Åland Islands) France (excl. overseas territories and departments) Georgia Gibraltar Greece (excl. Mount Athos) Greenland Hungary Iceland Ireland Italy (excl. Livigno and Campione d'Italia) More Kazakhstan Kosovo Latvia Liechtenstein Lithuania Livigno Luxembourg Malta Melilla Moldova Monaco Montenegro Mount Athos Netherlands (excl. territories outside Europe) North Macedonia Norway Poland Portugal Romania Russia San Marino Serbia Slovakia Slovenia Spain (excl. Canary Islands, Ceuta and Melilla) Sweden Switzerland Turkey Ukraine United Kingdom (excl. Channel Islands) Vatican City Further Information:
Italy:
Poste Italiane, the Italian postal service, has informed us that the following reduced maximum dimensions and maximum weights shall apply to all DHL Paket International shipments with immediate effect:- Dimensions: longest side no greater than 120 cm; sum of length + width + height should not exceed 150 cm
- Max. weight: 25 kg
We will attempt to send any shipments that do not meet these requirements via DHL Express, our second delivery partner in Italy. We do, however, encourage you to adhere to the above maximum size and weight restrictions for parcel shipments to Italy wherever possible, as we cannot guarantee the successful dispatch of parcels to DHL Express in all cases.
- North, South and Central America & The Caribbean
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Information on possible restrictions on shipping international letter mail, Warenpost items, Päckchen and parcels.
Key
= Dispatch currently possible. = Dispatch possible in most cases, with potential restrictions for specific regions. = Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender. Country Status Details Anguilla 
Antigua and Barbuda 
Argentina 
Aruba More Bahamas Barbados Belize
Bermuda Bolivia Bonaire More Brazil More Canada More Cayman Islands Chile Colombia More Costa Rica More Cuba Curaçao Dominica Dominican Republic Ecuador El Salvador Falkland Islands French Guiana Greenland Grenada Guadeloupe Guatemala Guyana
Haiti Honduras Jamaica Martinique Mexico Montserrat Nicaragua
Panama Paraguay Peru Puerto Rico Saba Saint Martin Sint Maarten More St. Eustatius St. Kitts and Nevis St. Lucia St. Pierre and Miquelon St. Vincent and the Grenadines Suriname
Trinidad and Tobago Turks and Caicos Islands United States of America More Uruguay Venezuela Virgin Islands, British Virgin Islands, US Further Information:
Aruba:
Until further notice, parcel shipments to Aruba (DHL Paket International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
Warenpost items and Päckchen products can now be sent again.
Letter mail items (i.e., documents sent as individual letter mail, kilo-rate mail, etc.) are also no longer affected by this acceptance freeze.-----
Bonaire:
Until further notice, parcel shipments to Bonaire (DHL Paket International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
Warenpost items and Päckchen products can now be sent again.
Letter mail items (i.e., documents sent as individual letter mail, kilo-rate mail, etc.) are also no longer affected by this acceptance freeze.-----
Brazil:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Brazil again.- For private customers: The only option available for sending parcels to Brazil will be via the Premium service until further notice
- For business customers/contract customers: DHL Paket International items can still be sent until further notice. Please note that an international crisis surcharge of EUR 3.10 per kilogram (or part thereof) will be applied to each parcel.
-----
Canada:
Items (i.e., letters, small packages, Warenpost items and parcels) can generally be sent to Canada.
Until further notice, parcels will be transported to Canada by ocean freight only due to very limited transport capacities. Customers should not specify "Premium" parcel service and expect significantly longer transit times.-----
Colombia:
Until further notice, merchandise shipments to Colombia (DHL Paket International, Päckchen International and Warenpost International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
This acceptance freeze does not affect letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e., documents sent as individual letter mail, kilo-rate mail, etc.).-----
Costa Rica:
Until further notice, merchandise shipments to Costa Rica (DHL Paket International, Päckchen International and Warenpost International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
This acceptance freeze does not affect letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e., documents sent as individual letter mail, kilo-rate mail, etc.).-----
Sint Maarten:
Until further notice, parcel shipments to Sint Maarten (DHL Paket International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
Warenpost items and Päckchen products can now be sent again.
Letter mail items (i.e., documents sent as individual letter mail, kilo-rate mail, etc.) are also no longer affected by this acceptance freeze.-----
USA:
At this time, transport capacities to the USA are substantially reduced. As such, special measures are required to maintain the shipping of letters and parcels.- It is still possible to send letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (documents) to the USA.
- Warenpost and Päckchen products are no longer available for shipment to the USA until further notice.
- Private customers: Until further notice, the only option available for sending parcels to the USA will be via the Premium service.
- Business customers/contract customers: DHL Paket International items can still be sent until further notice. Please note that a crisis surcharge of EUR 2.20 per kilogram (or part thereof) will be applied to each parcel.
- European business customers: Deutsche Post Packet products can still be sent until further notice. Please note that due to the current international crisis, the prices for all Packet products have been increased. Please contact your Account Manager in your European country office for further information.
- Asia
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Information on possible restrictions on shipping international letter mail, Warenpost items, Päckchen and parcels.
Key
= Dispatch currently possible. = Dispatch possible in most cases, with potential restrictions for specific regions. = Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender. Country Status Details Afghanistan Armenia Azerbaijan Bahrain Bangladesh Bhutan Brunei Darussalam Cambodia China East Timor Georgia Hong Kong India Indonesia Iran More Iraq Israel Japan More Jordan Kazakhstan Korea (Dem. People’s Republic of Korea, North Korea) Korea (Republic of Korea, South Korea) More Kuwait Kyrgyzstan Laos Lebanon Macao Malaysia Maldives Mongolia Myanmar Nepal More Oman Pakistan Palestinian territories Philippines Qatar Russia Saudi Arabia Singapore More Sri Lanka Syria Taiwan More Tajikistan
Thailand More Turkey Turkmenistan United Arab Emirates Uzbekistan Vietnam Yemen Further Information:
Iran:
Until further notice, merchandise shipments to Iran (DHL Paket International, Päckchen International and Warenpost International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
This acceptance freeze does not affect letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e., documents sent as individual letter mail, kilo-rate mail, etc.).-----
Japan:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Japan again.
For business customers/contract customers: DHL Paket International items can still be sent until further notice. Please note that an international crisis surcharge of EUR 1.45 per kilogram (or part thereof) will be applied to each parcel.-----
Korea (Republic of Korea, South Korea):
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to South Korea again.
Business customers/contract customers: We are pleased to report that the transport market serving South Korea has improved to such an extent that the international crisis surcharge applied in recent times we will no longer be charged.-----
Nepal:
Until further notice, parcel shipments to Nepal (DHL Paket International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
Warenpost and Päckchen shipments can now be sent again.
Letter mail items (i.e., documents sent as individual letter mail, kilo-rate mail, etc.) are also no longer affected by this acceptance freeze.-----
Singapore:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Singapore again.
For business customers/contract customers: DHL Paket International items can still be sent until further notice. Please note that an international crisis surcharge of EUR 2.10 per kilogram (or part thereof) will be applied to each parcel.-----
Taiwan:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Taiwan again.- Private customers: Until further notice, the only option available for sending parcels to Taiwan will be via the Premium service.
- Business customers/contract customers: DHL Paket International items can still be sent until further notice. Please note that an international crisis surcharge of EUR 2.80 per kilogram (or part thereof) will be applied to each parcel.
-----
Thailand:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Thailand again.- For private customers: The only option available for sending parcels to Thailand will be via the Premium service until further notice
- For business customers/contract customers: DHL Paket International items can still be sent until further notice. Please note that an international crisis surcharge of EUR 2.40 per kilogram (or part thereof) will be applied to each parcel.
- Australia & Oceania
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Information on possible restrictions on shipping international letter mail, Warenpost items, Päckchen and parcels.
Key
= Dispatch currently possible. = Dispatch possible in most cases, with potential restrictions for specific regions. = Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender. Country Status Details American Samoa Australia More Christmas Island Cocos Islands Cook Islands Fiji French Polynesia Guam Heard Island Kiribati Lord Howe Island More Marshall Islands Micronesia Nauru New Caledonia New Zealand More New Zealand outlying islands More Norfolk Island Palau Papua New Guinea Pitcairn Islands Samoa Solomon Islands Tasmania More Tonga Tuvalu Vanuatu Wallis und Futuna Further Information:
Australia:
At this time, transport capacities to Australia are substantially reduced. As such, special measures are required to maintain the shipping of letters and parcels.- Letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e., documents sent as individual letter mail, kilo-rate mail, etc.) can still be sent.
- Warenpost and Päckchen products are no longer available for shipment to Australia until further notice
- Private customers: Until further notice, the only option available for sending parcels to Australia will be via the Premium service.
- Business customers/contract customers: DHL Paket International items can still be sent until further notice. Please note that an international crisis surcharge of EUR 3.60 per kilogram (or part thereof) will be applied to each parcel.
The restrictions also apply to shipments to Tasmania and Lord Howe Island.-----New Zealand:
Over the last few weeks, the transport market for New Zealand destinations has relaxed slightly, resulting in the opening up of air transport capacity. We will therefore be able to partially resume service for merchandise items.- Letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e., documents sent as individual letter mail, kilo-rate mail, etc.) can still be sent.
- Warenpost and Päckchen products are no longer available for shipment to New Zealand until further notice
- Private customers: Until further notice, it is once again possible to send parcels to New Zealand via the Premium service
- Business customers/contract customers: DHL Paket International items can still be sent until further notice. Please note that an international crisis surcharge of EUR 2.30 per kilogram (or part thereof) will be applied to each parcel.
The restrictions also apply to New Zealand’s outlying islands.
- Africa
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Information on possible restrictions on shipping international letter mail, Warenpost items, Päckchen and parcels.
Key
= Dispatch currently possible. = Dispatch possible in most cases, with potential restrictions for specific regions. = Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender. Country Status Details Algeria Angola Benin Botswana Burkina Faso More Burundi More Cameroon Canary Islands Cape Verde Central African Republic More Ceuta Chad Comoros Congo (Dem. Republic of the Congo) More Congo (Republic of the Congo) More Djibouti More Egypt Equatorial Guinea Eritrea Eswatini Ethiopia Gabon Gambia Ghana More Guinea More Guinea-Bissau Ivory Coast Kenya Lesotho Liberia Libya Madagascar Malawi More Mali More Mauritania Mauritius Mayotte Melilla Morocco More Mozambique Namibia Niger Nigeria Réunion Rwanda Saint Helena, Ascension and Tristan da Cunha São Tomé and Principe Senegal Seychelles Sierra Leone More Somalia More South Africa More South Sudan Sudan Tanzania Togo Tunisia Uganda More Western Sahara More Zambia Zimbabwe Further Information:
Burkina Faso:
Until further notice, merchandise shipments to Burkina Faso (DHL Paket International, Päckchen International and Warenpost International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
This acceptance freeze does not affect letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e., documents sent as individual letter mail, kilo-rate mail, etc.).-----
Burundi:
Until further notice, merchandise shipments to Burundi (DHL Paket International, Päckchen International and Warenpost International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
This acceptance freeze does not affect letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e., documents sent as individual letter mail, kilo-rate mail, etc.).-----
Central African Republic:
Until further notice, parcel shipments to the Central African Republic (DHL Paket International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
Warenpost items and Päckchen products can now be sent again.
Letter mail items (i.e., documents sent as individual letter mail, kilo-rate mail, etc.) are also no longer affected by this acceptance freeze.-----
Congo (Dem. Republic of the Congo):
Until further notice, merchandise shipments to the Democratic Republic of Congo (DHL Paket International, Päckchen International and Warenpost International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
This acceptance freeze does not affect letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e., documents sent as individual letter mail, kilo-rate mail, etc.).-----
Congo (Republic of the Congo):
Until further notice, merchandise shipments to the Congo (DHL Paket International, Päckchen International and Warenpost International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
This acceptance freeze does not affect letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e., documents sent as individual letter mail, kilo-rate mail, etc.).-----
Djibouti:
Until further notice, merchandise shipments to Djibouti (DHL Paket International, Päckchen International and Warenpost International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
This acceptance freeze does not affect letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e., documents sent as individual letter mail, kilo-rate mail, etc.).-----
Ghana:
Until further notice, parcel shipments to Ghana (DHL Paket International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
Warenpost items and Päckchen products can now be sent again. Letter mail items (i.e., documents sent as individual letter mail, kilo-rate mail, etc.) are also no longer affected by this acceptance freeze.-----
Guinea:
Until further notice, parcel shipments to Guinea (DHL Paket International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
Warenpost items and Päckchen products can now be sent again.
Letter mail items (i.e., documents sent as individual letter mail, kilo-rate mail, etc.) are also no longer affected by this acceptance freeze.-----
Malawi:
Until further notice, merchandise shipments to Malawi (DHL Paket International, Päckchen International and Warenpost International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
This acceptance freeze does not affect letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e., documents sent as individual letter mail, kilo-rate mail, etc.).-----
Mali:
Until further notice, merchandise shipments to Mali (DHL Paket International, Päckchen International and Warenpost International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
This acceptance freeze does not affect letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e., documents sent as individual letter mail, kilo-rate mail, etc.).-----
Morocco:
Items (i.e., letters, small packages, Warenpost items and parcels) can in principle be sent to Morocco.
Until further notice, merchandise shipments will be transported to Morocco by ocean freight only due to very limited transport capacities. We do not recommend sending small packages and parcels with the "Premium" service, and caution that shipments will be subject to considerable delays.-----
Sierra Leone:
Until further notice, parcel shipments to Sierra Leone (DHL Paket International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
Warenpost items and Päckchen products can now be sent again.
Letter mail items (i.e., documents sent as individual letter mail, kilo-rate mail, etc.) are also no longer affected by this acceptance freeze.-----
Until further notice, merchandise shipments to Somalia (DHL Paket International, Päckchen International and Warenpost International) cannot be accepted due to problems with transport, customs clearance and/or delivery.
This acceptance freeze does not affect letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e., documents sent as individual letter mail, kilo-rate mail, etc.).-----
South Africa:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to South Africa again.- For private customers: The only option available for sending parcels to South Africa will be via the Premium service until further notice
- For business customers/contract customers: DHL Paket International items can still be sent until further notice. Please note that an international crisis surcharge of EUR 3.10 per kilogram (or part thereof) will be applied to each parcel.
-----
Uganda:
Until further notice, parcel shipments to Uganda (DHL Paket International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
Warenpost items and Päckchen products can now be sent again. Letter mail items (i.e., documents sent as individual letter mail, kilo-rate mail, etc.) are also no longer affected by this acceptance freeze.-----
Western Sahara:
Items (i.e., letters, small packages, Warenpost items and parcels) can in principle be sent to Western Sahara.
Until further notice, merchandise shipments will be transported to Western Sahara by ocean freight only due to very limited transport capacities. We do not recommend sending small packages and parcels with the "Premium" service, and caution that shipments will be subject to considerable delays.
- Full country-specific information in overview
- What do business customers in Europe need to know about sending mail and Packet products from countries outside Germany?
-
All restrictions applicable to exports from Germany also generally apply to products available to our European shipping customers outside Germany.
Packet products are largely subject to the same restrictions as those applicable to Warenpost International.
- Are there any restrictions to Express shipping?
-
DHL Express is doing everything it can, every day, to maintain service across our worldwide network in 220 countries and territories, and to ensure the integrity of our customers’ supply chains even in these challenging times.
However, current requirements and restrictions in the respective target countries might result in transit time delays.
You can find the latest information on the impact of the coronavirus on Express services at www.dhl.de/express/coronavirus.
ADDITIONAL INFORMATION
- How are you protecting your delivery personnel?
-
The safety of our employees and our customers is our top priority, which is why we are instituting, in all areas, all necessary safety measures as recommended by the Robert Koch Institute. To minimize person-to-person contact, we are currently separating employees into two different shifts, in delivery operations for example. Until further notice, we have also waived the requirement for a recipient signature when delivering parcels; the deliverer signs on behalf of the recipient instead to minimize contact.
For delivery operations alone, we have provided approx. 30,000 liters of hand disinfectant. We are also equipping all delivery vehicles with a water canister so that deliverers can wash their hands during their routes. The driver's cab of all vehicles are cleaned each time there is a driver change and our delivery staff are equipped with masks.
Additional information is available on Deutsche Post DHL Group’s informational site www.coronavirus.dhl
- Are face masks used by staff throughout Deutsche Post DHL’s operations?
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In our operations, face masks are, as a rule, worn in all situations where the recommended minimum distance regulations of 1.5 - 2 meters cannot be guaranteed at all times (e.g. for technicians, transport supervisors or training measures, in so far as no second vehicle is available). Our employees are provided with appropriate protection in those federal states and municipalities in which official regulations have been imposed regarding the mandatory use of face masks in certain sectors of public life.
It is important to understand, however, that there is currently no universal mask requirement for deliverers in homes, apartments or residential areas. Moreover, we implemented contactless delivery procedures throughout Germany early in the process to further reduce the risk of infection for customers and deliverers.
In the event that employees are uncertain or have any queries they can approach their local supervisor at any time. Should customers wish that delivery or collection of their shipments to be carried out with a face mask, we will be happy to register their concerns. In addition, the key protection measures against COVID-19, namely the regular and thorough washing of hands and compliance with the minimum distance requirements of 1.5 - 2 meters continue to apply at Deutsche Post DHL.