Current information on the coronavirus
Effects on shipping and delivery by Deutsche Post DHL.
Latest Update: May 29, 2020.
Dear Customer,
In light of the coronavirus pandemic, we would like to update you on the impact of the virus on Deutsche Post DHL shipping and delivery services.
Parcel volumes remain at a high level, which can in isolated cases give rise to delays in transit time.
We ask for your patience and apologize for any inconvenience in such cases.
We have now been able to further increase our capacities and thus increasingly stabilize operating processes. We have also hired several thousand additional employees since the beginning of April and initiated further measures to enable us to more quickly adapt our work processes in line with current developments.
All these measures mean that we can again offer our customers stable transport and parcel delivery quality. For example, we are carrying out all collection trips from our business customers as planned again. The previous restrictions on international items are also being successively lifted again.
There continue to be no significant restrictions with regard to letter mail delivery within Germany or to the services available in our retail outlets and DHL Paketshops.
We at Deutsche Post DHL will continue to do everything in our power to ensure sustained, full-coverage transport and delivery of mail and parcels, while playing our part in slowing the spread of the virus. To this end, we are implementing measures in accordance with the recommendations of the responsible authorities (particularly the Robert Koch Institute) to minimize the risk of infection for you and our employees.
As a rule, we recommend contactless delivery options whenever possible; this means specifying a Preferred location where our deliverers can drop-off your parcels, or addressing parcels directly to a Packstation.
The Robert-Koch-Institut provides up-to-date information on the latest developments regarding the coronavirus in Germany.
The situation caused by the corona virus has led to a considerable rise in parcel volumes. This may result in delays to delivery.
If possible please:
- Nominate a preferred location in your building / on your property
- Try to meet your deliverer half way in the stairwell – if at all feasible – and maintaining a safe distance
- Address your parcels to a Packstation
Many thanks for your support!
FAQ
Private Customers
- Are letters and parcels still being delivered within Germany or are there restrictions?
-
Parcel volumes remain at a high level, which can in isolated cases give rise to delays in transit time. We ask for your patience and apologize for any inconvenience in such cases.
There continue to be no significant restrictions with regard to letter mail delivery within Germany or to the services available in our retail outlets and DHL Paketshops.
- What measures have you implemented to avoid contact during delivery?
-
Our objective is to protect our delivery personnel and customers from infection as much as possible.
We have therefore decided to change our delivery processes until further notice:
- For items requiring a signature, such as registered items or parcels, we generally waive the requirement for customers to sign upon receipt. Instead, our deliverers will document successful delivery with their own signature.
- As before, the deliverer will ring the doorbell and only then confirm delivery of the item.
- This minimizes both the personal contact as well as the need for customers to handle the scanner and pen.
- Alternatively, delivery of certain shipments must be documented by means of your signature on the item – next to the shipment number. Our deliverer will then photograph your signature on the shipment using the hand-held scanner.
To arrange contactless receipt of your parcels we ask that you contact DHL to specify a preferred location: www.dhl.de/wunschort
- When receiving a mail item or parcel, is it possible to contract the virus via the pen or hand-scanner if an infected person has handled these?
-
According to the expert statements familiar to us, the risk of Covid-19 spreading via contact with objects such as parcels is unknown. Only in a few cases so far has infection with the coronavirus via contact with objects been suspected. This also applies to items originating in regions where cases of infection had been reported.
For customers nevertheless concerned about the risk of infection when receiving parcels, we recommend contacting DHL to specify a preferred location where our deliverer can drop-off your parcels (www.dhl.de/wunschort).
- How can I send and receive mail items and parcels while avoiding contact?
-
Delivery options
File location: Specify a preferred location on your property where our deliverer can drop-off your parcels.
Packstation: Have your items sent to a Packstation (parcel locker) near you. Please note that you must be a registered Packstation user to take advantage of this service. Use of our Packstations is free of charge.
Is your parcel already in transit? Redirect it now.Dispatch:
To avoid contact as much as possible, you can order physical letter stamps, Internetmarke stamps (online postage that you print out yourself), and parcel stamps online (shop.deutschepost.de)*. Using DHL’s online franking service, customers can also purchase and print their own parcel stamps from home (dhl.de/online-frankieren).Pre-franked parcels can also be sent using our Packstations, with no registration required. To find your closest Packstation visit Postfinder
More information at www.dhl.de/kontaktlos
* Buy your postage online and have it shipped to your door for free until further notice
- Are "cash-on-delivery (COD) items" or items with ID check, items with customs duties and personal delivery no longer delivered to the front door?
-
In order to protect delivery personnel and recipients, there will be no delivery attempt for COD items, items with additional charges, or with IdentCheck, the identity verification service (for DHL Parcel), at this time.
Effective immediately, these items will be brought directly to the retail outlet and must be picked up by the recipient or a person authorized by the recipient (exception: parcels with “ID Check” must be picked up by the recipient in person; no proxy option available).
The retail outlets provide better protection for employees and customers and allow for cashless payments. This applies to both payment orders and items shipped from abroad with customs duties due.
- Is there anything I should know about using PO box at this time?
-
Please continue to make sure your box is emptied at least every 7 days. If this is not possible, e.g. due to quarantine or health reasons, your items will remain in your PO box. In the event that your PO box is too full to accommodate any further items, we will be obliged to request that it is emptied. In line with standard procedure, you will be informed in writing in such cases and requested to empty your PO box as soon as possible in order to ensure our internal operational processes can continue without disruption. Thank you for your understanding in this matter.
Retail Outlets and DHL Paketshops
- Will retail outlets keep the usual opening hours?
-
Due to the current situation, some retail outlet and DHL Paketshop operators might have make last-minute changes to their opening hours. We ask for your understanding.
We will keep you informed of the most recent developments, including alternative service points and the latest business hours online Location-Finder as well mobile Post Mobil App and DHL App.
Because the situation is constantly changing, please note that the information displayed regarding opening hours might not be current. The most recent information is also available and posted at all our service points and DHL Paketshops.
- What happens if a parcel is being held for me for pick-up at a retail outlet that has been closed?
-
The standard process for the unexpected closure of a postal outlet or DHL Paketshop stipulates that all shipments at this location will be picked up by our company and delivered to the customer a second time. Shipments that need to be notified in future will be deposited for collection in nearby postal outlets, DHL Paketshops or DHL Packstations. Our customers will then be informed accordingly.
- Why are parcels currently being delivered to a different retail outlet (sometimes farther away) or to a Packstation when I’m not home to receive it?
-
Currently several of our partner outlets and Paketshops have been forced to close. For customers affected by these closures, we have created emergency collection points for the time being.
Affected parcels are being redirected to one of these emergency collection points or to a nearby Packstation. In both cases, customers might have to travel a bit farther than the outlet most familiar to them. We regret the inconvenience and appreciate your understanding given the current situation.
Business Customers
- What are the current guidelines for shipping?
-
Before sending items to a business address, please first make sure that delivery to this address is possible and that parcels are being accepted there at this time.
If you are a business mail customer and want to avoid going to the retail outlet or mail center, you can send letters directly from your PC with our hybrid mail service. Just download the free software at www.deutschepost.de/mailer and register for the service. Deutsche Post will handle the printing, enveloping and posting.
- What are the current guidelines for parcel pickup?
-
We currently have a stable level of transport and parcel delivery quality overall. For example, we are carrying out all of our collection trips and special collections in coordination with our business customers as planned again.
Parcel volumes remain at a high level, which can in isolated cases give rise to delays in transit time.
We are working continuously to synchronize our capacities with demand and are liaising closely with our business customers, making individual arrangements where appropriate.
- What happens if I’ve already sent an item to a business that is currently closed?
-
If business customers are impacted by the current wave of closures and we determine that delivery to the relevant addresses is not possible over an extended period of time, because no drop-off is possible or no drop-off location has been specified, the items will be considered undeliverable and returned to the sender.
Please understand that we cannot store items indefinitely in our retail outlets, Paketshops or other facilities.
- Are there currently any restrictions to PO box, storage, forwarding, rerouting or bulk recipient postcode services?
-
To date, there are no major restrictions to our services in Germany.
As a result, there are currently no changes to our PO box, storage and forwarding services, or to our rerouting or bulk recipient postcode services.
- Due to lack of storage capacity, businesses must continue to empty their PO boxes regularly (at least every 7 days). We apologize for any inconvenience.
- If you have been forced to close your locations, you can set up temporary mail forwarding via Deutsche Post’s online shop (“Nachsendeauftrag wegen vorübergehender Abwesenheit”) to redirect mail from your PO box address to a new address. This new target address cannot be the same as the street address on file with your PO box.
- As before, you will be informed in writing in a timely manner should we be forced to temporarily close your PO box facility. During such a closure, items will be sent to your street address. Please excuse any delays in service during this time.
Additional information on rerouting and bulk recipient postcode services:
- Please ensure that your mail is picked up on a daily basis. Please understand that limited storage capacity and resources prevent us from being able to store large amounts of mail at our sites over extended periods of time.
- Rerouting of your daily mail (“manual rerouting”) is possible to the extent our capacity allows, as long as a bulk recipient postcode (GEPLZ) and/or PO box are available at both original target address and in the target region. Lead time for this usually 3-4 business days.
International Mail and Parcel Services
- Are there any restrictions to international mail and parcel services?
-
International items may be subject to delays due to the COVID-19 pandemic. These may be caused by changes in transport procedures (e.g. border controls), changes in international transport (e.g. cancellation of previously used flight connections) and/or changes in delivery procedures in the destination country (e.g. quarantine or other protective measures).
If you plan to send items to international destinations, please consult this site for information on possible restrictions. We are updating the site regularly.
Current information on delivery to business addresses outside Germany:
Official administrative measures (e.g. the closure of businesses by official order) may lead to problems with the delivery of items to business addresses outside Germany (e.g. companies, retailers, public authorities, shopping centers etc.). The situation may arise whereby it is neither possible to deliver such items, nor to inform the addressees as to possible collection in a Paketshop. This may cause delays and unwanted returns. In light of this, we advise that you liaise with the recipient concerning the local situation to ensure that delivery is possible.
- Europe
-
Information on possible restrictions on shipping international letter mail, Warenpost items, Päckchen and parcels.
Key
= Dispatch currently possible. 
= Dispatch possible in most cases, with potential restrictions for specific regions. 
= Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender. Country Status Details Åland Islands Albania Andorra Armenia Austria Belarus Belgium New Bosnia-Herzegovina Bulgaria Campione d'Italia Canary Islands Ceuta Channel Islands Croatia Cyprus (excl. Northern Cyprus) Cyprus (Northern Cyprus) Czech Republic Denmark (excl. Faeroe Islands) Estonia Faeroe Islands Finland (excl. Åland Islands) France (excl. overseas territories and departments) More Georgia Gibraltar Greece (excl. Mount Athos) Greenland Hungary Iceland Ireland Italy (excl. Livigno and Campione d'Italia) More Kazakhstan Kosovo Latvia Liechtenstein Lithuania Livigno Luxembourg Malta Melilla Moldavia Monaco More Montenegro Mount Athos Netherlands (excl. territories outside Europe) North Macedonia Norway Poland Portugal Romania Russia San Marino Serbia Slovakia Slovenia Spain (excl. Canary Islands, Ceuta and Melilla) Sweden Switzerland New Turkey Ukraine United Kingdom (excl. Channel Islands) Vatican City Further Information:
Belgium:
It is once again possible to send bulky good shipments to Belgium.
As a result of current network capacities, customers can continue to expect transit-time delays for parcel shipments to Belgium.-----
France (incl. Monaco):
In light of the current situation caused by the COVID-19 pandemic in France, La Poste has introduced restrictions within its parcel network, which have given rise to reduced network capacities. As a result, we are unfortunately forced to implement the following restrictions to shipments being sent to France (incl. Monaco):- The maximum weight restriction for DHL Paket International items is 20 kg
- Discontinued service for bulky goods
Bulky goods and parcels weighing over 20 kg handed over to us will be returned to you as we currently have insufficient storage and rerouting capacity at our disposal.
As a result of the current network situation, customers can continue to expect transit-time delays for parcel shipments to France.-----
Italy:
Poste Italiane, the Italian postal service, has informed us that the following reduced maximum dimensions and maximum weights shall apply to all DHL Paket International shipments with immediate effect:- Dimensions: longest side no greater than 120 cm; sum of length + width + height should not exceed 150 cm
- Max. weight: 25 kg
We will attempt to send any shipments that do not meet these requirements via DHL Express, our second delivery partner in Italy. We do, however, encourage you to adhere to the above maximum size and weight restrictions for parcel shipments to Italy wherever possible, as we cannot guarantee the successful dispatch of parcels to DHL Express in all cases.
-----
Switzerland:
It is once again possible to send bulky good shipments as well as Cash-on-Delivery (COD) mail items to Switzerland.
- North, South and Central America & The Caribbean
-
Information on possible restrictions on shipping international letter mail, Warenpost items, Päckchen and parcels.
Key
= Dispatch currently possible. = Dispatch possible in most cases, with potential restrictions for specific regions. = Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender. Country Status Details Anguilla 
Antigua and Barbuda 
Argentina 
Aruba Bahamas Barbados Belize
Bermuda Bolivia Bonaire Brazil More Canada More Cayman Islands Chile Colombia More Costa Rica More Cuba Curaçao Dominica Dominican Republic Ecuador El Salvador More Falkland Islands French Guiana Greenland Grenada Guadeloupe Guatemala More Guyana
Haiti Honduras Jamaica Martinique Mexico Montserrat Nicaragua
Panama Paraguay Peru Puerto Rico Saba Saint Martin Sint Maarten St. Eustatius St. Kitts and Nevis St. Lucia St. Pierre and Miquelon St. Vincent and the Grenadines Suriname
Trinidad and Tobago More Turks and Caicos Islands United States of America More Uruguay Venezuela Virgin Islands, British Virgin Islands, US Further Information:
Brazil:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Brazil again.- For private customers: The only option available for sending parcels to Brazil will be via the Premium service until further notice
- For business customers/contract customers: DHL Paket International items can still be sent until further notice. Please note that an international crisis surcharge of EUR 3.10 per kilogram (or part thereof) will be applied to each parcel.
-----
Canada:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Canada again.
Until further notice, parcels will be transported to Canada by ocean freight only due to very limited transport capacities. We recommend sending parcels "Economy" and caution that such shipments will be subject to considerable delays.-----
Colombia:
Until further notice, merchandise shipments to Colombia (DHL Paket International, Päckchen International and Warenpost International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
This acceptance freeze does not affect letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e., documents sent as individual letter mail, kilo-rate mail, etc.).-----
Costa Rica:
Until further notice, merchandise shipments to Costa Rica (DHL Paket International, Päckchen International and Warenpost International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
This acceptance freeze does not affect letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e., documents sent as individual letter mail, kilo-rate mail, etc.).-----
El Salvador:
Until further notice, merchandise shipments to El Salvador (DHL Paket International, Päckchen International and Warenpost International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
This acceptance freeze does not affect letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e., documents sent as individual letter mail, kilo-rate mail, etc.).-----
Guatemala:
Until further notice, merchandise shipments to Guatemala (DHL Paket International, Päckchen International and Warenpost International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
This acceptance freeze does not affect letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e., documents sent as individual letter mail, kilo-rate mail, etc.).-----
Trinidad and Tobago:
Until further notice, merchandise shipments to Trinidad and Tobago (DHL Paket International, Päckchen International and Warenpost International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
This acceptance freeze does not affect letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e., documents sent as individual letter mail, kilo-rate mail, etc.).-----
USA:
At this time, transport capacities to the USA are substantially reduced. As such, special measures are required to maintain the shipping of letters and parcels.- It is still possible to send letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (documents) to the USA.
- Warenpost and Päckchen products are no longer available for shipment to the USA until further notice.
- Private customers: Until further notice, the only option available for sending parcels to the USA will be via the Premium service.
- Business customers/contract customers: DHL Paket International items can still be sent until further notice. Please note that a crisis surcharge of EUR 2.20 per kilogram (or part thereof) will be applied to each parcel.
- European business customers: Deutsche Post Packet products can still be sent until further notice. Please note that due to the current international crisis, the prices for all Packet products have been increased. Please contact your Account Manager in your European country office for further information.
- Asia
-
Information on possible restrictions on shipping international letter mail, Warenpost items, Päckchen and parcels.
Key
= Dispatch currently possible. = Dispatch possible in most cases, with potential restrictions for specific regions. = Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender. Country Status Details Afghanistan Armenia Azerbaijan Bahrain Bangladesh New Bhutan New Brunei Darussalam Cambodia New China East Timor Georgia Hong Kong India More Indonesia Iran More Iraq Israel Japan New Jordan Kazakhstan Korea (Dem. People’s Republic of Korea, North Korea) Korea (Republic of Korea, South Korea) New Kuwait Kyrgyzstan Laos Lebanon New Macao Malaysia Maldives Mongolia Myanmar Nepal Oman Pakistan Palestinian territories Philippines More Qatar Russia Saudi Arabia Singapore New Sri Lanka More Syria Taiwan More Thailand More Turkey Turkmenistan United Arab Emirates Uzbekistan Vietnam Yemen Further Information:
Bangladesh:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Bangladesh again.-----
Bhutan:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Bhutan again.-----
Cambodia:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Cambodia again.-----
India:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to India again.-----
Iran:
Until further notice, merchandise shipments to Iran (DHL Paket International, Päckchen International and Warenpost International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
This acceptance freeze does not affect letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e., documents sent as individual letter mail, kilo-rate mail, etc.).-----
Japan:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Japan again.
For business customers/contract customers: DHL Paket International items can still be sent until further notice. Please note that an international crisis surcharge of EUR 1.45 per kilogram (or part thereof) will be applied to each parcel.-----
Korea (Republic of Korea, South Korea):
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to South Korea again.
For business customers/contract customers: DHL Paket International items can still be sent until further notice. Please note that an international crisis surcharge of EUR 2.50 per kilogram (or part thereof) will be applied to each parcel.-----
Lebanon:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Lebanon again.-----
Philippines:
Until further notice, merchandise shipments to the Philippines (DHL Paket International, Päckchen International and Warenpost International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
This acceptance freeze does not affect letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e., documents sent as individual letter mail, kilo-rate mail, etc.).-----
Singapore:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Singapore again.
For business customers/contract customers: DHL Paket International items can still be sent until further notice. Please note that an international crisis surcharge of EUR 2.10 per kilogram (or part thereof) will be applied to each parcel.-----
Sri Lanka:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Sri Lanka again.-----
Taiwan:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Taiwan again.- Private customers: Until further notice, the only option available for sending parcels to Taiwan will be via the Premium service.
- Business customers/contract customers: DHL Paket International items can still be sent until further notice. Please note that an international crisis surcharge of EUR 2.80 per kilogram (or part thereof) will be applied to each parcel.
-----
Thailand:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Thailand again.- For private customers: The only option available for sending parcels to Thailand will be via the Premium service until further notice
- For business customers/contract customers: DHL Paket International items can still be sent until further notice. Please note that an international crisis surcharge of EUR 2.40 per kilogram (or part thereof) will be applied to each parcel.
- Australia & Oceania
-
Information on possible restrictions on shipping international letter mail, Warenpost items, Päckchen and parcels.
Key
= Dispatch currently possible. = Dispatch possible in most cases, with potential restrictions for specific regions. = Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender. Country Status Details American Samoa Australia More Christmas Island Cocos Islands Cook Islands Fiji French Polynesia Guam Heard Island Kiribati Lord Howe Island More Marshall Islands Micronesia Nauru New Caledonia New Zealand More New Zealand outlying islands More Norfolk Island Palau Papua New Guinea Pitcairn Islands Samoa Solomon Islands Tasmania More Tonga Tuvalu Vanuatu Wallis und Futuna Further Information:
Australia:
At this time, transport capacities to Australia are substantially reduced. As such, special measures are required to maintain the shipping of letters and parcels.- Letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e., documents sent as individual letter mail, kilo-rate mail, etc.) can still be sent.
- Warenpost and Päckchen products are no longer available for shipment to Australia until further notice
- Private customers: Until further notice, the only option available for sending parcels to Australia will be via the Premium service.
- Business customers/contract customers: DHL Paket International items can still be sent until further notice. Please note that an international crisis surcharge of EUR 3.60 per kilogram (or part thereof) will be applied to each parcel.
The restrictions also apply to shipments to Tasmania and Lord Howe Island.-----New Zealand:
Until further notice, merchandise shipments to New Zealand (DHL Paket International, Päckchen International and Warenpost International) can no longer be accepted due to problems with transport, customs clearance and/or delivery. This acceptance freeze does not affect letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e. documents sent as individual letter mail, kilo-rate mail, etc.).
The restrictions also apply to New Zealand’s outer territories.
- Africa
-
Information on possible restrictions on shipping international letter mail, Warenpost items, Päckchen and parcels.
Key
= Dispatch currently possible. = Dispatch possible in most cases, with potential restrictions for specific regions. = Dispatch currently not possible. Please note that any items addressed to these destinations will be returned to the sender. Country Status Details Algeria More Angola New Benin Botswana Burkina Faso More Burundi More Cameroon New Canary Islands Cape Verde Central African Republic Ceuta Chad Comoros Congo (Dem. Republic of the Congo) More Congo (Republic of the Congo) More Djibouti More Egypt Equatorial Guinea New Eritrea New Eswatini Ethiopia Gabon New Gambia Ghana More Guinea Guinea-Bissau Ivory Coast Kenya More Lesotho Liberia More Libya Madagascar New Malawi More Mali More Mauritania Mauritius More Mayotte Melilla Morocco More Mozambique Namibia New Niger Nigeria More Réunion Rwanda New Saint Helena, Ascension and Tristan da Cunha São Tomé and Principe Senegal Seychelles Sierra Leone Somalia South Africa More South Sudan Sudan Tanzania Togo New Tunisia Uganda More Western Sahara Zambia Zimbabwe Further Information:
Algeria:
Until further notice, parcel shipments to Algeria (DHL Paket International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
Letter mail items (documents sent as individual letter mail, mail at the kilo rate etc.) as well as Warenpost and Päckchen shipments can now be sent again.-----
Angola:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Angola again.-----
Burkina Faso:
Until further notice, merchandise shipments to Burkina Faso (DHL Paket International, Päckchen International and Warenpost International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
This acceptance freeze does not affect letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e., documents sent as individual letter mail, kilo-rate mail, etc.).-----
Burundi:
Until further notice, merchandise shipments to Burundi (DHL Paket International, Päckchen International and Warenpost International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
This acceptance freeze does not affect letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e., documents sent as individual letter mail, kilo-rate mail, etc.).-----
Cameroon:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Cameroon again.-----
Congo (Dem. Republic of the Congo):
Until further notice, merchandise shipments to the Democratic Republic of Congo (DHL Paket International, Päckchen International and Warenpost International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
This acceptance freeze does not affect letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e., documents sent as individual letter mail, kilo-rate mail, etc.).-----
Congo (Republic of the Congo):
Until further notice, merchandise shipments to the Congo (DHL Paket International, Päckchen International and Warenpost International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
This acceptance freeze does not affect letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e., documents sent as individual letter mail, kilo-rate mail, etc.).-----
Djibouti:
Until further notice, merchandise shipments to Djibouti (DHL Paket International, Päckchen International and Warenpost International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
This acceptance freeze does not affect letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e., documents sent as individual letter mail, kilo-rate mail, etc.).-----
Equatorial Guinea:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Equatorial Guinea again.-----
Eritrea:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Eritrea again.-----
Gabon:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Gabon again.-----
Ghana:
Until further notice, parcel shipments to Ghana (DHL Paket International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
Warenpost items and Päckchen products can now be sent again. Letter mail items (i.e., documents sent as individual letter mail, kilo-rate mail, etc.) are also no longer affected by this acceptance freeze.-----
Kenya:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Kenya again.-----
Liberia:
Until further notice, merchandise shipments to Liberia (DHL Paket International, Päckchen International and Warenpost International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
This acceptance freeze does not affect letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e., documents sent as individual letter mail, kilo-rate mail, etc.).-----
Madagascar:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Madagascar again.-----
Malawi:
Until further notice, merchandise shipments to Malawi (DHL Paket International, Päckchen International and Warenpost International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
This acceptance freeze does not affect letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e., documents sent as individual letter mail, kilo-rate mail, etc.).-----
Mali:
Until further notice, merchandise shipments to Mali (DHL Paket International, Päckchen International and Warenpost International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
This acceptance freeze does not affect letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e., documents sent as individual letter mail, kilo-rate mail, etc.).-----
Mauritius:
Until further notice, parcel shipments to Mauritius (DHL Paket International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
Letter mail items (documents sent as individual letter mail, mail at the kilo rate etc.) as well as Warenpost and Päckchen shipments can now be sent again.-----
Morocco:
Until further notice, merchandise shipments to Morocco (DHL Paket International, Päckchen International and Warenpost International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
This acceptance freeze does not affect letter mail items weighing up to 500 g and with a maximum thickness of 2 cm (i.e., documents sent as individual letter mail, kilo-rate mail, etc.).-----
Namibia:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Namibia again.-----
Nigeria:
Until further notice, parcel shipments to Nigeria (DHL Paket International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
Warenpost items and Päckchen products can now be sent again. Letter mail items (i.e., documents sent as individual letter mail, kilo-rate mail, etc.) are also no longer affected by this acceptance freeze.-----
Rwanda:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Ruanda again.-----
South Africa:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to South Africa again.- For private customers: The only option available for sending parcels to South Africa will be via the Premium service until further notice
- For business customers/contract customers: DHL Paket International items can still be sent until further notice. Please note that an international crisis surcharge of EUR 3.10 per kilogram (or part thereof) will be applied to each parcel.
-----
Togo:
Items (i.e., letters, small packages, Warenpost items and parcels) can now be sent to Togo again.-----
Uganda:
Until further notice, parcel shipments to Uganda (DHL Paket International) can no longer be accepted due to problems with transport, customs clearance and/or delivery.
Warenpost items and Päckchen products can now be sent again. Letter mail items (i.e., documents sent as individual letter mail, kilo-rate mail, etc.) are also no longer affected by this acceptance freeze.
- Full country-specific information in overview
- What do business customers in Europe need to know about sending mail and Packet products from countries outside Germany?
-
All restrictions applicable to exports from Germany also generally apply to products available to our European shipping customers outside Germany.
Packet products are largely subject to the same restrictions as those applicable to Warenpost International.
- Are there any restrictions to Express shipping?
-
DHL Express is doing everything it can, every day, to maintain service across our worldwide network in 220 countries and territories, and to ensure the integrity of our customers’ supply chains even in these challenging times.
However, current requirements and restrictions in the respective target countries might result in transit time delays.
You can find the latest information on the impact of the coronavirus on Express services at www.dhl.de/express/coronavirus.
Further Information
- How are you protecting your delivery personnel?
-
The safety of our employees and customers is our top priority, which is why we are instituting, in all areas, all necessary safety measures as recommended by the Robert Koch Institute. To minimize person-to-person contact, we are currently separating employees into two different shifts, in delivery operations for example. Until further notice, we have also waived the requirement for a recipient signature when delivering parcels; the deliverer signs on behalf of the recipient instead to minimize contact.
For delivery operations alone, we have provided approx. 30,000 liters of hand disinfectant. We are also equipping all delivery vehicles with a water canister so that deliverers can wash their hands during their routes. And we are cleaning the driver’s cab of all vehicles each time there is a driver change and delivery staff are also provided with face masks.
Additional information is available on Deutsche Post DHL Group’s informational site www.coronavirus.dhl
- Are face masks used by staff throughout Deutsche Post DHL’s operations?
-
In our operations, face masks are, as a rule, worn in all situations where the recommended minimum distance regulations of 1.5 - 2 meters cannot be guaranteed at all times (e.g. for technicians, transport supervisors or training measures, in so far as no second vehicle is available). Our employees are provided with the appropriate corresponding protection in those federal states and municipalities in which official regulations have been imposed regarding the mandatory use of face masks in certain sectors of public life. However, it is important to understand that current regulations do not represent a general obligation to wear a face mask during delivery, e.g. in apartment buildings and residential areas. Furthermore, we took early steps to reduce the risk of transmission for customers and deliverers by introducing contactless delivery nationwide in Germany.
In the event that employees are uncertain or have any queries they can approach their local supervisor at any time. Should customers wish that delivery or collection of their shipments to be carried out with a face mask, we will be happy to register their concerns. In addition, the key protection measures against COVID-19, namely the regular and thorough washing of hands and compliance with the minimum distance requirements of 1.5 - 2 meters continue to apply at Deutsche Post DHL.