Further Information:
Australia:
Because transport capacity to Australia is very limited at this time, special measures are required to maintain letter and parcel service. For some products, we have developed a solution that combines air transport to the Middle East or South Asia with subsequent ocean transport, which allows us to resume previously suspended re-routing service. Please note that this combined air/ocean rerouting will result in very lengthy transit times. At present, timeframes of 40 days or more can be expected for service to Australia, where transit times are also being impacted by import customs clearance processes at the ports. Should shipment volumes exceed capacity on the direct flights that are available, we reserve the right to transport additional products to the destination country via this combined solution.
Shipping documents:
Service to Australia is still available for letter mail items weighing up to 500 g and with a maximum thickness of 2 cm. As a rule, these items are transported via air freight.
Starting on October 26, 2020 we are resuming service for letter mail items weighing over 500 g or with a thickness of more than 2 cm. As a rule, these items will be transported via the combined air/ocean solution as described above.
These terms also apply for Dialogpost International and Presse International items.
Merchandise shipments for private customers:
Until further notice, small packages (Päckchen) and parcels (Paket) without the Premium service will be sent to Australia via combined air/ocean transport. As of October 27, 2020 franking will only be possible online.
For faster merchandise shipment service, customers can still choose DHL Paket International with Premium service; in this case, items are shipped to Australia via air freight. This product can be ordered both online and in retail outlets.
Merchandise shipments for business/contract customers:
Service to Australia for Warenpost items resumes as of October 26, 2020. Please note that, until further notice, these items will also be shipped to Australia via combined air/ocean freight.
DHL Paket International Economy parcels will also be transported via combined air/ocean freight. As of October 26, 2020, these items will no longer be subject to an international crisis surcharge.
DHL Paket International Premium items will continue to be transported via air freight, and subject to an international crisis surcharge of EUR 3.60 per kilogram or part thereof.
The restrictions also apply to shipments to Tasmania and Lord Howe Island.
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New Zealand:
Because transport capacity to New Zealand is very limited at this time, special measures are required to maintain letter and parcel service. For some products, we have developed a solution that combines air transport to the Middle East or South Asia with subsequent ocean transport, which allows us to resume previously suspended re-routing service. Please note that this combined air/ocean rerouting will result in very lengthy transit times. At present, timeframes of 50 days or more can be expected for service to Australia, where transit times are also being impacted by import customs clearance processes at the ports. Should shipment volumes exceed capacity on the direct flights that are available, we reserve the right to transport additional products to the destination country via this combined solution.
Shipping documents:
Service to New Zealand is still available for letter mail items weighing up to 500 g and with a maximum thickness of 2 cm. As a rule, these items are transported via air freight.
Starting on October 26, 2020 we are resuming service for letter mail items weighing over 500 g or with a thickness of more than 2 cm. As a rule, these items will be transported via the combined air/ocean solution as described above.
These terms also apply for Dialogpost International and Presse International items.
Merchandise shipments for private customers:
Until further notice, small packages (Päckchen) and parcels (Paket) without the Premium service will be sent to New Zealand via combined air/ocean transport. As of October 27, 2020 franking will only be possible online.
For faster merchandise shipment service, customers can still choose DHL Paket International with Premium service; in this case, items are shipped to New Zealand via air freight. This product can be ordered both online and in retail outlets.
Merchandise shipments for business/contract customers:
Service to New Zealand for Warenpost items resumes as of October 26, 2020. Please note that, until further notice, these items will also be shipped to New Zealand via combined air/ocean freight.
DHL Paket International Economy parcels will also be transported via combined air/ocean freight. As of October 26, 2020, these items will no longer be subject to an international crisis surcharge.
DHL Paket International Premium items will continue to be transported via air freight, and subject to an international crisis surcharge of EUR 2.30 per kilogram or part thereof.
The restrictions also apply to New Zealand’s outlying islands.