New notification card
- Basic card:
Provides information regarding all normal items (e.g., small packages and DHL parcels).
- Special card:
Provides information regarding other products and services (e.g., age and identity checks).
There will also be a change in the way customers request a second delivery attempt of parcels and small packages. Such requests can no longer be submitted using a card but now have to be made by telephone via the DHL hotline (+49 (0)1805 3452255*).
* EUR 0.14 per minute, or part thereof, from a German landline. A maximum of EUR 0.42 per minute, or part thereof, from a German mobile telephone.