Do you have any questions about FRANKIT or franking machines? Here are the right contacts who can give you quick and competent assistance.

Deutsche Post AG
Mail Customer Service - Kundenservice Brief
53247 Bonn, Germany

Contact form

For general questions on the subject of franking machines

Tel: +49 (0)1805 /5555 (EUR 0.14 per minute or part thereof from a German landlines, a maximum of EUR 0.42 per minute or part thereof from German mobile networks).

Monday through Saturday between 7 a.m. and 8 p.m.

Hotline for users of franking machines

On specific questions, e.g., on contracts, registrations, cancelations and re-registrations of the machine.

Tel: +49 (0)521 / 5839-390
Fax: +49 (0)1805 /5555 (EUR 0.06 per minute or part thereof from a German landline, a maximum of EUR 0.42 per minute or part thereof from German mobile networks).

Monday through Friday 8 a.m. - 6 p.m.

Bid form

By filling out the bid form, your request will be forwarded to the franking machine manufacturer you have indicated.

Good to know

Do you have any specific questions regarding your franking machine?