Registered items - Questions and Answers

Registered Items guarantee you an especially reliable proof of delivery for letters, postcards and literature for the blind (as well as Blindensendung Schwer/higher-weight literature for the blind).

Every detail is documented - when and where you posted the item, as well as when, how and to whom the item was delivered.

With REGISTERED ITEMS Deutsche Post's delivery agent hands over the item to the recipient, to his/her postal proxy or another authorized recipient.

The delivery agent asks the recipient to confirm receipt of the item with his/her signature.

Senders wishing to receive the original hand-written delivery confirmation slip must order the special service ADVICE OF DELIVERY.

REGISTERED ITEM ADVICE OF DELIVERY is always the first choice when sending important documents and when delivery and the observance of deadlines need to be legally proven.

If the REGISTERED ITEM is to be delivered explicitly to one person in particular, the sender should order the special service DELIVERY TO ADDRESSEE ONLY.

REGISTERED ITEMS EINWURF is the solution for those senders for whom a confirmation of delivery from Deutsche Post suffices. The REGISTERED ITEMS EINWURF are placed in the mailbox, post office box or other mail receptacle and our delivery agent confirms this with his/her signature.

Dispatching REGISTERED ITEMS always makes sense if you are sending important documents and if for some reason you would like to be able to legally prove the item has been posted and delivered. Typical circumstances: legally binding documents, in particular those involving deadlines, where the proof of receipt is of inherent importance (e.g. terminations, payment reminders, demands for payment, complaints, notification of defects for subscriptions etc.) and documents to administrative agencies and courts, in particular those involving deadlines, where the proof of receipt is of inherent importance (appeals against tax assessments, appeals against administrative fines, objection to a notice of pension granted etc.).

Letters, postcards and literature for the blind (also: Blindensendungen Schwer/higher-weight literature for the blind).

The maximum dimensions and weights of Registered Items are oriented to the basic products letters and postcards

For letters and postcards:

Standard
Length: 140-235 mm
Width: 90-125 mm
Height: max. 5 mm
Weight: max. 20 g

Kompakt
Length: 100-235 mm
Width: 70-125 mm
Height: max. 10 mm
Weight: max. 50 g

Groß
Length: 100-353 mm
Width: 70-250 mm
Height: max. 20 mm
Weight: max. 500 g

Maxi
Length: 100-353 mm
Width: 70-250 mm
Height: max. 50 mm
Weight: max. 1,000 g

Postcard
Length: 140-235 mm
Width: 90-125 mm
Weight: Paper weight: from 150 up to 500 g/m²

The dimensions and weights for Maxibrief also apply to literature for the blind.

Other conditions apply to Blindensendungen Schwer (higher-weight literature for the blind).

The conditions laid out in the GT&C DOMESTIC MAIL SERVICE apply. Jewelry, precious metals, cash in particular may not be sent as REGISTERED ITEMS (with the exception, for instance, of stamps, single tickets and single admission tickets up to an actual value of EUR 25).

Yes, it is possible to send REGISTERED ITEMS abroad.

In this case the GT&C INTERNATIONAL MAIL SERVICE apply.

Postage may be paid using postage stamps, machine franking applied by the sender, IT FRANKING, STAMPIT, DIGITAL STAMPS, INTERNETMARKE and FRANKIT.

You can post your REGISTERED ITEMS either at Deutsche Post retail outlets or with delivery agents who accept items to post. If you have purchased REGISTERED ITEMS labels ahead that you can use for your items at home, you can post these items at a mailbox after attaching the right postage.

Please remember to indicate the sender on the item to be sent.

The label makes your item instantly identifiable and unique. The label is much like a fingerprint and - similar to the item's sender and recipient information - is an essential and indispensable part of the item. It allows both the customer and Deutsche Post AG to reconstruct the course of each individual item with precision.

Different types of labels are used depending on what type of franking is used.

The posting receipt indicates the number of the item and the day on which it was posted.

If you are sending more than one registered item, please use a ‘domestic and international additional service’ posting receipt for prepared items because this simplifies the dispatch of larger quantities. You can download such receipts yourself from the download area of registered items or order them free of charge on the internet at
www.deutschepost.de/zlmaterialien or by telephoning the business customer service number +49 (0)1805 5555*.

* (Calls cost 14 Euro cents per minute or part thereof if made from a German landline; or a maximum of 42 Euro cents per minute or part thereof from a German mobile network)

The recipient signs the advice of delivery when the item is delivered. The advice of delivery is then sent immediately back to you.

The Advice of Delivery serves as written proof that your REGISTERED ITEM has reached the recipient.

Please fill in the front side of the advice of delivery slip with your full address.

Please fill in the recipient's address on the back of the slip, affix the number of the item indicated on the pertinent Registered Item label and affix the Advice of Delivery to the item using the adhesive strip.

You can order labels and posting receipts online at
www.deutschepost.de/zlmaterialien or by calling the following number

0180 5-5555 (Mon. to Sat., 8:00 a.m. - 8:00 p.m)
(Calls cost 14 Euro cents per minute or part thereof if made from a German landline; or a maximum of 42 Euro cents per minute or part thereof from a German mobile network)

You can check on the status of your item on the Internet at
www.deutschepost.de/briefstatus or by calling the service number

01805-290690 (Mon. to Sat., 8:00 a.m. - 8:00 p.m)
(Calls cost 14 Euro cents per minute or part thereof if made from a German landline; or a maximum of 42 Euro cents per minute or part thereof from a German mobile network)

If you are checking the status of your item on the Internet, you can also have proof of delivery displayed for REGISTERED ITEMS that have been delivered.

Upon delivery, Deutsche Post's delivery agent hands over the REGISTERED ITEM to the recipient, his/her postal proxy, or another authorized recipient.

If the special service DELIVERY TO ADDRESSEE ONLY has been ordered, the item will be given only to the recipient in person or to his/her specially authorized postal proxy.

If delivery is not possible, the recipient is notified and can then pick up the item at a designated postal retail outlet. Items are held for pick-up for a maximum of 7 working days.

The standard delivery time for REGISTERED ITEMS is D+1 (1 day after posting). Deutsche Post, however, does not guarantee its transit times.

When using the ADVICE OF DELIVERY service, the advice of delivery is sent back to the sender immediately once the item has been delivered. The advice of delivery generally reaches the sender the day after the REGISTERED ITEM has been delivered to the addressee.

In accordance with the GT&C DOMESTIC MAIL SERVICE, Deutsche Post is held liable for lost or damaged items up to the following maximum amounts:

Registered Items EUR 25
Registered Items Einwurf EUR 20

Please call our service number regarding claims at:

01805-290690 Mon. to Sat., 8:00 a.m. - 8:00 p.m
(Calls cost 14 Euro cents per minute or part thereof if made from a German landline; or a maximum of 42 Euro cents per minute or part thereof from a German mobile network)

The recipient - this includes

• private individuals
• representatives of a corporate entity (e.g. limited liability companies, corporations and their agents, public law institutions)

The recipient's spouse

Persons authorized to receive mail on behalf of the recipient:

• a third party authorized in written form by the recipient.

An authorized receiving agent

• in the case of communal facilities (e.g. detention facilities, shared accommodation facilities, hospitals), Registered Items can be delivered to a person authorized by the management of the facility to receive postal items

Certain substitute recipients-these include

• family members or the spouse of the recipient present at the delivery address
• other persons present at the delivery address about whom it can be assumed that they are authorized to accept deliveries

Registered Items and Registered Items that include the Advice of Receipt service may not be delivered to neighbors or other occupants at the delivery address.

For the DELIVERY TO ADDRESSEE ONLY service, the authorized recipients listed above are not valid. Registered Items sent using the DELIVERY TO ADDRESSEE ONLY option will be delivered directly to the recipient only or to persons explicitly authorized to receive postal items sent with the DELIVERY TO ADDRESSEE ONLY option.

Yes. In this case a delivery document is placed in the post office box. The recipient or an authorized person can then collect the REGISTERED ITEM at the counter by presenting this slip.

The delivery agent leaves a notification slip in the recipient's mailbox.

With this slip, the recipient can collect the item from the designated postal retail outlet within 7 working days. The item can be collected by the recipient or a postal proxy. If delivery to the addressee only is ordered, then only the recipient or a person especially authorized for this occasion may collect the item.

If the recipient has submitted a redirection order, REGISTERED ITEMS are also forwarded to the new address.

The recipient, spouse and authorized recipients are all allowed to refuse acceptance of a REGISTERED ITEM. Substitute recipients, however, do not have the right to do so.

In the case of the former, the refused item is sent back to the sender with the REGISTERED ITEMS service. The advice of delivery is not returned.

You can post your REGISTERED ITEMS ADVICE OF DELIVERY either at Deutsche Post retail outlets and agencies or with delivery agents who accept items.

All you need to do is to fill in the Advice of Delivery form (which is available at retail outlets) with the sender and recipient's details and to affix it to the item with the adhesive strip. Staff at the retail outlet will be happy to offer their assistance.

Yes, it is possible to send REGISTERED ITEMS ADVICE OF DELIVERY abroad.

In this case, the GT&C INTERNATIONAL MAIL SERVICE apply.

Postage may be paid for using postage stamps, machine franking applied by the sender, IT-FRANKING, STAMPIT, DIGITALMARKE, INTERNETMARKE, FRANKIERSERVICE and FRANKIT.

Individual Advice of Delivery forms are available at postal retail outlets.

You can order larger quantities online at
www.deutschepost.de/zlmaterialien

or by calling the business customer service at:

0180 5/ 55 55 Mon. to Sat., 8:00 a.m. - 8:00 p.m
(Calls cost 14 Euro cents per minute or part thereof if made from a German landline; or a maximum of 42 Euro cents per minute or part thereof from a German mobile network)

When using the ADVICE OF DELIVERY special service, the advice of delivery, filled out by you prior to posting and affixed to the item, is sent back to you with the original recipient signature.

The delivery time for REGISTERED ITEMS is D+1 (1 day after posting). Deutsche Post, however, does not guarantee its transit times.

When using the ADVICE OF DELIVERY service, the advice of delivery is sent back to the sender immediately once the item has been delivered; the advice of delivery generally reaches the sender the day after the REGISTERED ITEM has been delivered to the recipient.

For REGISTERED ITEMS ADVICE OF DELIVERY, Deutsche Post assumes liability up to the sum of the additional charge.

The special DELIVERY TO ADDRESSEE ONLY service ensures that your REGISTERED ITEM is handed over to the recipient in person, or to an expressly authorized person.

Yes, it is possible to send REGISTERED ITEMS DELIVERY TO ADDRESSEE ONLY abroad.

In this case, the GT&C INTERNATIONAL MAIL SERVICE apply.

Customers can post their REGISTERED ITEMS DELIVERY TO ADDRESSEE ONLY either at Deutsche Post retail outlets and agencies or with delivery agents who accept items to post.

When using the special service DELIVERY TO ADDRESSEE ONLY, the mail item is delivered to the recipient in person and to no one else, unless otherwise arranged for through a postal proxy. If the delivery is for some reason unsuccessful, the recipient is notified; the recipient can then pick up the item at the designated Deutsche Post retail outlet.

For the special service Deutsche Post assumes liability up to the sum of the additional charge.

No, these items are only delivered to a delivery address.

You receive a posting receipt when using the special service REGISTERED ITEM EINWURF.

The item is placed in the mailbox, post office box or other mail receptacle of the recipient and our delivery agent confirms this with his/her signature.

REGISTERED ITEM EINWURF is the ideal solution for those senders for whom a confirmation from Deutsche Post that - and when - the item was placed in the recipient's mailbox or post office box, suffices.

REGISTERED ITEM EINWURF may not be sent internationally.

You can check on the status of your item sent with domestic special services the day after posting under

www.deutschepost.de/briefstatus

or by calling the following number:

Tel.: 0180 5-290690 Mon. to Sat., 8:00 a.m. - 8:00 p.m
(Calls cost 14 Euro cents per minute or part thereof if made from a German landline; or a maximum of 42 Euro cents per minute or part thereof from a German mobile network)

Once posted the delivery agent places the REGISTERED ITEM EINWURF in the recipient's mailbox or post office box.

The delivery agent confirms the delivery on the delivery document.

If delivery is not possible, the recipient is notified and can then pick up the item at a designated Deutsche Post retail outlet.

Yes. The item is placed in the post office box.

If the item is too large for the mailbox or for some other reason cannot be placed in the mailbox, the recipient or person authorized to take delivery is notified and either the recipient or any another authorized person can pick up the item within 7 working days at the designated Deutsche Post retail outlet.

Einschreibenmarke refers to labels for Registered Items you can buy ahead and can prepare for dispatch yourself. All you need to do is to attach the right postage amount and affix the Einschreibenmarke to the letter beside the address. Then you can post your Registered Item at one of Deutsche Post AG’s retail outlets or put it into a mailbox.

As soon as your item has been recorded by our scanning systems, you can claim full liability even if you do not have proof of mailing. Of course you also have the option of posting the Registered Item at the counter of a Deutsche Post retail outlet and of obtaining proof of posting with the day’s postmark.